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End User Support Team Lead Jobs (NOW HIRING)

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

About the Opportunity We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

About the Opportunity We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of ...

Excentium, Inc.

Our Team * Careers * Services & Capabilities * Contracts * Contact Us Contact Us Today Openings >> End User Support Specialist End User Support Specialist Summary Title: End User Support Specialist ...

DMI

End User Support Specialist

Crownsville, MD

This position will require the End User Support Specialist team member to identify and decide on ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

DMI

End User Support Specialist

Crownsville, MD

This position will require the End User Support Specialist team member to identify and decide on ... Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility ...

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted ... Provide advanced technical support and troubleshooting for end user issues, including hardware ...

TEKsystems

End User Support Specialist

Brownsburg, IN · Hybrid

$40 - $45/hr

Description End User Services Support Specialist Position Summary End User Services Support ... We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500 ...

Stewart

End-User Support Technician

Nashville, TN

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

Stewart

End-User Support Technician

Murfreesboro, TN · On-site

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

Stewart

End-User Support Technician

Spring Hill, TN

Provides timely technical support to ensure end-user productivity. * Installs, configures, and ... team members as appropriate. * Performs all other duties as assigned by management. * Ability to ...

Inspire Brands

End User Support Analyst

Atlanta, GA

The End User Support Analyst is responsible for delivering high-quality technical support and ... Able to function effectively in a fast-paced team environment. * Quick to learn new systems and ...

Inspire Brands

End User Support Analyst

Atlanta, GA · On-site

The End User Support Analyst is responsible for delivering high-quality technical support and ... Able to function effectively in a fast-paced team environment. * Quick to learn new systems and ...

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All JobsEnd User Support Team Lead Jobs

End User Support Team Lead information

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$40.5K

$129.6K

$173.5K

How much do end user support team lead jobs pay per year?

As of Jul 27, 2026, the average yearly pay for end user support team lead in the United States is $129,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $154,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the End User Support Team Lead position, and why are they important?

To thrive as an End User Support Team Lead, you need strong troubleshooting abilities, leadership skills, and experience with IT support processes, often backed by a relevant degree or certifications such as CompTIA A+, ITIL, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge base platforms is highly beneficial. Excellent communication, conflict resolution, and organizational skills distinguish top-performing team leads. These qualifications are crucial for coordinating effective end-user support, maintaining high service levels, and guiding a team to resolve technical issues efficiently.

What is an End User Support Team Lead job?

An End User Support Team Lead oversees a team that provides technical assistance to users within an organization. They ensure prompt resolution of IT issues, coordinate support activities, and implement best practices for troubleshooting. This role involves managing service requests, training team members, and collaborating with other IT departments to enhance user experience. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are some common challenges faced by End User Support Team Leads, and how do they manage them?

End User Support Team Leads often encounter challenges such as balancing team workloads, ensuring rapid response to user issues, and keeping up with evolving technology. They manage these by prioritizing tasks, implementing efficient ticket management practices, and fostering continual training within their teams. Effective communication and proactive problem-solving are also key to addressing recurring issues and user concerns. By staying organized and adaptable, leads help ensure a positive end-user experience and keep IT operations running smoothly.

More about End User Support Team Lead jobs
What job categories do people searching End User Support Team Lead jobs look for? The top searched job categories for End User Support Team Lead jobs are:
End User Support Team Lead jobs near you
Infographic showing various End User Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $129,588 per year, or $62.3 per hour.
End User Support

End User Support

Addison Group

Oklahoma City, OK • On-site

$20 - $22/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Job Title: End User Support
Location: Oklahoma City, OK (Onsite with local travel)
Pay Range : $20 - $22 / hour depending on experience
Benefits : The position is eligible for medical, dental, vision, and 401(k).
* * Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship.
About the Opportunity
We are seeking a customer-focused End User Support Technician to join a growing IT team in the Oklahoma City metro area. This individual will serve as the primary point of contact for employees requiring technical assistance and will play a key role in ensuring a positive end-user experience across the organization. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and experience supporting Windows environments, Microsoft 365, hardware, software, and network connectivity issues.
Responsibilities
  • Provide Tier I and Tier II technical support to end users via phone, email, ticketing system, and in person
  • Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues
  • Install, configure, and maintain desktops, laptops, peripherals, and software applications
  • Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
  • Manage user accounts, permissions, and password resets within Active Directory and Azure AD
  • Document support activities, resolutions, and procedures within the ticketing system
  • Escalate complex technical issues to appropriate teams when necessary
  • Assist with onboarding and offboarding activities, including equipment deployment and account setup
  • Participate in system upgrades, deployments, and IT projects as assigned
  • Maintain a high level of customer service while supporting users across the organization

Qualifications
  • 2+ years of experience in Help Desk, Desktop Support, or End User Support roles
  • Experience troubleshooting Windows operating systems and Microsoft Office/Microsoft 365 environments
  • Working knowledge of Active Directory, Azure AD, and basic networking concepts
  • Experience with ticketing systems and IT support best practices
  • Strong communication and customer service skills
  • Ability to prioritize and manage multiple support requests in a fast-paced environment

Preferred Qualifications
  • Associate's or Bachelor's degree in Information Technology or related field
  • CompTIA A+, Network+, or other relevant certifications
  • Experience supporting remote users and hybrid work environments
  • Familiarity with Intune, SCCM, or endpoint management tools

Apply today to join a team that values technology, customer service, and continuous improvement.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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