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End User Manager Jobs in Arizona (NOW HIRING)

Authority HVAC

Be Seen First

IT Systems Manager

Tempe, AZ · On-site

Help Desk & End-User Support * Serve as the primary point of support for employees ... Manage IT vendors and service providers -- performance, contracts, and renewals. * Control IT spend ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily ... Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team ...

Amphenol Borisch Technologies

Help Desk Technician

Mesa, AZ · On-site

$19.75 - $26.75/hr

Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily ... Manages the help desk ticket system. Promptly prioritizes and assigns tasks to self or other team ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ

$20.25 - $27.25/hr

A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket ...

Verra Mobility

Vice President IT Operations

Mesa, AZ · On-site

End-User Computing (Hardware & Software) * Manage the full lifecycle of user hardware and software, including procurement, provisioning, deployment, patching, and asset management. * Standardize end ...

SUPPLY.com

MOV - EMO Project Manager

Chandler, AZ · On-site +1

Tackle EPC, contractor, municipal, and end-user projects, recognizing that each requires a ... Partner with ACE teammates, project managers, and technical specialists to execute projects that ...

Inherent Technologies

Salesforce Analyst

Chandler, AZ · On-site

Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs. * Analyze current business processes and identify opportunities for optimization ...

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End User Manager information

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What are popular job titles related to End User Manager jobs in Arizona?

For End User Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching End User Manager jobs in Arizona look for?

The top searched job categories for End User Manager jobs in Arizona are:

What cities in Arizona are hiring for End User Manager jobs?

Cities in Arizona with the most End User Manager job openings:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Systems Manager

Authority HVAC

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

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Job description

Reports to:  Chief Operating Officer (COO) 

Scope:  Company-wide IT for Authority HVAC — all employees, offices, and field staff across multiple states 

Position Summary 

The IT & Systems Manager owns Authority HVAC’s technology end to end — the business applications the company runs on, the infrastructure and security that keep it safe and available, day-to-day support for every employee, and the data and reporting leadership relies on. This is a hands-on, solo role: you’re both the strategist who decides where technology should go and the person who does the work to get it there, coordinating outside vendors where it makes sense. You report to the COO and keep the whole company running smoothly and securely. 

Key Responsibilities 

Business Systems & Applications 

  • Own and administer the company’s core business systems (e.g., NetSuite, including Field Service Management) — configuration, user access, and day-to-day reliability. 
  • Improve how systems work together — integrations and data flow between platforms — to reduce manual work and errors. 
  • Evaluate, implement, and roll out new software and tools; manage the transition and training so adoption sticks. 

Infrastructure & Security 

  • Ensure the availability, security, and scalability of IT infrastructure — networks, servers/cloud, and connectivity across all locations. 
  • Manage user accounts, devices, and access controls; enforce security best practices and protect company and customer data. 
  • Own backup, disaster recovery, and business-continuity readiness. 

Help Desk & End-User Support 

  • Serve as the primary point of support for employees — troubleshooting hardware, software, and access issues. 
  • Handle device provisioning, onboarding, and offboarding as people join, move, or leave. 
  • Maintain documentation and simple self-help resources to reduce repeat issues. 

Data & Reporting 

  • Build and maintain reports and dashboards that give leadership visibility into the business. 
  • Own data quality and consistency across systems so reporting can be trusted. 
  • Partner with department leaders to turn their questions into reliable, repeatable reporting. 

Vendor & Cost Management 

  • Manage IT vendors and service providers — performance, contracts, and renewals. 
  • Control IT spend and recommend investments that deliver clear value. 

Qualifications 

  • 5+ years in a broad IT role covering systems administration, infrastructure, security, and end-user support. 
  • Solid JavaScript and database/SQL fundamentals, with the systems-thinking and self-learning ability to become proficient in NetSuite configuration and SuiteScript. 
  • Understanding of APIs and REST web services, and how to use them to integrate systems and move data reliably between platforms. 
  • Prior NetSuite, ERP, or field service software experience a plus. 
  • Solid grasp of network, cloud, endpoint, and security fundamentals. 
  • Ability to build reports/dashboards and work with data across multiple systems. 
  • Familiarity with AI tools and agents, and a track record of using them to work faster — automating routine tasks, assisting with scripting and troubleshooting, and improving day-to-day productivity. 
  • Comfortable working independently and prioritizing across many competing requests. 
  • Strong communicator who can translate technical issues into plain language for non-technical staff. 

Success in the First 12 Months 

  • Core systems are stable, secure, and well-documented, with clear user-access and security controls in place. 
  • Employees get timely, reliable support and a smooth device onboarding/offboarding process. 
  • Leadership has trustworthy, repeatable reporting from the company’s key systems.