Engagement Manager Jobs in Raleigh, NC (NOW HIRING)

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let's do this. Let's change the world. In this vital role you will lead day-to-day supplier relationship management and execution for external manufacturing partners supporting device supply. The role will be accountable for ensuring reliable supply, technical and operational issue resolution, project execution, budget/proposal governance, and cross-functional alignment across Amgen, supplier sites, quality, supply chain, engineering, procurement, finance, and manufacturing network partners.

This role requires a strong technical and operational leader who can operate independently across complex supplier relationships, manage competing business priorities, and drive timely decision-making on supplier performance, capacity, component readiness, validation, packaging, technical changes, and commercial proposals.

Supplier relationship and operational leadership:

• Own and manage critical supplier relationships for assigned external partners, acting as the primary External Supply point of contact for operational execution, escalation, and business continuity.
• Ownership of projects to install capacity and capabilities at External Partner locations to meet Amgen projected demand
• Lead structured engagement with suppliers to ensure delivery of supply, project, quality, technical, and commercial commitments.
• Drive resolution of supplier-related issues affecting device availability.
• Establish clear priorities with suppliers and internal stakeholders, ensuring urgent business needs are understood, resourced, and progressed to closure.

External manufacturing and technical execution:

• Lead cross-functional execution for external manufacturing activities related to device manufacturing and supply.
• Coordinate with engineering, quality, supply chain, CPO, manufacturing sites, and supplier technical teams to resolve manufacturing and product/process issues.
• Support technical evaluations, impact assessments, change controls, specification updates, validation strategies, and supplier manufacturing investigations.
• Ensure supplier decisions are grounded in appropriate technical rationale, GMP expectations, business priorities, and risk management principles.

Project, budget, and proposal management:

• Manage supplier proposals, purchase requisitions, budget requests, and commercial follow-up for assigned programs and external partners.
• Prepare and progress business cases for supplier spend, scrap proposals, spare parts, tooling, packaging solutions, and project-related expenditure.
• Partner with finance, procurement, and leadership to secure approvals, track commitments, and ensure spend is aligned to program priorities.
• Maintain visibility of open supplier proposals, financial risks, and urgent budget needs, escalating appropriately when business decisions are required.

Supply continuity and capacity planning:

• Support capacity planning, supply risk assessment, and mitigation planning for external manufacturing operations.
• Work with suppliers and internal teams to ensure component availability, production readiness, shipment planning, and inventory decisions support business and patient supply needs.
• Identify risks to supply continuity and lead development of recovery or mitigation plans.
• Support prioritization of activities across multiple suppliers, products, and business-critical programs.

Cross-functional leadership:

• Lead and influence cross-functional teams without direct authority, including supplier teams, quality, engineering, procurement, supply chain, finance, manufacturing sites, and program leadership.
• Represent External Supply in internal working teams, supplier governance forums, project reviews, and escalation meetings.
• Communicate clearly with senior stakeholders on status, risks, decisions needed, and recommended actions.
• Coach and support team members or project contributors where needed, helping build capability in supplier engagement, technical problem solving, and business ownership.

Compliance and quality mindset:

• Ensure supplier activities are conducted in line with Amgen quality expectations, GMP requirements, procurement processes, and applicable procedures.
• Support investigations, deviations, impact assessments, specification updates, and change-related activity as needed.
• Maintain strong documentation, decision rationale, and follow-through on actions.

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications:

• High school diploma / GED and 12 years of supplier relationship experience OR
• Associate's degree and 10 years of supplier relationship experience OR
• Bachelor's degree and 6 years of supplier relationship experience OR
• Master's degree and 4 years of supplier relationship experience OR
• Doctorate degree and 2 years of supplier relationship experience

Preferred Qualifications:

• Bachelor's degree in engineering, science, supply chain, manufacturing, quality, or a related technical discipline.
• Experience in pharmaceutical, biotechnology, medical device, combination product, packaging, or regulated manufacturing environments.
• Background in supplier management, external manufacturing, technical operations, engineering, quality, supply chain, or manufacturing support.
• Demonstrated ability to lead complex technical and operational issues across multiple functions and external partners.
• Project Management experience.
• Experience managing supplier proposals, purchase requisitions, budget requests, and business-case justification.
• Strong understanding of GMP, change control, deviations/investigations, validation, technical documentation, and regulated supply operations.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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