ZipRecruiter

Log In

1

End User Manager Jobs in Arizona (NOW HIRING)

First American

End User Services Supervisor

Glendale, AZ · On-site

$77K - $103K/yr

Advise IT Management about project status and schedules, and take corrective action on escalated problems. * Provide job instruction and assign work to exempt employees and/or nonexempt employees ...

MUFG

End-User & Collaboration Engineer ,VP

Tempe, AZ · Hybrid

Build solutions that improve compliance visibility, device health monitoring, lifecycle management ... user experience considerations. * Demonstrated ability to develop automation, reporting, health ...

Jobtailor

Senior UX Researcher

Scottsdale, AZ · On-site

Manage multiple research initiatives in an agile environment with shifting priorities and timelines ... Experience leading end-to-end UX research using qualitative and quantitative methods * Knowledge of ...

Dynalectric Company

Desktop Support Technician III

Mesa, AZ · On-site

$19.50 - $24.75/hr

... end-user assistance when/where required. Escalates more complex issues to the IT Manager; may also validate the work of level I & II techs. Essential Duties & Responsibilities Desktop computer ...

Jobtailor

IT Service Desk Analyst

Tempe, AZ · On-site

Manage end-user expectations regarding SLAs * Analyze and resolve software and hardware issues * Provide end-user training when required * Record information in ServiceNow to ensure SLA-compliant ...

next page

Showing results 1-20

All JobsEnd User JobsEnd User Manager JobsEnd User Manager Jobs in Arizona

End User Manager information

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What are popular job titles related to End User Manager jobs in Arizona?

For End User Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching End User Manager jobs in Arizona look for?

The top searched job categories for End User Manager jobs in Arizona are:

What cities in Arizona are hiring for End User Manager jobs?

Cities in Arizona with the most End User Manager job openings:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT End User Support Client Engineering Manager

Chandler, AZ • On-site

Viavi Solutions
Telecommunications • 1 - 5K employees
Learn more about Viavi Solutionsexternal

Full-time

Re-posted 7 days ago

Job description

Summary:
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
Duties & Responsibilities:
VIAVI is seeking an experienced IT End User Support Client Engineering Manager to lead the day-to-day delivery, engineering, and operational support of enterprise end-user computing services. This role will supervise client engineering and end user support activities across device lifecycle management, endpoint configuration, software deployment, patching, workplace technology support, and service improvement initiatives.
You will play a key leadership role in improving employee experience, strengthening endpoint security and compliance, standardizing support operations, and enabling scalable, reliable workplace technology services across a global enterprise environment.
Duties and Responsibilities
  • Supervise daily end user support and client engineering operations to ensure timely resolution of incidents, service requests, and escalations in alignment with service expectations.
  • Lead endpoint lifecycle management activities, including provisioning, deployment, refresh, relocation, recovery, and decommissioning of laptops, desktops, mobile devices, and related peripherals.
  • Oversee client engineering standards for endpoint configuration, operating system images, software packaging, patching, policy enforcement, and device compliance.
  • Drive continuous improvement in end user computing services through automation, standardization, self-service capabilities, and operational process enhancements.
  • Partner with cybersecurity, infrastructure, identity, networking, and collaboration teams to deliver secure, integrated, and reliable workplace technology solutions.
  • Monitor ticket queues, service trends, endpoint health, and support metrics to identify root causes, improve service quality, and reduce recurring issues.
  • Coach and develop support and client engineering staff, establish clear priorities, and promote a culture of accountability, customer service, and continuous learning.
  • Coordinate major endpoint-related rollouts, upgrades, and technology refresh initiatives with minimal disruption to business operations.
  • Maintain and improve operational documentation, support procedures, knowledge articles, and technical standards to support consistency and audit readiness.
  • Support onboarding, transfers, and offboarding processes by ensuring timely device readiness, access coordination, and asset control.
  • Collaborate with vendors and internal stakeholders to evaluate new technologies, improve support models, and align end user services with business priorities.

Pre-Requisites / Skills / Experience Requirements:
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
  • 8+ years of experience in end user support, desktop engineering, endpoint management, or workplace technology roles in a corporate enterprise environment.
  • 2+ years of experience in a supervisory, team lead, or people management capacity supporting technical teams.
  • Strong experience supporting Windows endpoints, Microsoft 365, collaboration tools, mobile devices, and enterprise productivity applications.
  • Hands-on experience with endpoint management and software deployment platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM/MECM), Jamf, or similar tools.
  • Strong understanding of device imaging, patch management, software packaging, asset lifecycle controls, and endpoint security practices.
  • Experience managing escalations, prioritizing operational workloads, and driving service delivery improvements using support metrics and root cause analysis.
  • Strong communication, organizational, and stakeholder management skills with the ability to work effectively across technical and business teams.

Preferred Qualifications
  • Experience in high-tech manufacturing or other complex global enterprise environments.
  • Experience with modern device provisioning and management capabilities such as Windows Autopilot, Apple Business Manager, mobile device management, and zero-touch deployment models.
  • Knowledge of endpoint security controls, encryption, compliance baselines, conditional access, and zero trust principles.
  • Experience supporting conference room, collaboration, and workplace technology services.
  • Familiarity with ITIL-based service management processes, knowledge management, and continual service improvement practices.
  • Relevant certifications such as Microsoft, ITIL, Jamf, or CompTIA are a plus.
  • Experience working with global teams, vendor partners, and onsite-offshore support delivery models.

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.
VIAVI Solutions is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.

Apply