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Director, Digital Workplace and End User Services
Location: Scottsdale, AZ (On-site/Hybrid)
Citizenship Requirement: U.S. Citizen
Employment Type: Full-time
Reports To: CISO/VP Infrastructure
Team: Global Digital Workplace & End-User Services
Role Summary
We're seeking a strategic, execution-focused Director, Digital Workplace to lead our global end-user technology experience. This role owns the global helpdesk (insourced and outsourced), end-user IT experience across all services, and digital workplace engineering, including Microsoft 365 and adjacent productivity platforms. The ideal leader blends operational rigor with product thinking-driving measurable improvements in satisfaction, reliability, security, and productivity at scale. You will serve as a visible leader in IT with direct engagement across senior leadership and cross-functional stakeholders.
Key Responsibilities
Leadership & Strategy
- Define and execute the Digital Workplace strategy aligned to business goals, security standards, and employee experience benchmarks.
- Lead a global service desk across insourced and outsourced delivery models; drive consistency, quality, and continuous improvement globally.
- Own IT user experience (end-to-end) for all end-user services including endpoint, collaboration, identity, and core productivity platforms.
- Build and lead a Digital Workplace Engineering function responsible for Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and other productivity tools.
- Serve as a senior IT leader engaging with executive stakeholders, HR, Security, and business units to drive adoption, change management, and value realization.
- Lead and evangelize User Experience for all of IT ensuring user experience goals are consistently implemented and measured
Responsibilities
Responsibilities:
Operations & Service Delivery
- Own 24x7 service operations and major incident response; establish SLA/OLA governance and runbooks.
- Oversee ITSM/ESM tooling for ticketing, knowledge, self-service, and automation.
- Manage endpoint engineering (Windows/macOS), patching, software distribution, and device compliance.
- Implement digital experience monitoring (DEX) and observability tools.
- Champion automation and self-service to reduce MTTR and improve user experience.
Platform & Security
- Govern tenant hygiene, licensing, feature lifecycle, and roadmaps for Microsoft 365 and complementary platforms.
- Partner with Security and Enterprise Architecture on endpoint security, identity, data protection, and Zero Trust models.
- Ensure compliance with regulatory, audit, and asset lifecycle requirements.
People & Vendor Management
- Lead and develop a diverse team of managers, engineers, and analysts.
- Manage MSPs and vendor partners; negotiate contracts and drive accountability.
- Establish a data-driven performance culture focused on experience, reliability, and business impact.
Qualifications
Required Qualifications
- 5+ years in a similar leadership capacity.
- Experience leading global helpdesk operations across insourced and outsourced models.
- Leadership of Microsoft 365 ecosystems.
- Expertise in endpoint management (Intune/ConfigMgr) and device compliance.
- Experience with ITSM platforms and SLA/incident processes.
- Strong senior stakeholder communication and influence.
- Bachelor's degree or equivalent experience.
- U.S. Citizenship required.
- Based in Scottsdale, AZ.
Preferred Qualifications
- Experience with DEX tooling and SLOs.
- Zero Trust and collaboration governance background.
- ITIL/Microsoft certifications.
- Automation experience (Power Platform, scripting).
- Experience in regulated or high-growth environments.
Success Metrics (First 12 Months)
- Improved CSAT/ESAT and digital experience scores.
- Reduced MTTR and ticket volume via automation and self-service.
- Increased endpoint compliance and patch currency.
- Improved Microsoft 365 adoption and governance.
- Strengthened FCR and knowledge reuse.
- Demonstrated cost-to-serve optimization.
Leadership Competencies
- Strategic, execution-focused leader.
- User-centric mindset.
- Data-driven with strong metrics discipline.
- Inclusive leader who builds high-performance teams.
Employment at onsemi is contingent on providing verification of work authorization and verification of U.S. Person status (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) or obtaining any necessary license for roles requiring access to hardware, software, services, or technical data controlled by U.S. export control laws and regulations'
Equal Opportunity Statement
Onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
About Us
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
About the Team
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.
onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Talent.acquisition@onsemi.com for assistance.