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End User Services Jobs (NOW HIRING)

Lumentum

Senior Director User Services

San Jose, CA · On-site

Responsibilities : • Define and execute the global End User Services strategy to support business growth, workforce productivity, and operational resilience. • Partner closely with CIO, CISO, HR ...

Dynamic Campus, Inc.

User Services Manager

Tiffin, OH · On-site

$102.50K/yr

Manage End-User satisfaction through timely and efficient help desk ticket resolution, customer service surveys and demonstrating a proactive approach preparing staff members to support end-users

CNH Industrial N.V.

End User Specialist

Racine, WI · On-site

$55.73K - $97.75K/yr

Service et support Job Type for Job Posting: Temps plein Postuler À propos de nous Innovation ... Provide advanced support for IT end user services. Acts as a subject matter expert and may serve as ...

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How much do end user services jobs pay per year?

As of May 31, 2026, the average yearly pay for end user services in the United States is $107,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in End User Services, and why are they important?

To thrive in End User Services, you need strong technical troubleshooting skills, knowledge of operating systems, and often an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and certifications such as CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help professionals deliver clear assistance and build rapport with users. These skills ensure efficient issue resolution, high customer satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by professionals in End User Services, and how can they be addressed?

Professionals in End User Services often encounter challenges such as supporting a diverse range of devices and software, managing high volumes of service requests, and adapting to rapidly evolving technology. To address these, it’s important to develop strong troubleshooting skills, stay updated with the latest tech trends, and maintain clear communication with users. Building strong relationships with other IT teams and prioritizing tasks effectively can also help in delivering timely support and improving user satisfaction.

What are End User Services?

End User Services refers to a range of IT support and solutions provided directly to the users of an organization's technology, such as employees or customers. These services typically include technical support, device management, software installation, troubleshooting, and access to help desks. The primary goal is to ensure that end users can effectively use technology to perform their work and resolve any IT-related issues quickly. End User Services are essential for maintaining productivity and minimizing downtime in an organization.

What is the difference between End User Services vs Help Desk Technician?

AspectEnd User ServicesHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+), technical skillsIT certifications (e.g., CompTIA A+), technical skills
Work EnvironmentCorporate IT departments, service desks, support centersHelp desks, support centers, remote troubleshooting
Employer & IndustryBusinesses, government agencies, tech companiesIT service providers, internal support teams
Search & ComparisonEnd User Services vs Help Desk Technician

End User Services encompass a broad range of support functions for users' hardware, software, and network issues, often involving proactive management and user training. Help Desk Technicians primarily handle troubleshooting, issue resolution, and technical support requests. While both roles require similar certifications and work in support environments, End User Services focus on overall user experience and service management, whereas Help Desk Technicians focus on resolving specific technical problems.

More about End User Services jobs
What cities are hiring for End User Services jobs? Cities with the most End User Services job openings:
What are the most commonly searched types of End User Services jobs? The most popular types of End User Services jobs are:
What states have the most End User Services jobs? States with the most job openings for End User Services jobs include:
What job categories do people searching End User Services jobs look for? The top searched job categories for End User Services jobs are:
End User Services jobs near you
Infographic showing various End User Services job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 45% Full Time, 40% Part Time, 2% Temporary, and 9% Contract. Highlights an 38% Physical, 10% Hybrid, and 52% Remote job distribution, with an average salary of $107,638 per year, or $51.7 per hour.

End User Support Specialist

MicroAire Surgical Instruments

Charlottesville, VA • On-site

Full-time

Posted yesterday

Job description

Job Summary:
MicroAire Surgical Instruments is a mid-sized medical device solutions company with a legacy of quality and innovation. They are seeking an experienced End User Support Specialist to lead the design and governance of their enterprise endpoint computing environment, focusing on user experience, security, and scalability.
Responsibilities:
• Design and manage standardized endpoint images, configurations, security baselines, and application packaging for laptops, desktops, and mobile devices
• Own endpoint lifecycle standards, including provisioning, deployment, upgrades, and retirement
• Continuously improve endpoint performance, reliability, security, and user experience
• Serve as the technical authority for endpoint engineering decisions and complex issue resolution
• Oversee service outcomes for end user devices across incident, request, and problem management, including Tier 1 internal customer support.
• Apply ITIL and SLA metrics to monitor service health and drive improvements
• Analyze service trends to identify root causes, automation opportunities, and systemic issues
• Lead continuous improvement initiatives to enhance reliability and support at scale
• Lead and contribute to enterprise‑wide endpoint and productivity platform projects, including: Device refreshes and OS upgrades, Microsoft 365 E5 rollouts, Email domain consolidation and migration efforts
• Partner with infrastructure, security, and application teams to align endpoint strategy with enterprise architecture
• Support M&A activity by designing scalable endpoint integration and migration approaches
• Drive implementation and enhancement of service desk tools and processes
• Design and deploy automation and AI‑enabled solutions to reduce manual effort and improve time to resolution
• Evaluate emerging technologies that improve self‑service, efficiency, and long‑term support scalability
• Establish and maintain technical documentation, standards, and design artifacts
• Act as an escalation point for complex issues, providing leadership rather than routine troubleshooting
• Collaborate with vendors, offshore partners, and internal IT teams to ensure consistent execution
Qualifications:
Required:
• Associate or bachelor’s degree in computer science, Information Systems, or a related field
• 5+ years of experience in endpoint engineering, systems administration, or advanced end user services
• Proven experience managing modern, enterprise endpoint environments
• Endpoint management tools (Microsoft Intune, Autopilot)
• Windows OS deployment in hybrid Active Directory / Entra ID environments
• Microsoft 365 administration and endpoint integration
• ITIL‑aligned service management platforms
• Core networking concepts (DNS, DHCP, IP addressing, Wi‑Fi)
• Endpoint security, compliance, and configuration management
• Automation and AI‑enabled service solutions
• Strong communication skills with both technical and non‑technical audiences
• Ability to exercise independent judgment on matters of technical and operational significance
• Data‑driven mindset with a focus on service quality and continuous improvement
• High level of accountability for system reliability and end user experience
Company:
For over four decades, MicroAire has been at the forefront of empowering surgeons to provide unparalleled patient experiences. Founded in 1974, the company is headquartered in Charlottesville, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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