Employee Assistance Program Manager Jobs in Virginia

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services – focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company’s core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

About the Role

We’re looking for a Senior Program Manager to lead task order administration, oversight, and delivery for a fast-paced, mission-driven IT and data services environment. You will provide day-to-day program leadership across multiple workstreams, ensure strong fiscal and operational controls, and drive transparency through dashboards, reporting, and performance metrics.

This role also supports coordination with independent verification & validation (IV&V) activities—ensuring the right artifacts, environments, and schedules are in place and that findings are addressed in partnership with stakeholders.

Location: Remote (with occasional onsite support as required)

Key Responsibilities:

Program Leadership

• Provide efficient, outcome-driven task order administration and oversight using multidisciplinary program management, fiscal oversight, and technical leadership.
• Provide comprehensive program management, staffing, and coordination to support low-risk, high-quality execution aligned to contractual requirements and defined roles.
• Establish and maintain a task order-level view of progress, risks, dependencies, and resource utilization across teams and task areas.

Governance, Service Management, and Compliance

• Apply ITIL-based service management and industry best practices across end-to-end services, integrating Risk Management Framework (RMF) practices and other relevant federal standards throughout the service lifecycle.

Analytics, Dashboards, and Performance Insight

• Apply advanced analytics and visualization to support better decision-making, operational insight, and program outcomes.
• Support program management, portfolio management, operational oversight, FinOps, and performance reporting.
• Treat analytics and visualization capabilities as “products” (not one-time reports), with ongoing iteration, usability standards, clear ownership, and lifecycle management.

IV&V Coordination and Readiness

• Provide the IV&V provider timely access to documentation, environments (including test and pre-production), test data, repositories (where authorized), CI/CD pipelines, and relevant technical/design artifacts, as directed.
• Integrate IV&V activities into release and deployment plans (planning, scheduling, and participation in IV&V meetings/reviews when requested).
• Address IV&V findings by analyzing root causes, proposing remediation plans, and implementing corrective actions within agreed timeframes.

Required Qualifications

• 15 years of federal IT program management experience AND 10 years of experience leading cross-functional teams.
• Demonstrated experience leading complex programs or task orders with cross-functional delivery teams, operational governance, and stakeholder engagement.
• Experience building/using dashboards and performance reporting to manage program health, risks, dependencies, and resourcing.
• Working knowledge of IT service management practices and ability to operate within risk/compliance-driven environments.

Education

• Master's degree in Business, Information Systems, IT, Program/Project Management, or related field (or equivalent relevant experience).

Certifications

• PMP (PMI) or equivalent program/project management certification
• PgMP (Program Management Professional)
• Agile/Lean delivery certifications (e.g., SAFe, Scrum) are a plus, especially in multi-workstream environments.
• ITIL Foundation (preferred due to ITIL-based service management requirements)

Security Requirements

• U.S. Citizenship required.
• Must be able to obtain/maintain a Public Trust background investigation

Citizant offers a competitive benefits package, including:

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company-paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Additional information

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.