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Desktop Engineer Two Jobs in Arizona (NOW HIRING)

Western Alliance Bank

Staff Engineer II

Phoenix, AZ

Staff Engineer II Location: Block 23 What you'll do: As a Staff Engineer II, you'll provide ... Develop desktop procedures when needed that others follow. * Support and manage cloud environments ...

Western Alliance Bank

Staff Engineer II

Phoenix, AZ

Staff Engineer II Location: Block 23 What you'll do: As a Staff Engineer II, you'll provide ... Develop desktop procedures when needed that others follow. * Support and manage cloud environments ...

City of Mesa

Network IT Engineer II (Police)

Mesa, AZ

$99K - $144K/yr

The IT Engineer II class provides skilled technical services in support of installation ... Desktop and Mobile Services; Service Desk; GIS (Geographic Information System); Network; Security;

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Desktop Engineer Two information

What is a Tier 2 desktop support job description?

A Tier 2 desktop support technician provides advanced technical assistance for hardware, software, and network issues that cannot be resolved by Tier 1 support. They troubleshoot complex problems, perform system upgrades, and may use remote support tools, often requiring knowledge of operating systems, troubleshooting skills, and relevant certifications. The role typically involves working in a help desk environment with a focus on resolving escalated user issues efficiently.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Desktop Engineer Two role typically refers to the probation or trial period that employers may set, often lasting around three months, during which performance is evaluated before confirming permanent employment. During this time, employees are usually expected to demonstrate proficiency with desktop support, troubleshooting, and relevant tools like remote management software. Completing this period successfully can lead to benefits such as job stability and potential salary increases.

What engineer makes 500,000 a year?

While most desktop engineers earn significantly less, highly experienced or specialized professionals in senior or executive roles within IT or technology companies can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or profit sharing. Such compensation typically requires extensive expertise, certifications, and leadership responsibilities.

What is the difference between Desktop Engineer Two vs Desktop Engineer One?

AspectDesktop Engineer TwoDesktop Engineer One
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+ or equivalent
Work EnvironmentCorporate offices, IT support teamsSmall business or entry-level support roles
Employer & Industry UsageIT departments across various industriesEntry-level IT support roles in similar industries
Common Search & ComparisonYesYes

Desktop Engineer Two typically requires more experience and advanced certifications than Desktop Engineer One. They often handle more complex issues, work in larger teams, and support a broader range of hardware and software. Desktop Engineer One is usually an entry-level position focused on basic troubleshooting and support. Understanding these differences helps candidates and employers align expectations and qualifications.

What are good second jobs for engineers?

For a Desktop Engineer Two, good second jobs include freelance IT support, technical consulting, or remote troubleshooting roles that leverage technical skills. These positions often offer flexible hours and can be done outside regular work schedules, making them suitable for engineers seeking additional income or experience in related areas.
What are popular job titles related to Desktop Engineer Two jobs in Arizona? For Desktop Engineer Two jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Desktop Engineer Two jobs in Arizona look for? The top searched job categories for Desktop Engineer Two jobs in Arizona are:
What cities in Arizona are hiring for Desktop Engineer Two jobs? Cities in Arizona with the most Desktop Engineer Two job openings:
Desktop Engineer Two jobs near you
Infographic showing various Desktop Engineer Two job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 95% Full Time, 3% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution.
Engineer II - Unified Communications

Engineer II - Unified Communications

HonorHealth

Phoenix, AZ • On-site

Full-time

Posted 18 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 208 frontline employees who took The Breakroom Quiz

158th of 886 rated healthcare providers

Job description

Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027
Category:
IT Technology and Communications
Shift:
Day
Department:
IT Customer Service
Monday - Friday, 7:00am -4:00pm
Great care starts with great people. (Like you.)
At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The Unified Communications Engineer II will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure. In addition, the Unified Communications Engineer II performs operational tasks, including scheduled maintenance, project work, and installation tasks, while working in partnership with other IT Engineering staff.
ESSENTIAL FUNCTIONS
  • Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.
    Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments. Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments.
    Analyze and record systemic problems and suggests methods of resolution.
    Consult, configure, setup, functional test and verify business requirements are meet.
    Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces
    Monitor and manage capacity of UC resources environments
    Assist in the development of a Unified Communications disaster recovery plan.
    Documents and submits new content to the knowledge base.
    Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.
  • Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.
    Build a positive working relationships with team members, managers & all departments.
    Prioritizes and responds promptly based on severity levels to needs of the customer.
    Proactively or timely recognizes opportunities for service recovery and acts to resolve issues
  • Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.
  • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

EDUCATION
  • Other / Certificate in Information Technology, Computer Science or a related discipline. Required
  • Bachelors in Information Technology, Computer Science or a related discipline. Preferred

EXPERIENCE
  • 3 years in Support of Unified Communications technologies. Required
  • 4 years in Support of Unified Communications technologies. Preferred

LICENSE AND CERTIFICATIONS
  • IP Networking, Voice Networking Upon Hire Required
  • Information Technology Infrastructure Library Foundation Certification - Certification, ITIL Foundation and IP and Voice Communications Certified Technologist. Upon Hire Preferred

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What HonorHealth employees say

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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