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End User Services Jobs (NOW HIRING)

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End-User Computing (EUC) Engineer

Washington, DC

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking an End-User Computing (EUC) Engineer to support KITS and our government customer in Washington, DC. This position requires ...

kgs

End-User Computing (EUC) Engineer

Washington, DC

Koniag IT Systems, LLC, a Koniag Government Services company , is seeking an End-User Computing (EUC) Engineer to support KITS and our government customer in Washington, DC. This position requires ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

Service Operations & Team Leadership * Lead the daily operations of end-user support (service desk and deskside), ensuring timely intake, triage, escalation, and resolution of incidents and requests.

Vertiv Co

IT End User Services Analyst

Anderson, SC · On-site

The IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops ...

Harvard Business School Publishing Corporation

$150K - $170K/yr

The Director, Digital Workplace and End User Management will redesign how HBP employees experience technology--moving from reactive ticket resolution to proactive, self-healing services powered by AI ...

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How much do end user services jobs pay per year?

As of Sep 15, 2026, the average yearly pay for end user services in the United States is $107,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $128,500.00 per year, depending on experience, location, and employer.

What is end user services?

End User Services refers to a range of IT support and solutions provided directly to the users of an organization's technology, such as employees or customers. These services typically include technical support, device management, software installation, troubleshooting, and access to help desks. The primary goal is to ensure that end users can effectively use technology to perform their work and resolve any IT-related issues quickly. End User Services are essential for maintaining productivity and minimizing downtime in an organization.

What are some common challenges faced by professionals in end user services, and how can they be addressed?

Professionals in End User Services often encounter challenges such as supporting a diverse range of devices and software, managing high volumes of service requests, and adapting to rapidly evolving technology. To address these, it’s important to develop strong troubleshooting skills, stay updated with the latest tech trends, and maintain clear communication with users. Building strong relationships with other IT teams and prioritizing tasks effectively can also help in delivering timely support and improving user satisfaction.

What are the key skills and qualifications needed to thrive in end user services, and why are they important?

To thrive in End User Services, you need strong technical troubleshooting skills, knowledge of operating systems, and often an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, remote support tools, and certifications such as CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help professionals deliver clear assistance and build rapport with users. These skills ensure efficient issue resolution, high customer satisfaction, and smooth IT operations within an organization.

What is the difference between End User Services vs Help Desk Technician?

AspectEnd User ServicesHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+), technical skillsIT certifications (e.g., CompTIA A+), technical skills
Work EnvironmentCorporate IT departments, service desks, support centersHelp desks, support centers, remote troubleshooting
Employer & IndustryBusinesses, government agencies, tech companiesIT service providers, internal support teams
Search & ComparisonEnd User Services vs Help Desk Technician

End User Services encompass a broad range of support functions for users' hardware, software, and network issues, often involving proactive management and user training. Help Desk Technicians primarily handle troubleshooting, issue resolution, and technical support requests. While both roles require similar certifications and work in support environments, End User Services focus on overall user experience and service management, whereas Help Desk Technicians focus on resolving specific technical problems.

What skills are needed for end user services?

End User Services professionals need strong technical skills in troubleshooting hardware, software, and network issues, along with excellent communication and customer service abilities. Knowledge of operating systems, remote support tools, and certifications like CompTIA A+ can enhance effectiveness in this role.
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End User Services jobs near you
Infographic showing various End User Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $107,638 per year, or $51.7 per hour.

Manager, End User Support

Cleveland, OH • On-site

AmTrust Financial Services, Inc.
Insurance Services • 5 - 10K employees
Learn more about AmTrust Financial Services, Inc.external

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Overview
AmTrust Financial is seeking a Manager to lead and manage End User Services operations across the United States. This role is accountable for day-to-day support delivery, service quality, staffing coverage, escalations, operational consistency, and the overall end-user experience across assigned U.S. locations and remote user populations.
The End User Support (EUS) Manager provides direct leadership to Senior EUS Analysts, EUS Analysts, and related U.S. support resources. This position is responsible for building a disciplined, responsive, customer-focused support organization that restores user productivity quickly, communicates clearly, follows established processes, and continuously improves service performance.
The ideal candidate is a hands-on operational leader with strong technical background, strong people leadership skills, excellent communication, and the ability to balance process discipline with practical urgency when users or business operations are impacted.
Responsibilities
  • Lead U.S. End User Services daily operations, ensuring timely and professional support for incidents, service requests, escalations, office support needs, and user-impacting issues.
  • Manage, coach, and develop Senior EUS Analysts, EUS Analysts, and assigned support resources, including performance feedback, prioritization guidance, accountability, and career development.
  • Ensure support coverage across U.S. locations, time zones, teams, and business priorities, adjusting staffing and assignments as needed to maintain operational effectiveness.
  • Drive consistent use of the ITSM platform, including ticket ownership, categorization, prioritization, escalation, documentation, SLA management, and meaningful user communication.
  • Monitor service performance, ticket queues, aging work, SLA risks, user feedback, recurring issues, and operational trends; take corrective action when performance or service quality declines.
  • Serve as a management escalation point for unresolved, high-impact, sensitive, executive, or business-critical support issues.
  • Partner with Service Delivery, Infrastructure, Security, Applications, Asset Management, Procurement, Facilities, and vendor teams to coordinate resolution of cross-functional issues.
  • Establish and reinforce operating standards for responsiveness, professionalism, ownership, documentation, follow-up, prioritization, escalation, and customer service.
  • Support onboarding, offboarding, device lifecycle activities, office moves, hardware deployments, conference room support, field support coordination, and executive support needs as required.
  • Identify recurring problems, process gaps, training needs, documentation gaps, and service improvement opportunities; partner with leadership to implement sustainable corrective actions.
  • Contribute to knowledge management by ensuring procedures, troubleshooting guides, known issues, and standard operating processes are maintained and used by the team.
  • Collaborate with Quality and Training resources to improve analyst performance, ticket quality, communication, new-hire readiness, and service consistency.
  • Participate in operational reviews, leadership meetings, reporting activities, after-action reviews, and continuous improvement initiatives.
  • Promote compliance with security standards, access control procedures, asset management practices, data protection requirements, and company IT policies.
  • Build strong relationships with business partners and office leadership to understand service needs, reduce friction, and improve confidence in End User Services.

Qualifications
  • 5-7 years of experience in end-user support, desktop support, service desk, IT operations, field support, or related enterprise IT support functions.
  • 2-3 years of experience leading, supervising, mentoring, or coordinating IT support staff in a team lead, supervisor, manager, or equivalent capacity.
  • Strong working knowledge of Windows operating systems, Microsoft 365, Teams, Outlook, OneDrive, endpoint support, remote support tools, device imaging, and enterprise productivity applications.
  • Experience with ITSM platforms such as ServiceNow, Halo, Jira Service Management, or similar systems, including incident management, request fulfillment, escalation, and service level management.
  • Working knowledge of Active Directory, Azure AD / Entra ID, MFA, VPN, endpoint management, asset tracking, and user access support processes.
  • Solid understanding of networking and connectivity concepts including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general enterprise connectivity troubleshooting.
  • Demonstrated ability to lead teams, manage competing priorities, resolve escalations, and maintain service quality in a fast-paced environment.
  • Strong written and verbal communication skills with the ability to communicate effectively with analysts, leadership, business users, and technical teams.
  • Strong judgment, accountability, follow-through, and ability to balance process compliance with practical urgency during business-impacting issues.
  • Ability to analyze operational data, identify trends, and translate findings into action plans that improve support performance and user experience.

Preferred Qualifications
  • Bachelor degree in Information Technology, Computer Science, Business, or related field, or equivalent combination of technical experience and leadership experience.
  • ITIL Foundation, CompTIA A+, Network+, Microsoft, endpoint management, or service management certification preferred.
  • Experience managing distributed support teams across multiple offices, regions, or time zones.
  • Experience supporting executive users, conference rooms, field operations, and high-touch business environments.
  • Experience with Microsoft Intune, SCCM, endpoint security tools, asset management platforms, device lifecycle management, and remote management solutions.

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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