ZipRecruiter

Log In

1

988 Hotline Jobs (NOW HIRING)

Ravenwood Health

Crisis Hotline Specialist

Chardon, OH · On-site

$18/hr

Ravenwood Health is seeking Ravenwood Health is hiring a full time Crisis Hotline Specialists to support the "988" 24/7 Suicide amp; Crisis Lifeline team. If you are pursuing a career in social work ...

next page

Showing results 1-20

All Jobs988 Hotline Jobs

988 Hotline information

See salary details

$33.5K

$69.9K

$119K

How much do 988 hotline jobs pay per year?

As of Aug 6, 2026, the average yearly pay for 988 hotline in the United States is $69,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What do you need to work at a 988 Hotline?

To work at a 988 Hotline, candidates typically need strong communication skills, empathy, and the ability to handle crisis situations. Relevant certifications such as crisis intervention or mental health training are often required, and a background check may be necessary. The role usually involves working in a call center environment, often with flexible or shift schedules.

What does a typical shift look like for someone working on the 988 hotline?

A typical shift on the 988 Hotline involves answering incoming crisis calls, conducting risk assessments, providing emotional support, and connecting callers to appropriate mental health resources. Team members generally work in a closely supervised, supportive environment and often participate in debriefings or consultations with supervisors and colleagues. You may encounter a variety of situations throughout your shift, so adaptability and self-care are important. With experience, there may be opportunities to take on mentorship roles, participate in program development, or move into supervisory positions within the organization.

Do 988 Hotline people get paid?

Yes, staff working at the 988 Hotline are typically paid employees who may work full-time or part-time shifts. Compensation varies depending on the organization and role, and staff often receive training in crisis intervention and mental health support.

What are the key skills and qualifications needed to thrive in the 988 hotline position, and why are they important?

To thrive as a 988 Hotline counselor, you should possess strong crisis intervention skills, active listening abilities, and a background in social work, psychology, or mental health, often supported by relevant education or certification in crisis response. Familiarity with call center software, suicide risk assessment tools, and confidential case management systems is typically necessary. Exceptional emotional resilience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial for successfully supporting individuals in crisis and ensuring the safety and well-being of callers.

What is a 988 hotline?

A 988 Hotline job involves answering calls, texts, and chats from individuals experiencing mental health crises, suicidal thoughts, or emotional distress. Workers provide emotional support, crisis intervention, and resources to help callers stay safe. This role requires strong communication skills, empathy, and sometimes specific training in mental health or counseling. Employees may work in call centers or remotely for crisis helplines affiliated with the 988 Suicide & Crisis Lifeline.

More about 988 Hotline jobs
What cities are hiring for 988 Hotline jobs? Cities with the most 988 Hotline job openings:
What are the most commonly searched types of 988 Hotline jobs? The most popular types of 988 Hotline jobs are:
What states have the most 988 Hotline jobs? States with the most job openings for 988 Hotline jobs include:
What job categories do people searching 988 Hotline jobs look for? The top searched job categories for 988 Hotline jobs are:
988 Hotline jobs near you
Infographic showing various 988 Hotline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 24% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $69,931 per year, or $33.6 per hour.

Crisis Triage/Call Center Support Specialist

The Children's Network of Southwestern Ontario

Fairborn, OH • On-site

$19/hr

Other

Re-posted 3 days ago

Job description

Position Summary:
This position is primarily responsible for assisting individuals who call the crisis hotline and 988 National Suicide Prevention Lifeline (988). This person is responsible for assessing risk to self and others, ensuring caller safety, and linking to care. This person must be able to communicate with professionalism and with the highest regard for customer service.
Key Responsibilities:
  1. Crisis Hotline/988
    1. Answers Crisis Hotline and 988 calls.
    2. Asks each caller required suicide screening questions.
    3. Assesses for risk of harm to self and others, provides listening support, provides information and linking to resources and completes safety plans.
    4. Understands when to dispatch MRT (mobile response team) or emergency intervention.
    5. Provides outreach calls to clients and 988/hotline callers.
    6. Collaborate with community partners to ensure safety and continuity of care.
    7. Demonstrates ability to de-escalate callers.
    8. Consults with supervisor about case interventions when needed.
    9. Receives feedback regarding quality assurance.
    10. Provides feedback to team on enhancing outcomes or efficiencies regarding crisis care.
    11. Completes all required initial and ongoing training recommended by the agency.
    12. Attends monthly crisis group supervision meetings and weekly individual supervision.
  2. Adheres to all organizational and departmental policies, complying with all behavioral and ethical expectations.
  3. Completes all agency-required training, including client rights and grievances, safety training, infection control, etc.
  4. Demonstrates and supports the company core values TCN C.A.R.E.S. "Commitment, Accountability, Respect, Empathy, Service"

Minimum Qualifications:
  • Education: High School Diploma, associate or bachelor's degree preferred
  • Certification: First Aid, CPR and Crisis Training
  • Other: Ability to effectively communicate with clients/callers and the public. Demonstrate data entry skills.

Knowledge, Skills, & Abilities:
Skills:
  • Capacity to perform duties effectively under potential emotional stress and conflict situations.
  • Proficiency in utilizing basic computer skills and office equipment for documentation and communication purposes.
  • Practice of a client-focused approach, demonstrating active listening skills, reading comprehension, critical thinking, and leadership abilities.

Abilities:
  • Ability to communicate effectively in writing and speaking with various populations. Ability to work independently daily. Must be able to maintain strict client confidentiality. Neat and appropriate dress.

Apply