... End User Computing devices for office-based staff. The role involves resolving incidents, managing service requests, and ensuring optimal customer service while maintaining IT operations. ...
... End User Computing devices for office-based staff. The role involves resolving incidents, managing service requests, and ensuring optimal customer service while maintaining IT operations. ...
Senior Manager, Information Technology
Scottsdale, AZ · On-site +1
IAT Insurance Group has an immediate opening for Senior Manager, Information Technology from our ... end user computing, disaster recovery, and monitoring * Strong organizational leadership ...
Senior Manager, Information Technology
Scottsdale, AZ · On-site +1
IAT Insurance Group has an immediate opening for Senior Manager, Information Technology from our ... end user computing, disaster recovery, and monitoring * Strong organizational leadership ...
Director of Sales, End User
Tempe, AZ · On-site
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
Quick apply
Director of Sales, End User
Tempe, AZ · On-site
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
IT Support Site Lead
Mesa, AZ · On-site
$84K - $99K/yr
Strong understanding of end-user computing environments, devices, peripherals, business applications, enterprise support tools, and related identity, endpoint management, or cloud productivity ...
IT Support Site Lead
Mesa, AZ · On-site
$84K - $99K/yr
Strong understanding of end-user computing environments, devices, peripherals, business applications, enterprise support tools, and related identity, endpoint management, or cloud productivity ...
IT Support Site Lead
Mesa, AZ · On-site
$84K - $99K/yr
Strong understanding of end-user computing environments, devices, peripherals, business applications, enterprise support tools, and related identity, endpoint management, or cloud productivity ...
Quick apply
IT Support Site Lead
Mesa, AZ · On-site
$84K - $99K/yr
Strong understanding of end-user computing environments, devices, peripherals, business applications, enterprise support tools, and related identity, endpoint management, or cloud productivity ...
Director of Sales, End User
Tempe, AZ · On-site
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
Director of Sales, End User
Tempe, AZ · On-site
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
Undergraduate degree in a related field or equivalent experience. * 5+ years of relevant experience in endpoint management, enterprise mobility, end user computing, or platform engineering roles.
Undergraduate degree in a related field or equivalent experience. * 5+ years of relevant experience in endpoint management, enterprise mobility, end user computing, or platform engineering roles.
Director of Sales, End User
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
Quick apply
Director of Sales, End User
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
IT Support Site Lead
Mesa, AZ · On-site
$84K - $99K/yr
Strong understanding of end-user computing environments, devices, peripherals, business applications, enterprise support tools, and related identity, endpoint management, or cloud productivity ...
IT Support Site Lead
Mesa, AZ · On-site
$84K - $99K/yr
Strong understanding of end-user computing environments, devices, peripherals, business applications, enterprise support tools, and related identity, endpoint management, or cloud productivity ...
Account Executive - End User Sales
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
Quick apply
Account Executive - End User Sales
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
Director of Sales, End User
Tempe, AZ · On-site
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
Director of Sales, End User
Tempe, AZ · On-site
$130K - $160K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers ... Job Summary The Director of Sales, End User, will be responsible for managing the sales ...
Account Executive - End User Sales
Tempe, AZ · On-site
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
Account Executive - End User Sales
Tempe, AZ · On-site
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
Account Executive - End User Sales
Tempe, AZ · On-site
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
Account Executive - End User Sales
Tempe, AZ · On-site
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
Account Executive - End User Sales
Tempe, AZ · On-site
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
Quick apply
Account Executive - End User Sales
Tempe, AZ · On-site
$60K - $80K/yr
Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing ...
This role partners closely with Microsoft, Infrastructure, Security, IAM, and End User Computing ... Prior experience managing Workday is not required; however, candidates should have demonstrated ...
This role partners closely with Microsoft, Infrastructure, Security, IAM, and End User Computing ... Prior experience managing Workday is not required; however, candidates should have demonstrated ...
This role partners closely with Microsoft, Infrastructure, Security, IAM, and End User Computing ... Prior experience managing Workday is not required; however, candidates should have demonstrated ...
This role partners closely with Microsoft, Infrastructure, Security, IAM, and End User Computing ... Prior experience managing Workday is not required; however, candidates should have demonstrated ...
This role partners closely with Microsoft, Infrastructure, Security, IAM, and End User Computing ... Prior experience managing Workday is not required; however, candidates should have demonstrated ...
This role partners closely with Microsoft, Infrastructure, Security, IAM, and End User Computing ... Prior experience managing Workday is not required; however, candidates should have demonstrated ...
Managed services and outsourcing * Cybersecurity ... End-user computing and hardware * Enterprise applications and platforms * Drive optimization ...
Managed services and outsourcing * Cybersecurity ... End-user computing and hardware * Enterprise applications and platforms * Drive optimization ...
Managed services and outsourcing * Cybersecurity ... End-user computing and hardware * Enterprise applications and platforms * Drive optimization ...
Managed services and outsourcing * Cybersecurity ... End-user computing and hardware * Enterprise applications and platforms * Drive optimization ...
... and end-user computing teams to ensure designs align with security standards and operational requirements (firewall rules, QoS, identity, logging/monitoring, compliance). * Manage and optimize ...
... and end-user computing teams to ensure designs align with security standards and operational requirements (firewall rules, QoS, identity, logging/monitoring, compliance). * Manage and optimize ...
Manager End User Computing information
What are the key skills and qualifications needed to thrive as a manager end user computing?
To thrive as a Manager End User Computing, you need strong expertise in IT infrastructure, end-user support, and device management, usually supported by a degree in computer science or a related field. Familiarity with platforms like Microsoft Endpoint Manager, Active Directory, and certifications such as ITIL or CompTIA are commonly required. Leadership, problem-solving, and effective communication are essential soft skills for managing teams and collaborating with stakeholders. These competencies are crucial for ensuring smooth IT operations, driving user satisfaction, and supporting organizational productivity.
What are some common challenges faced by a manager end user computing, and how can they be addressed?
Managers of End User Computing often face challenges such as supporting a diverse range of devices and operating systems, ensuring security compliance, and balancing user needs with organizational policies. Staying up to date with rapidly evolving technologies and managing remote or hybrid work environments can also be complex. Addressing these challenges requires strong communication with IT and end users, implementing standardized solutions where possible, and investing in ongoing training for both the team and end users. Proactive collaboration with security and infrastructure teams is essential to maintain smooth operations and compliance.
What is a manager end user computing?
A Manager of End User Computing oversees the technology and support services that enable employees to effectively use computers, software, and mobile devices within an organization. This role involves managing teams responsible for desktop support, device management, software deployment, and ensuring end users have the tools needed for productivity. They also develop strategies for device lifecycle management, security, and user experience improvements. The manager collaborates with IT and business leaders to align end user computing solutions with organizational goals.
What is the difference between Manager End User Computing vs Desktop Support Manager?
| Aspect | Manager End User Computing | Desktop Support Manager |
|---|---|---|
| Primary Focus | Oversees end user computing strategies, device management, and software deployment | Manages desktop support teams, troubleshooting, and user issue resolution |
| Certifications | ITIL, CompTIA, Microsoft certifications | ITIL, HDI, Microsoft certifications |
| Work Environment | Strategic planning, vendor management, infrastructure oversight | Help desk operations, user support, technical troubleshooting |
| Industry Usage | IT departments across various industries | IT support teams in corporate environments |
The Manager End User Computing role focuses on strategic management of end user devices and software, ensuring seamless user experiences. In contrast, the Desktop Support Manager handles day-to-day technical support and troubleshooting for end users. Both roles require similar certifications and work environments but differ in scope and responsibilities.
What are popular job titles related to Manager End User Computing jobs in Arizona? For Manager End User Computing jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Manager End User Computing jobs in Arizona look for? The top searched job categories for Manager End User Computing jobs in Arizona are:
What cities in Arizona are hiring for Manager End User Computing jobs? Cities in Arizona with the most Manager End User Computing job openings:
Full-time
Re-posted 17 days ago
Job description
Job Summary:
Sky Systems, Inc. is seeking an IT Desktop Support Engineer to provide high quality technical support for all End User Computing devices for office-based staff. The role involves resolving incidents, managing service requests, and ensuring optimal customer service while maintaining IT operations.
Responsibilities:
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA.
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC.
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10.
• MTR Video conference support for meeting room and events.
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Responsible for successful deployment and upgrades of laptops & workstations.
• Ability to work independently and in a team environment.
Qualifications:
Required:
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management
• Basic AV support for conference room & internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10
• MTR Video conference support for meeting room and events
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment
• Ability to communicate well with internal and external contacts
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe
• Responsible for successful deployment and upgrades of laptops & workstations
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Sky Systems, Inc. is seeking an IT Desktop Support Engineer to provide high quality technical support for all End User Computing devices for office-based staff. The role involves resolving incidents, managing service requests, and ensuring optimal customer service while maintaining IT operations.
Responsibilities:
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA.
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC.
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10.
• MTR Video conference support for meeting room and events.
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Responsible for successful deployment and upgrades of laptops & workstations.
• Ability to work independently and in a team environment.
Qualifications:
Required:
• Basic experience in IT industry
• Good client management & communication skills
• Good Understanding of ITIL concept & Service Now
• Computer OS/Peripherals troubleshooting. Asset/Inventory Management
• Ensure tickets are updated on time and adhere to required SLA
• Handling different PC operating systems (Windows 7, 10)
• Handling end users' incidents and IMAC requests using Service NOW ticketing tool
• Performing Hardware/Software installation (understanding of deployment tools like SCCM)
• End-user support – Break fix & Service Requests
• Desktop/ Laptop/Network Printers Management
• Basic AV support for conference room & internal events using MTR (Microsoft Teams Room)
• Image Deployment using SCCM & Auto Pilot
• VDI technologies Citrix Xendesktop, Azure cloud PC
• Laptop AV/endpoint security Management for Mcafee, Cortex XDR
• User Data Management (OneDrive, Office 365)
• Refresh of old asset from windows 7 to windows 10
• MTR Video conference support for meeting room and events
• Vendor coordination for hardware/spare replacement
• Incident Management, service Request management, asset Management
• Support Queue Management to avoid and SLA misses
• Ability to work independently and in a team environment
• Ability to communicate well with internal and external contacts
• Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams
• Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database
• Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe
• Responsible for successful deployment and upgrades of laptops & workstations
Company:
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Sky Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Raleigh, NC, US
Year founded
2011