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End User Support Team Lead Jobs (NOW HIRING)

MDMS Recruiting

End User Support

Manhattan, NY · On-site

Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by ... Foster effective relationships within the team and across the business. * Contribute to weekly ...

Tata Consultancy Services

End User Support

Mahwah, NJ · On-site

Tata Consultancy Services is a leading technology company, and they are seeking an End User Support ... Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

DMI

End User Support Specialist

Crownsville, MD · On-site

This position will require the End User Support Specialist team member to identify and decide on ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

End User Support Specialist

Crownsville, MD

This position will require the End User Support Specialist team member to identify and decide on ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

Stewart

End-User Support Technician

Mount Juliet, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

Service Operations & Team Leadership * Lead the daily operations of end-user support (service desk and deskside), ensuring timely intake, triage, escalation, and resolution of incidents and requests.

Stewart

End-User Support Technician

Hendersonville, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

Stewart

End-User Support Technician

Clarksville, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

Stewart

End-User Support Technician

Brentwood, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

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End User Support Team Lead information

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How much do end user support team lead jobs pay per year?

As of Jul 7, 2026, the average yearly pay for end user support team lead in the United States is $129,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $154,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the End User Support Team Lead position, and why are they important?

To thrive as an End User Support Team Lead, you need strong troubleshooting abilities, leadership skills, and experience with IT support processes, often backed by a relevant degree or certifications such as CompTIA A+, ITIL, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge base platforms is highly beneficial. Excellent communication, conflict resolution, and organizational skills distinguish top-performing team leads. These qualifications are crucial for coordinating effective end-user support, maintaining high service levels, and guiding a team to resolve technical issues efficiently.

What is an End User Support Team Lead job?

An End User Support Team Lead oversees a team that provides technical assistance to users within an organization. They ensure prompt resolution of IT issues, coordinate support activities, and implement best practices for troubleshooting. This role involves managing service requests, training team members, and collaborating with other IT departments to enhance user experience. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are some common challenges faced by End User Support Team Leads, and how do they manage them?

End User Support Team Leads often encounter challenges such as balancing team workloads, ensuring rapid response to user issues, and keeping up with evolving technology. They manage these by prioritizing tasks, implementing efficient ticket management practices, and fostering continual training within their teams. Effective communication and proactive problem-solving are also key to addressing recurring issues and user concerns. By staying organized and adaptable, leads help ensure a positive end-user experience and keep IT operations running smoothly.

More about End User Support Team Lead jobs
What job categories do people searching End User Support Team Lead jobs look for? The top searched job categories for End User Support Team Lead jobs are:
End User Support Team Lead jobs near you
End User Support

End User Support

MDMS Recruiting

Manhattan, NY • On-site

Other

Posted 2 days ago

Job description

My direct client is looking for a strong End User Support Engineer who will provide an exceptional level of support to employees including white glove, trade floor and VIP support. Excellent oral and written communication skills, as well as strong analytical and good problem solving skills essential.

Location: New York NY (hybrid-4 days onsite), local Candidates only

Duration: 6 Months +

Responsibilities:

  • Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by effectively monitoring and managing incoming workload to the Global EUS team through various channels, including portal, email, in-person, chat, and hotline contacts.
  • Foster effective relationships within the team and across the business.
  • Contribute to weekly management reports.
  • Document solutions in a centralized knowledge base.
  • Ensure all equipment complies with IT security policies.
  • Follow the global Onboarding/Offboarding process for any joiner, leaver, or transfer requests.
  • Maintain IT standards and policies, including software deployment of licensed applications.
  • Execute approved IT projects to enhance the capacity, performance, availability, and security of IT Infrastructure.
  • Install and configure desktop and mobile equipment.
  • Maintain accurate Inventory Management records.
  • Support and maintain the disaster recovery environment, including appropriate testing.
  • Provide on-call support on a rotational basis during the week and weekends.
  • Travel to other offices to assist with projects as needed.
  • Serve as the primary point of contact for day-to-day IT and Infrastructure support.
  • Prioritize and escalate Incidents/Requests to ensure resolution within SLA.
  • Perform proactive maintenance and break/fix of the IT estate, including the desktop environment.
  • Provide technical support for desktops, mobile devices, remote endpoints, printers, and third-party applications.
  • Offer first line support to the firm with effective monitoring and handling of incoming workload to the Global EUS team via portal, email, in person, chat or hotline contacts.
  • Offer timely feedback and manage user expectations during issue resolution.

Key Technologies Supported

  • Active Directory and Exchange management.
  • Zoom Meetings and telephony support.
  • Citrix Workspace and VDA administration.
  • DUO Authentication services.
  • Microsoft Office 365 management.
  • Microsoft Windows 11 support.
  • Mobile Device Management (Intune) for iOS and Android.
  • Networking and server relationship management.
  • Reuters, Bloomberg, and other market data application support.
  • SCCM deployment and packaging.
  • Artificial Intelligence tools, with a focus on Copilot, ChatGPT and Claude

Knowledge and Experience

  • Basic experience with Windows Server and related services, including Active Directory, Group Policy, DHCP, DNS, and IIS.
  • Strong knowledge of Windows OS, particularly Windows 11.
  • Experience in a Service Desk environment, providing remote and onsite support, and managing tickets via an Incident Management tool.
  • Experience in the financial sector with exposure to infrastructure technologies such as servers and networks.
  • A good understanding of financial markets is a plus.
  • Knowledge of AV equipment and ITIL processes, including Problem, Incident, and Change Management.
  • A minimum of 3 5 years in 1st and 2nd level support experience in a financial services industry.
  • Highly technical, with the ability to work independently to identify root causes of issues.
  • Over 4 years of IT support experience in the financial services industry.
  • Knowledge of PowerShell is a plus.
  • Previous experience in a managed service environment with strict SLAs

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