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End User Support Team Lead Jobs (NOW HIRING)

AAC

End User Tier 3

Washington, DC

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business ...

AAC Inc

End User Tier 3

Washington, DC · On-site

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users ... and within a team in a fast-paced environment. · Must be able to attain agency suitability ...

Aprio

Senior Manager, IT End User Services

Atlanta, GA · On-site

$109K - $150K/yr

Recruit, train, and mentor end-user support technologists. Set performance goals, conduct ... Proven ability to lead, motivate, and develop a high-performing support team. * Technical Expertise:

NPO USA

Deskside Tech - Local End User Support

Burr Ridge, IL · On-site

$20 - $25.50/hr

You will be a member of a team that interfaces with a support center and a customer IT support team ... Diagnosing end-user system failures and implementing repair solutions. Diagnosing printer and other ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

The selected candidate will serve as a primary point of contact for end-user support, including new user onboarding and account creation, access management, troubleshooting, and maintenance of ...

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End User Support Team Lead information

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$40.5K

$129.6K

$173.5K

How much do end user support team lead jobs pay per year?

As of Aug 21, 2026, the average yearly pay for end user support team lead in the United States is $129,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $154,500.00 per year, depending on experience, location, and employer.

What is an end user support team lead?

An End User Support Team Lead oversees a team that provides technical assistance to users within an organization. They ensure prompt resolution of IT issues, coordinate support activities, and implement best practices for troubleshooting. This role involves managing service requests, training team members, and collaborating with other IT departments to enhance user experience. Strong leadership, problem-solving, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as an end user support team lead?

To thrive as an End User Support Team Lead, you need strong troubleshooting abilities, leadership skills, and experience with IT support processes, often backed by a relevant degree or certifications such as CompTIA A+, ITIL, or Microsoft certifications. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and knowledge base platforms is highly beneficial. Excellent communication, conflict resolution, and organizational skills distinguish top-performing team leads. These qualifications are crucial for coordinating effective end-user support, maintaining high service levels, and guiding a team to resolve technical issues efficiently.

What are some common challenges faced by end user support team leads, and how do they manage them?

End User Support Team Leads often encounter challenges such as balancing team workloads, ensuring rapid response to user issues, and keeping up with evolving technology. They manage these by prioritizing tasks, implementing efficient ticket management practices, and fostering continual training within their teams. Effective communication and proactive problem-solving are also key to addressing recurring issues and user concerns. By staying organized and adaptable, leads help ensure a positive end-user experience and keep IT operations running smoothly.

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End User Support Team Lead jobs near you
Infographic showing various End User Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $129,588 per year, or $62.3 per hour.

End User Specialist

Noblesoft Technologies

Steubenville, OH • On-site

$18 - $21/hr

Contractor

Re-posted 12 days ago

Job description

Job Title:  End User Specialist

Location:  – Steubenville, OH  43952

Mode : Contract (6+ Months) – Onsite

Job Descriptions:

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community.

Essential Key Job Responsibilities

  • Provides the desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity.
  • Performs troubleshooting for highly complex hardware, software and system problems for multiple device types.
  • Works on multiple projects as a project team member.
  • Acts as a subject matter expert in one or more areas.
  • Responsible for working with customers in the support, maintenance and deployment of desktop hardware as well as the information support processes.
  • Responds to incidents, diagnoses and resolves complex problems and provides guidance to other team members.
  • Contributes to knowledge management database for problem reporting and resolution.
  • Escalates issues when necessary. Integrates with problem management and performs root cause analysis when necessary.
  • Responds to customer requests of high complexity.
  • Interacts with the customers in a courteous and professional manner.
  • Maintains the device asset management system and the knowledge management systems to capture knowledge and work processes.
  • Responds to assigned issues and participates in the advanced troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations.
  • Provides feedback on technical process issues to improve overall service delivery.
  • Participates in local and enterprise projects of low to moderate complexity.
  • May coach and advise other team members. Participates in on-call rotation and provides on-call support.
  • Exhibits knowledge of advanced desktop services skills.
  • Ability to work closely with cross- functional IT teams on complex issues. Continues to build solid understanding of processes, procedures, and CommonSpirit Health standards.
  • May assist in the development of Operational Level Agreements (OLAs). Monitors deviations and escalates issues to more senior team members.
  • Day to day interactions with user community and works collaboratively with multiple Business and IT Stakeholders as it relates to Incident Management, Request fulfillment and Problem Management, and Project delivery on small to medium size project.
  • Understanding and adherence to policies and procedures. Develops new or modifies existing policies.
  • Demonstrates potential leadership qualities through team motivation, coaching, and mentoring.