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End User Support Team Lead Jobs (NOW HIRING)

ICONMA

End user support

Wichita, KS

Our Staff Members Our in-house team offers a broad range of Information Technology, Engineering ... End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a ...

Morris-Jenkins

End User Support

Charlotte, NC

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

MDMS Recruiting

End User Support

Manhattan, NY

Provide 1st to 3rd level End User Support for all employees, both in-office and remotely by ... Foster effective relationships within the team and across the business. * Contribute to weekly ...

Excentium, Inc.

Our Team * Careers * Services & Capabilities * Contracts * Contact Us Contact Us Today Openings >> End User Support Specialist End User Support Specialist Summary Title: End User Support Specialist ...

Morris-Jenkins

End User Support

Charlotte, NC · On-site

Your Role: As End User Support Technician, you'll: * Set up, replace, and assist with mobile ... Experience or interest in taking on lead or supervisory responsibilities * Industry Certification ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

Marmon

End User Support Technician

Brooklyn Park, MN · On-site

The End User Support Technician provides first-line entry level basic to moderate complexity ... Will be part of a talented team of IT professionals that demonstrate superb technical competency ...

Tarkett

Lead End User Support Analyst

Florence, AL · On-site

Oversees the Implementation, maintenance, and support of end user systems, hardware, software and ... Trains new team members and provides mentorship to others as needed. * Implements best practices ...

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End User Support Team Lead information

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$40.5K

$129.6K

$173.5K

How much do end user support team lead jobs pay per year?

As of Jun 9, 2026, the average yearly pay for end user support team lead in the United States is $129,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $154,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the End User Support Team Lead position, and why are they important?

To thrive as an End User Support Team Lead, you need strong troubleshooting abilities, leadership skills, and experience with IT support processes, often backed by a relevant degree or certifications such as CompTIA A+, ITIL, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge base platforms is highly beneficial. Excellent communication, conflict resolution, and organizational skills distinguish top-performing team leads. These qualifications are crucial for coordinating effective end-user support, maintaining high service levels, and guiding a team to resolve technical issues efficiently.

What is the role of a support team lead?

A support team lead oversees the end user support team, coordinating daily operations, ensuring customer issues are resolved efficiently, and maintaining service quality. They often provide guidance, monitor team performance, and may use support tools like ticketing systems to manage workflows.

What is an End User Support Team Lead job?

An End User Support Team Lead oversees a team that provides technical assistance to users within an organization. They ensure prompt resolution of IT issues, coordinate support activities, and implement best practices for troubleshooting. This role involves managing service requests, training team members, and collaborating with other IT departments to enhance user experience. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What does an IT help desk person do?

An IT help desk person provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, password resets, and resolving technical problems, often using ticketing systems and remote access tools to ensure smooth IT operations.

What are some common challenges faced by End User Support Team Leads, and how do they manage them?

End User Support Team Leads often encounter challenges such as balancing team workloads, ensuring rapid response to user issues, and keeping up with evolving technology. They manage these by prioritizing tasks, implementing efficient ticket management practices, and fostering continual training within their teams. Effective communication and proactive problem-solving are also key to addressing recurring issues and user concerns. By staying organized and adaptable, leads help ensure a positive end-user experience and keep IT operations running smoothly.

More about End User Support Team Lead jobs
What job categories do people searching End User Support Team Lead jobs look for? The top searched job categories for End User Support Team Lead jobs are:
End User Support Team Lead jobs near you
Infographic showing various End User Support Team Lead job openings in the United States as of June 2026, with employment types broken down into 51% Full Time, 39% Part Time, and 10% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $129,588 per year, or $62.3 per hour.
End User Support

End User Support

Nationwide IT Services

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

End User Support
Full-Time
Ability to Obtain DoD Secret Clearance
Onsite – Naval Station Mayport, FL
Nationwide IT Services is seeking a full-time NMCI/Flank Speed End User Support person to support COMNAVSURFGROUP SOUTHEAST at Naval Station Mayport, FL.
The COMNAVSURFGROUP SOUTHEAST serves as the executive agent for Commander Naval Surface Forces Atlantic for force generation with a focus on Manning, Training, and Equipping (MTE) surface ships to provide the operational and component commanders with combat-ready surface forces capable of conducting prompt and sustained naval, joint, and combined operations in support of U.S. national interests.
Duties and Responsibilities:
  • Provide NMCI/Flank Speed end-user support.
  • Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.
  • Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
  • Develop project and program plans and milestones, and participate in program reviews, status assessments, project and program planning, and project status reviews.
  • Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
  • Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
  • Provide hands-on assistance for issues that do not require direct NMCI Help Desk support.
  • Configure laptops for remote access to support CNSL staff travel.
  • Maintain an accurate inventory of NMCI and government assets.
  • Provide end-user support for NMCI hardware and software, including various Microsoft products.
  • Assist with printer and peripheral devices.
Job Qualifications:
  • Possess five (5) years of experience working with NMCI networks. Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting
    • Move/Add/Change (MAC) and account build-out requests, help desk support, and customer service.
  • Must have or the ability to obtain and retain a DoD Secret Clearance.
  • Must have or the ability to obtain and retain IAT Certification Level 2.
  • Must be able to work well with a team in a high-visibility, fast-paced environment.
  • Must be flexible in balancing competing and new priorities with strong analytical, communication, and writing skills.
  • Travel overseas may be required. Valid US Passport required. 
About Nationwide IT Services:
NIS is an IT and Management consulting company that is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.   
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), employee assistance program (EAP), and educational reimbursement along with Pet Insurance. 
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status. 
 

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