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988 Hotline Jobs (NOW HIRING)

Community Health Alliance

IT Specialist, 988

Hamilton, OH · On-site

$48K - $53K/yr

As the IT Specialist for 988 you will collaborate with the 988 Director and management team to ... Oversee all hotline technology platforms including RingCentral, iCarol, Vibrant Exchange and others.

Ravenwood Health

Crisis Hotline Specialist

Chardon, OH

$18/hr

Ravenwood Health is seeking Ravenwood Health is hiring a full time Crisis Hotline Specialists to support the "988" 24/7 Suicide amp; Crisis Lifeline team. If you are pursuing a career in social work ...

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How much do 988 hotline jobs pay per year?

As of Jul 15, 2026, the average yearly pay for 988 hotline in the United States is $69,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $86,000.00 per year, depending on experience, location, and employer.

How much does Crisis text line pay?

Crisis Text Line volunteers typically do not receive pay, as it is a free, volunteer-based organization. Paid positions related to crisis support or administrative roles may offer hourly wages that vary depending on the role and location, often ranging from minimum wage to higher rates for specialized positions.

What does a typical shift look like for someone working on the 988 Hotline?

A typical shift on the 988 Hotline involves answering incoming crisis calls, conducting risk assessments, providing emotional support, and connecting callers to appropriate mental health resources. Team members generally work in a closely supervised, supportive environment and often participate in debriefings or consultations with supervisors and colleagues. You may encounter a variety of situations throughout your shift, so adaptability and self-care are important. With experience, there may be opportunities to take on mentorship roles, participate in program development, or move into supervisory positions within the organization.

Can anyone work for 988?

Individuals interested in working for the 988 Hotline typically need relevant mental health or crisis intervention training, and some positions may require certifications such as crisis counselor or mental health first aid. Employment eligibility depends on the specific role and organization, but generally, a background in mental health, strong communication skills, and the ability to handle sensitive situations are important. Background checks and training are often part of the hiring process.

Do you need a degree to work for a crisis hotline?

Working as a crisis hotline responder typically does not require a college degree, but relevant skills such as active listening, empathy, and communication are essential. Some positions may prefer or require training or certification in mental health or crisis intervention, which can often be completed on the job or through specialized programs.

How much do 988 workers get paid?

Salaries for 988 hotline workers typically range from $15 to $25 per hour, depending on experience, location, and specific organization. Many positions are entry-level and may include training in crisis intervention and mental health support.

What are the key skills and qualifications needed to thrive in the 988 Hotline position, and why are they important?

To thrive as a 988 Hotline counselor, you should possess strong crisis intervention skills, active listening abilities, and a background in social work, psychology, or mental health, often supported by relevant education or certification in crisis response. Familiarity with call center software, suicide risk assessment tools, and confidential case management systems is typically necessary. Exceptional emotional resilience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial for successfully supporting individuals in crisis and ensuring the safety and well-being of callers.

What is a 988 Hotline job?

A 988 Hotline job involves answering calls, texts, and chats from individuals experiencing mental health crises, suicidal thoughts, or emotional distress. Workers provide emotional support, crisis intervention, and resources to help callers stay safe. This role requires strong communication skills, empathy, and sometimes specific training in mental health or counseling. Employees may work in call centers or remotely for crisis helplines affiliated with the 988 Suicide & Crisis Lifeline.

More about 988 Hotline jobs
What cities are hiring for 988 Hotline jobs? Cities with the most 988 Hotline job openings:
What are the most commonly searched types of 988 Hotline jobs? The most popular types of 988 Hotline jobs are:
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988 Hotline jobs near you
Infographic showing various 988 Hotline job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $69,931 per year, or $33.6 per hour.
IT Specialist, 988

IT Specialist, 988

Community Health Alliance

Hamilton, OH • On-site

Full-time

Posted 23 days ago

Job description

Job Summary:
Community Health Alliance is proud to be part of the 988 Suicide and Crisis Lifeline, providing 24/7 support to individuals in emotional distress. They are seeking an experienced IT Specialist to provide technical support, troubleshoot issues, and maintain the IT infrastructure of the 988 Crisis Hotline, ensuring seamless operations of technology and optimal use of IT resources.
Responsibilities:
• Provides technical assistance and support for inquires and issues related to 988 hotline computer systems, software, hardware and networking.
• Oversee all hotline technology platforms including RingCentral, iCarol, Vibrant Exchange and others.
• Diagnose and resolve technical issues with hotline hardware, software and network connectivity and escalate to vendors as necessary.
• Create accounts for new staff in all relevant systems.
• Assist users in understanding and utilizing IT systems effectively and provide training and guidance on software and hardware usage as needed.
• Support regular maintenance and updates on IT systems including patches, upgrades and configurations to ensure security and functionality.
• Implement data backup and recovery procedures to protect hotline data and ensure program continuity in case of system failure or disasters.
• Maintains accurate documentation of IT systems, configurations, procedures and user guides. Keeps technical documentation up to date.
• Leads IT projects such as system upgrades, installations and migrations.
• Coordinates with external vendors and service providers for the procurement, maintenance and support of IT systems and services.
• Support implementation and enforcement of IT security policies and procedures. Monitors systems for security breaches.
• Researches the latest technology that may benefit the hotline services.
• Share regular updates on IT systems with staff.
Qualifications:
Required:
• Bachelor's degree in information technology, computer science or related field or equivalent
• Minimum of 2 years of experience as an IT specialist or in a similar IT support role
• Proficient with Microsoft 365 applications, including Office Suite, Outlook and Teams
• Ability to pass background checks, drug screen and required training
• Reliable transportation
• Ability to work evenings, overnights and weekends
Company:
Community Health Alliance is a regional agency that bridges comprehensive health and social service providers (Sojourner Recovery Services and Transitional Living - TLC) to strengthen and empower the individuals, families, and the communities they serve. Founded in , the company is headquartered in Fairfield, Ohio, US, , with a team of 201-500 employees. The company is currently Growth Stage.

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