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End User Support Team Lead Jobs (NOW HIRING)

Orgro

End User Support Specialist

Norfolk, VA · On-site

End User Support Specialist - Mobile Device NMCI / Flank Speed End User Support Specialist (ACTR ... We believe great work starts with respect and empathy - for our team and our customers You will ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted ... Provide advanced technical support and troubleshooting for end user issues, including hardware ...

Stewart

End-User Support Technician

Nashville, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Orgill is seeking a highly motivated and skilled End User Support Specialist to provide exceptional ... Ability to work independently and as part of a team. * Ability to prioritize and manage multiple ...

Stewart

End User Support Specialist II

Texas City, TX · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

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How much do end user support team lead jobs pay per year?

As of Aug 17, 2026, the average yearly pay for end user support team lead in the United States is $129,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $154,500.00 per year, depending on experience, location, and employer.

What is an end user support team lead?

An End User Support Team Lead oversees a team that provides technical assistance to users within an organization. They ensure prompt resolution of IT issues, coordinate support activities, and implement best practices for troubleshooting. This role involves managing service requests, training team members, and collaborating with other IT departments to enhance user experience. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an end user support team lead?

To thrive as an End User Support Team Lead, you need strong troubleshooting abilities, leadership skills, and experience with IT support processes, often backed by a relevant degree or certifications such as CompTIA A+, ITIL, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge base platforms is highly beneficial. Excellent communication, conflict resolution, and organizational skills distinguish top-performing team leads. These qualifications are crucial for coordinating effective end-user support, maintaining high service levels, and guiding a team to resolve technical issues efficiently.

What are some common challenges faced by end user support team leads, and how do they manage them?

End User Support Team Leads often encounter challenges such as balancing team workloads, ensuring rapid response to user issues, and keeping up with evolving technology. They manage these by prioritizing tasks, implementing efficient ticket management practices, and fostering continual training within their teams. Effective communication and proactive problem-solving are also key to addressing recurring issues and user concerns. By staying organized and adaptable, leads help ensure a positive end-user experience and keep IT operations running smoothly.

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End User Support Team Lead jobs near you
Infographic showing various End User Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $129,588 per year, or $62.3 per hour.

End User Support Specialist

Stamford Health

Stamford, CT • On-site

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Stamford Health rating

8.3

Company rating: 8.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

Job description


At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.
The End User Support Specialist serves as an advanced technical resource within the End User Support team. The primary focus of this role is Identity and Access Management (IAM), including Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365 licensing, and Microsoft 365 mailbox administration. In addition, this role provides remote and onsite Field Service Engineering (FSE) support, including end-user hardware and software installation, configuration, maintenance, and support. This role is expected to consistently deliver high-quality technical services while providing an exceptional end-user experience.
MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:
  • Serve as the primary escalation point for enterprise account provisioning, modification, and deprovisioning.
  • Create, modify, and disable user accounts in Active Directory and Microsoft Entra ID (Azure AD).
  • Provision and administer Microsoft 365 mailboxes.
  • Assign, modify, and manage Microsoft 365 licenses and service entitlements.
  • Apply and validate role-based access control (RBAC) and security group memberships.
  • Coordinate provisioning and deprovisioning of associated mailboxes, licenses, devices, and access rights.
  • Troubleshoot and resolve authentication, authorization, mailbox access, licensing, and entitlement issues.
  • Ensure compliance with security, privacy, HIPAA, and internal data protection requirements.
  • Maintain and enhance automation scripts and workflows (e.g., PowerShell) to improve efficiency.
  • Participate in periodic access reviews, audits, and compliance activities.
  • Collaborate with Infrastructure, Security, and Application teams to resolve cross-platform identity and access issues.
  • Analyze service metrics and recommend process improvements to enhance service quality and operational efficiency.
  • Serve as the senior escalation point for complex hardware, software, and network issues while providing Tier II onsite and remote technical support.
  • Troubleshoot hardware, software, desktops, laptops, printers, scanners, Workstations on Wheels (WOWs), and other related peripherals.
  • Deliver high-touch, white-glove technical support to physicians, clinicians, executives, and other key stakeholders.
  • Manage incidents, service requests, end-user device deployments, moves, relocations, installations, and cable management in accordance with established Service Level Agreements (SLAs).
  • Perform other duties and special projects as assigned.

COMPETENCIES AND WORK EXPERIENCE REQUIREMENTS:
  • Demonstrate a strong commitment to customer service, technical proficiency, and the ability to work effectively in a fast-paced healthcare environment.
  • Minimum of 2-3 years of hands-on experience in IT support, service desk, or Identity and Access Management (IAM).
  • Hands-on experience with Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365 licensing, mailbox administration, and account lifecycle management.
  • Experience working with IT ticketing systems and approval-based provisioning workflows.
  • Advanced knowledge of Windows operating systems, Exchange Online, Microsoft 365, mobile device management (MDM), and networking fundamentals.
  • Experience supporting end-user devices, desktop technologies, and application integration.
  • Strong documentation, analytical, troubleshooting, and problem-solving skills.
  • Proficiency with PowerShell or other automation tools preferred.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Demonstrate professionalism, integrity, accountability, and sound judgement while maintaining the confidentiality of employee and patient information.
  • Support Stamford Health System's Mission, Vision, Values, and Person-Centered Care philosophy.

EDUCATION REQUIREMENTS (INCLUDE LICENSE, REGISTRATION, CERTIFICATION):
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:
  • Competitive salary
  • Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
  • Wellness programs
  • Paid Time Off accruals
  • Tax deferred annuity and (403b) pension plan
  • Tuition reimbursement
  • Free on-site parking and train station shuttle
  • Childcare partnership with Children's Learning Center

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