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Bilingual Customer Service Manager Jobs (NOW HIRING)

Clearstream

Bilingual Customer Service Rep

Dallas, TX · On-site

$15.25 - $19.25/hr

... management. - Upon completion of training should have a thorough knowledge of rental agreements, merchandise, and customer relations. REQUIREMENTS -Fluent in both written and spoken English and ...

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How much do bilingual customer service manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for bilingual customer service manager in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual customer service manager?

To thrive as a Bilingual Customer Service Manager, you need excellent proficiency in at least two languages, strong leadership abilities, and experience in customer service management. Familiarity with CRM platforms, call center software, and quality assurance tools is typically required, along with certifications such as Six Sigma or customer service management credentials. Outstanding interpersonal skills, problem-solving abilities, and cultural sensitivity are vital soft skills for building rapport and leading diverse teams. These skills and qualifications are crucial for ensuring effective communication, high customer satisfaction, and efficient team operations in multilingual environments.

What does a bilingual customer service manager do?

A Bilingual Customer Service Manager oversees customer service teams and ensures effective communication with clients in multiple languages. They handle customer inquiries, resolve issues, and implement service policies while bridging language and cultural gaps. Their role often includes training staff, monitoring performance, and improving customer satisfaction for diverse customer bases. This position is crucial for companies serving clients who speak different languages, as it helps enhance service quality and build strong relationships.

What is the difference between Bilingual Customer Service Manager vs Customer Service Supervisor?

AspectBilingual Customer Service ManagerCustomer Service Supervisor
CredentialsHigh school diploma or equivalent; often a bachelor's degree; bilingual proficiencyHigh school diploma or equivalent; leadership experience; bilingual skills often preferred
Work EnvironmentCall centers, corporate offices, retail settingsCustomer service departments, retail stores, call centers
Employer & Industry UsageUsed across industries requiring bilingual support, including retail, healthcare, and techCommon in retail, hospitality, and service industries

The Bilingual Customer Service Manager oversees customer service teams, manages operations, and ensures quality support, often requiring leadership skills and bilingual proficiency. The Customer Service Supervisor typically supervises daily team activities, handles escalations, and reports to management. While both roles require bilingual skills and customer service experience, the manager has broader responsibilities including strategic planning and team development.

What cities are hiring for Bilingual Customer Service Manager jobs? Cities with the most Bilingual Customer Service Manager job openings:
What are the most commonly searched types of Bilingual Customer Service jobs? The most popular types of Bilingual Customer Service jobs are:
What states have the most Bilingual Customer Service Manager jobs? States with the most job openings for Bilingual Customer Service Manager jobs include:
Bilingual Customer Service Manager jobs near you
Infographic showing various Bilingual Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Specialist

Trinity Logistics

Seaford, DE • On-site

$16 - $20.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Trinity Logistics rating

6.3

Company rating: 6.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Bilingual Customer Service Specialist

A Day in the Life: Bilingual Customer Service Specialist

Did someone say they were looking for a challenging job that gives them daily interaction with customers and enables them to provide solutions? Well hopefully you did because we've got the perfect job in Trinity's Customer Service Specialist! This role will put you on the front line with our customers, answering questions and directing calls to the right people when more complicated concerns arise. People skills and being solution-minded is a must in this role! Customer Service will put you in a crucial position within Trinity and allow you to gain a plethora of knowledge about our business operations on both sides of the freight we are arranging. With ample room for growth and exposure to all sides of the business, this position will provide you the opportunity to step into the logistics world and begin an exciting career! Being fluent in Spanish and English is also a must! If this sounds like you, apply today!

Essential Skill Sets: Is this You?

  • Bilingual (Spanish/English) Required
  • Fast Paced
  • Works Well Under Pressure
  • Multitasker
  • Great Communicator- speaking and writing
  • Detail-Oriented
  • Interpersonal Relationship Building
  • Excellent Time Management Skills
  • Problem Solver

Job Requirements: Is This You?

  • Bilingual required- must be proficient in both English and Spanish; to include written and verbal communications.
  • Able to provide exceptional customer service to all stakeholders in a fast-paced environment juggling multiple tasks and projects at once.
  • Positive and friendly attitude with demonstrated ability to gain cooperation from across various departments and Team Members.
  • Detail oriented.
  • Strong communication skills which will translate into a pleasant and professional demeanor on the phone as well as in emails.
  • Proven planning and organizational skills.
  • Goal oriented, always willing to seek knowledge and improve upon skills in order to drive new ideas.
  • Commitment to living the Trinity Guiding Values.

Your Future with Trinity: Are We What You're Looking For?

  • Laid- back working attire- who doesn't love wearing jeans to work?
  • Ample benefit package options- including medical, dental, and vision, a wellness program, tuition reimbursement, discount programs
  • 401(k) with a 100% match up to 6%
  • FUN team building activities
  • Generous PTO offering
  • Strong focus on internal advancement and promotion from within
  • Trinity Foundation- constant opportunities to give back to the community

We are located: 50 Fallon Ave, Seaford, DE 19973

EEO STATEMENT: Trinity Logistics, Inc. is an Equal Opportunity employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status which is protected by state or federal law.

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