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Empathetic Listener Jobs (NOW HIRING)

Tom Bible Law

Law Firm Intake Specialist

Chattanooga, TN

$15.25 - $20.25/hr

Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an ...

Excitingtravelnow

Customer Care Advisor

Wausau, WI · Remote

Empathetic listener with strong problem-solving skills. Organized, dependable, and client-focused. Enjoys helping people feel supported, valued, and well cared for. Why You'll Love It: Fully remote ...

Neeley Law

Client Intake Specialist

Chandler, AZ · On-site

$21 - $23/hr

Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an ...

Astera Credit Union

Teller - DeWitt Branch

Dewitt, MI · On-site

$14.14/hr

If you enjoy getting to know people and are an effective and empathetic listener, this is the job for you. To be successful in this position, you will need a high school diploma or GED and a college ...

Utulsa

Student Success Coach

Tulsa, OK · On-site

Excellent verbal and written communication skills, effective communicator, and empathetic listener. * Excellent verbal and written communication skills, effective communicator, and empathetic ...

Astera Credit Union

Teller - Jolly Rd. Branch

Lansing, MI · On-site

$14.14/hr

If you enjoy getting to know people and are an effective and empathetic listener, this is the job for you. To be successful in this position, you will need a high school diploma or GED and a college ...

Neeley Law

Client Intake Specialist

Chandler, AZ

$21 - $23/hr

Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an ...

Neeley Law

Client Intake Specialist

Chandler, AZ

$21 - $23/hr

Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an ...

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$10

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How much do empathetic listener jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for empathetic listener in the United States is $31.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $37.74 per hour, depending on experience, location, and employer.

What is an Empathetic Listener job?

An Empathetic Listener is someone who provides a supportive and nonjudgmental space for individuals to express their thoughts and emotions. Their role involves actively listening, showing understanding, and offering encouragement without giving direct advice or judgment. This job is valuable in counseling, customer service, coaching, and peer support roles, where emotional intelligence and patience are essential. Empathetic listeners help people feel heard and validated, fostering trust and connection.

What are the key skills and qualifications needed to thrive in the Empathetic Listener position, and why are they important?

To excel as an Empathetic Listener, you need strong active listening skills, emotional intelligence, and a background in counseling, psychology, or social work is often advantageous. Familiarity with client management systems and adherence to ethical guidelines or certifications, such as Mental Health First Aid, may be required. Exceptional interpersonal communication, patience, and cultural sensitivity are vital soft skills for this position. These attributes are critical for building trust, supporting individuals effectively, and facilitating meaningful conversations in various support environments.

What are some typical challenges faced by an Empathetic Listener, and how are they addressed?

Empathetic Listeners often encounter emotionally charged conversations that require careful handling and strong boundaries to avoid compassion fatigue. Balancing active listening with providing appropriate resources or referrals, while maintaining confidentiality and neutrality, can also be demanding. Many organizations offer regular supervision, peer support, and training to help listeners manage stress and process challenging interactions. Building self-care routines and utilizing available support mechanisms are important for long-term effectiveness and well-being in this role.
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Empathetic Listener jobs near you
Infographic showing various Empathetic Listener job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $66,465 per year, or $32 per hour.

Law Firm Intake Specialist

Tom Bible Law

Chattanooga, TN • On-site

$38K/yr

Full-time

Posted 14 days ago

Job description

Description
Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You'll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients' lives every day. If this sounds like a job you'd love, apply now!
Responsibilities
• Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
• Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly
• Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload
• Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
• Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
Qualifications
• Experience in client intake or customer service roles, ideally within a legal setting.
• Ability to manage multiple tasks efficiently, ensuring smooth office operations.
• Proven track record of maintaining organized and accurate client files.
• Strong communication skills, both written and verbal, to effectively liaise with clients and team members.
• Empathetic listener with the ability to assess client needs and match them with our services.
• Proficiency in using office software, including spreadsheets and email platforms.
• Ability to work collaboratively with marketing and legal teams to enhance client relations and business growth.
• Proficiency with Microsoft Office products, especially Microsoft Excel
• Familiarity with case management and CRM systems a bonus
• Previous customer service or sales experience preferred
• Solid data entry, spreadsheet management, and computer skills
• High school diploma or equivalent needed, while a Bachelor's degree is desired

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