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End User Manager Jobs in Arizona (NOW HIRING)

Gr8ttek

Desktop Support Specialist_Phoenix

Phoenix, AZ

$18 - $20/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * 3+ Years Experience Performing Install/Move/Add or ...

BC Tech Pro

IT Help Desk/Deskside Support

Chandler, AZ · On-site

$20.50/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

BC Tech Pro

IT Help Desk/Deskside Support

Chandler, AZ

$20.50/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

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End User Manager information

What does an end user manager do?

An End User Manager oversees the support and satisfaction of a company’s end users, ensuring they have the tools, resources, and help needed to perform their jobs effectively. They manage teams that handle IT support, troubleshoot issues, and coordinate technology deployments. Their responsibilities also include improving end-user experience, implementing best practices, and collaborating with other departments to align technology solutions with business needs.

What are the key skills and qualifications needed to thrive as an end user manager?

To thrive as an End User Manager, you need strong expertise in IT support, user experience optimization, and team leadership, often backed by a bachelor's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, ticketing systems, and certifications such as ITIL are commonly expected. Excellent communication, problem-solving, and conflict resolution skills are crucial for ensuring user satisfaction and effective team coordination. These abilities are essential to maintain seamless technology operations, drive service improvements, and deliver a positive user experience.

How does an end user manager typically collaborate with IT support teams and other departments to ensure seamless user experiences?

An End User Manager actively coordinates with IT support teams, application owners, and department leads to address user needs and resolve technical issues quickly. They facilitate regular meetings to discuss recurring challenges, gather feedback from end users, and prioritize improvements. Effective collaboration often involves setting clear protocols, managing expectations, and ensuring that service delivery aligns with organizational goals. This cross-functional teamwork is essential to maintaining high satisfaction and productivity among end users.

What is the difference between End User Manager vs IT Support Supervisor?

AspectEnd User ManagerIT Support Supervisor
Required CredentialsBachelor's degree in IT, Business, or related field; certifications like ITIL or CompTIA A+Bachelor's degree in IT, Computer Science, or related; certifications like HDI Support Center Manager or CompTIA A+
Work EnvironmentOffice setting, managing end user technology needs, overseeing support teamsHelp desk or support center, supervising support staff, resolving technical issues
Employer & Industry UsageCorporate IT departments, service providers, large organizationsIT support teams, help desk operations, tech service providers

The End User Manager focuses on managing end user technology services and support teams, ensuring user satisfaction and efficient service delivery. The IT Support Supervisor primarily oversees technical support staff, handling user issues and maintaining support operations. While both roles require similar certifications and work environments, the End User Manager has a broader scope involving strategic planning and user experience management, whereas the IT Support Supervisor concentrates on day-to-day technical support activities.

What are popular job titles related to End User Manager jobs in Arizona?

For End User Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching End User Manager jobs in Arizona look for?

The top searched job categories for End User Manager jobs in Arizona are:

What cities in Arizona are hiring for End User Manager jobs?

Cities in Arizona with the most End User Manager job openings:

End User Manager jobs near you
Infographic showing various End User Manager job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Tier 2 Network Engineer, End User Support

Magna5 MS LLC

Gilbert, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description

***Must be local to Gilbert, Arizona***

***This position is on site***


Magna5 is seeking a skilled Network Engineer to join our fully remote team, with a focus on bolstering our managed services support. As a Network Engineer, you will work alongside our engineering team to solve problems for our diverse customer base. Your contributions as part of the Tier 3 engineering team will set an example for lower Tiers in knowledge, experience, and leadership. 


Responsibilities of the Network Engineer include, but are not limited to, the following: 

  • Responding to customer support requests with professionalism and promptness through incident tickets, phone calls, and email 
  • Collaborating with team members to solve problems and maintain quality customer service skills in all forms of communication 
  • Documenting resolutions and building knowledge base articles 
  • Taking a proactive approach to incidents to decrease reoccurring issues and troubleshoot advanced problems with a high-level overview of client environments 
  • Engaging in continued certification training to improve their skillset 
  • Participating in internal projects and designs 
  • Willingness to certify and maintain relevant certifications for vendor partnership levels 
  • Willingness to participate in an on-call rotation and track time, activity, and communication through Magna5's suite of applications 


Hours & Schedule 

This position is primarily business hours (Monday-Friday 8am - 5pm EST) with occasional after-hours work for incident troubleshooting or project work. All engineers are part of an on-call rotation and may be escalated issues off hours. 

Work Perks 

  • Extensive paid time off including paid holidays and float holidays 
  • Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs 
  • 401(k) with generous employer match 
  • Tailored Life and Disability insurance plans 
  • Full reimbursement for approved professional certification and career enriching opportunities 
  • Monthly mobile phone plan and internet service stipend 


What We Do 

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com . 

Requirements

Requirements 

  • Minimum of 6 years' experience administering/supporting networking technologies 
  • Possession of an associate or bachelor's degree in Information Technology or relevant work experience 
  • Ability to work in a team environment and support multiple customer issues at a time while prioritizing workload based on the severity of requests 
  • Strong curiosity and enjoyment of learning new technology 
  • A strong work ethic and a desire to set an example for others 
  • MSP or professional service experience is a bonus 
  • Experience designing and implementing a network topology, including strong fundamental knowledge and experience with switches and routers, understanding of firewall functions such as NAT/PAT and VPN, and experience with EIGRP/OSPF/BGP, MPLS/VPLS 
  • Understanding and working knowledge of Radius/LDAP/802.1x and Spanning-Tree and Port-Channels 
  • Experience with any High Availability concepts: HSRP/VRRP, A/A, and A/P 
  • An understanding of SD-WAN, QoS, and Traffic Shaping 
  • The ability to design detailed network drawings 


Certification Expectations 

  • Relevant networking certification or the willingness to obtain a credential is strongly preferred, including: 
  • Cisco Certified Network Professional (CCNA) 
  • Fortinet Network Security4 (NSE4) 
  • Palo Alto Networks Certified Network Security Associate (PCNSA) 
  • Azure or AWS Networking Certifications

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