Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Senior Manager of IT Service Delivery
Chandler, AZ · On-site +1
$140/hr
You will partner closely with End-user Computing, Core and Collaboration, and IT Operations teams to drive operational excellence across incident, request, problem, and change management while ...
Senior Manager of IT Service Delivery
Chandler, AZ · On-site +1
$140/hr
You will partner closely with End-user Computing, Core and Collaboration, and IT Operations teams to drive operational excellence across incident, request, problem, and change management while ...
$140/hr
You will partner closely with End-user Computing, Core and Collaboration, and IT Operations teams to drive operational excellence across incident, request, problem, and change management while ...
$140/hr
You will partner closely with End-user Computing, Core and Collaboration, and IT Operations teams to drive operational excellence across incident, request, problem, and change management while ...
Desktop Support Specialist_Phoenix
$18 - $20/hr
... in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in ... Responds to change management requests including installing new PC equipment, providing end-user ...
Quick apply
Desktop Support Specialist_Phoenix
$18 - $20/hr
... in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in ... Responds to change management requests including installing new PC equipment, providing end-user ...
... end-user computing environment. Responsibilities • Performs basic and moderately complex ... change management requests including installing new PC equipment, providing end-user desk side ...
... end-user computing environment. Responsibilities • Performs basic and moderately complex ... change management requests including installing new PC equipment, providing end-user desk side ...
... End User Computing outcomes, this role also designs and engineers endpoint and identity capabilities including Microsoft Intune, Windows 11 provisioning, and lifecycle management, Active Directory ...
... End User Computing outcomes, this role also designs and engineers endpoint and identity capabilities including Microsoft Intune, Windows 11 provisioning, and lifecycle management, Active Directory ...
... End User Computing outcomes, this role also designs and engineers endpoint and identity capabilities including Microsoft Intune, Windows 11 provisioning, and lifecycle management, Active Directory ...
... End User Computing outcomes, this role also designs and engineers endpoint and identity capabilities including Microsoft Intune, Windows 11 provisioning, and lifecycle management, Active Directory ...
Customer Service Engineer
Phoenix, AZ · On-site
... end-user computing environment. Responsibilities • Performs basic and moderately complex ... change management requests including installing new PC equipment, providing end-user desk side ...
Customer Service Engineer
Phoenix, AZ · On-site
... end-user computing environment. Responsibilities • Performs basic and moderately complex ... change management requests including installing new PC equipment, providing end-user desk side ...
Desktop Support Technician_Phoenix
Phoenix, AZ · On-site
$20 - $21/hr
... in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in ... Responds to change management requests including installing new PC equipment, providing end-user ...
Desktop Support Technician_Phoenix
Phoenix, AZ · On-site
$20 - $21/hr
... in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in ... Responds to change management requests including installing new PC equipment, providing end-user ...
... end-user computing environment. Responsibilities • Performs basic and moderately complex ... change management requests including installing new PC equipment, providing end-user desk side ...
... end-user computing environment. Responsibilities • Performs basic and moderately complex ... change management requests including installing new PC equipment, providing end-user desk side ...
Desktop Support Technician_Phoenix
Phoenix, AZ · On-site
$20 - $21/hr
... in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in ... Responds to change management requests including installing new PC equipment, providing end-user ...
Quick apply
Desktop Support Technician_Phoenix
Phoenix, AZ · On-site
$20 - $21/hr
... in an end-user computing environment. The ideal candidate MUST HAVE 3+ Years Experience in ... Responds to change management requests including installing new PC equipment, providing end-user ...
End User Support Technician
$18.50 - $25.25/hr
Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
End User Support Technician
$18.50 - $25.25/hr
Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
End User Support Technician
Tucson, AZ · On-site
$18.50 - $25.25/hr
Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
End User Support Technician
Tucson, AZ · On-site
$18.50 - $25.25/hr
Manager End User Support ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world ...
Director, Digital Workplace and End User Services Location: Scottsdale, AZ (On-site/Hybrid ... People & Vendor Management - Lead and develop a diverse team of managers, engineers, and analysts ...
Director, Digital Workplace and End User Services Location: Scottsdale, AZ (On-site/Hybrid ... People & Vendor Management - Lead and develop a diverse team of managers, engineers, and analysts ...
Role Summary The IT End User Specialist 2 provides expert support to end users, ensuring the ... Meticulous in documenting processes, managing assets, and ensuring compliance with IT and ...
Quick apply
Role Summary The IT End User Specialist 2 provides expert support to end users, ensuring the ... Meticulous in documenting processes, managing assets, and ensuring compliance with IT and ...
Technical Support Analyst
$52K - $62K/yr
End-User Computing: Assist with managing and troubleshooting end-user computing environments, ensuring user satisfaction and efficient problem resolution. This role is often the first person to ...
Technical Support Analyst
$52K - $62K/yr
End-User Computing: Assist with managing and troubleshooting end-user computing environments, ensuring user satisfaction and efficient problem resolution. This role is often the first person to ...
IT End User Specialist
Phoenix, AZ · On-site
The IT End User Specialist 2 provides expert support to end users, ensuring the effective operation ... managing and documenting the lifecycle of hardware and software within the organization. • ...
IT End User Specialist
Phoenix, AZ · On-site
The IT End User Specialist 2 provides expert support to end users, ensuring the effective operation ... managing and documenting the lifecycle of hardware and software within the organization. • ...
Engage multiple stakeholders across IT, Digital Workplace, End User Computing, Service Management, Infrastructure, Security, Procurement, and executive leadership. * Evangelize Nexthink's value ...
Quick apply
Engage multiple stakeholders across IT, Digital Workplace, End User Computing, Service Management, Infrastructure, Security, Procurement, and executive leadership. * Evangelize Nexthink's value ...
Enterprise Account Executive
Phoenix, AZ · On-site +1
$109K - $170K/yr
Engage multiple stakeholders across IT, Digital Workplace, End User Computing, Service Management, Infrastructure, Security, Procurement, and executive leadership. * Evangelize Nexthink's value ...
Enterprise Account Executive
Phoenix, AZ · On-site +1
$109K - $170K/yr
Engage multiple stakeholders across IT, Digital Workplace, End User Computing, Service Management, Infrastructure, Security, Procurement, and executive leadership. * Evangelize Nexthink's value ...
Field Support Manager II (Job 2952)
Phoenix, AZ · On-site
$73.42K - $85K/yr
This position will lead and manage the statewide Desktop Support team responsible for providing technical assistance, troubleshooting, and operational support for end-user computing devices, iOS ...
Field Support Manager II (Job 2952)
Phoenix, AZ · On-site
$73.42K - $85K/yr
This position will lead and manage the statewide Desktop Support team responsible for providing technical assistance, troubleshooting, and operational support for end-user computing devices, iOS ...
Manager End User Computing information
What are the key skills and qualifications needed to thrive as a Manager End User Computing, and why are they important?
To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.
What are some common challenges faced by a Manager of End User Computing, and how can they be addressed?
Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.
What is a Manager of End User Computing?
A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.
What jobs make $3,000 a month without a degree?
For a Manager End User Computing role, earning $3,000 a month typically requires experience and technical skills rather than formal education. Entry-level or related IT support, help desk technician, or remote technical assistant positions can sometimes reach this income level with certifications like CompTIA or Microsoft, especially in high-demand environments. Many of these jobs focus on troubleshooting, software deployment, and user support, often requiring familiarity with tools like remote management software and operating systems.
What is the difference between Manager End User Computing vs Desktop Support Manager?
| Aspect | Manager End User Computing | Desktop Support Manager |
|---|---|---|
| Primary Focus | Oversees end user computing strategies, device management, and software deployment | Manages desktop support teams, troubleshooting, and user issue resolution |
| Certifications | ITIL, CompTIA, Microsoft certifications | ITIL, HDI, Microsoft certifications |
| Work Environment | Strategic planning, vendor management, infrastructure oversight | Help desk operations, user support, technical troubleshooting |
| Industry Usage | IT departments across various industries | IT support teams in corporate environments |
The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.
What are popular job titles related to Manager End User Computing jobs in Arizona? For Manager End User Computing jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Manager End User Computing jobs in Arizona look for? The top searched job categories for Manager End User Computing jobs in Arizona are:
What cities in Arizona are hiring for Manager End User Computing jobs? Cities in Arizona with the most Manager End User Computing job openings:
Full-time
Medical, Dental, Vision, Retirement
Posted 22 days ago
Alorica rating
5.5
Based on 182 frontline employees who took The Breakroom Quiz
40th of 71 rated call and contact centers
Job description
JOB DESCRIPTION
End User Support Technician I
Location: Tucson
Employment Type: Full Time
Reporting to: Manager End User Support
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE’S WHAT THE JOB REALLY LOOKS LIKE
Provides first-line entry level basic to moderate complexity support for IT issues within a call center site. It will involve troubleshooting of IT hardware and software in the site and troubleshooting for other service lines. This job will require the technician to physically move or rack devices in the site. There will be after hours on-call rotational support needed as well.
HOW YOU’LL MAKE AN IMPACT
• Basic to moderate skill level troubleshooting of IT hardware within the site
• Basic to moderate skill level troubleshooting of software used within the site
• Compliance to all required security, patching and antivirus updates
• Adherence to documented processes & procedures
• After hours support will be needed to support outages, changes, and project work
• Physical movement of devices is required
• Escort of vendors & facilities contractors entering IT-only areas
WHAT YOU’LL ACTUALLY DO
• Must be able to troubleshoot basic to moderately complex IT issues with PCs, laptops, monitors, keyboards, mice, phones, printers
• Must be able to provide hands and feet support for other service lines and provide technical information back to network, server and voice teams (such as ping, tracert, cable tracing, device status)
• Must be able to image PCs using SCCM tool
• Must be able to troubleshoot basic to moderately complex software issues within the site
• Must have an understanding of how to use and troubleshoot Office 365, ServiceNow, SCCM, Active Directory, Windows 10
• Must ensure all PCs and laptops remain compliant with security, patch and antivirus updates
• Must respond to and complete IT help ticket in a timely manner and escalate more complex issues to Sr Associate, Tech Lead or Supervisor
• Must be able to follow documented processes and procedures, but make suggestions for improvement if better ideas come to mind
• Must complete site health checks as required
• Must keep the EUS SharePoint site & other documentation updated
• After hours/weekend/holiday support will be required for on call rotation, change request support and project request support
• Physical movement of PCs, monitors, phones will be required, as will receiving and racking network, server and voice devices
• Must occasionally escort vendors or facilities into IT-only rooms
• Complies with established policies and standards to ensure that access to company information and system resources, in any medium or format, is limited to authorized personnel.
QUALIFICATIONS
WHAT’LL SET YOU UP FOR SUCCESS
• Associate’s Degree or equivalent experience/Certifications within area related to job function
• 2-3 years of related experience
• Must possess excellent customer service skills
• Must possess good communication skills – speak and write articulately
• Must be professional in the event of an executive or client visit
• Must be able to judge & communicate potential risks or issues as they arise – see something, say something
• Must have a teamwork attitude
• Must partner with other departments to establish a positive work environment
• Must be able to work under pressure and adapt – short deadlines, late requests, new requirements
• Must be able to accept and adapt to rapid change in the IT environment
• Act with ownership, accountability, honesty and urgency
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
Competitive base pay with performance-driven incentives
Comprehensive benefits including medical, dental, vision, and 401(k)
Career development through Alorica Academy's open-access courses
Real opportunities to grow within a global organization
Access to our employee assistance program
A collaborative, inclusive culture where innovation happens
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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