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988 Hotline information

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$33.5K

$69.9K

$119K

How much do 988 hotline jobs pay per year?

As of Sep 2, 2026, the average yearly pay for 988 hotline in the United States is $69,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What is a 988 hotline?

A 988 Hotline job involves answering calls, texts, and chats from individuals experiencing mental health crises, suicidal thoughts, or emotional distress. Workers provide emotional support, crisis intervention, and resources to help callers stay safe. This role requires strong communication skills, empathy, and sometimes specific training in mental health or counseling. Employees may work in call centers or remotely for crisis helplines affiliated with the 988 Suicide & Crisis Lifeline.

What does a typical shift look like for someone working on the 988 hotline?

A typical shift on the 988 Hotline involves answering incoming crisis calls, conducting risk assessments, providing emotional support, and connecting callers to appropriate mental health resources. Team members generally work in a closely supervised, supportive environment and often participate in debriefings or consultations with supervisors and colleagues. You may encounter a variety of situations throughout your shift, so adaptability and self-care are important. With experience, there may be opportunities to take on mentorship roles, participate in program development, or move into supervisory positions within the organization.

What are the key skills and qualifications needed to thrive in the 988 hotline position, and why are they important?

To thrive as a 988 Hotline counselor, you should possess strong crisis intervention skills, active listening abilities, and a background in social work, psychology, or mental health, often supported by relevant education or certification in crisis response. Familiarity with call center software, suicide risk assessment tools, and confidential case management systems is typically necessary. Exceptional emotional resilience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial for successfully supporting individuals in crisis and ensuring the safety and well-being of callers.

Do 988 Hotline people get paid?

Yes, staff working at the 988 Hotline are typically paid employees who may work full-time or part-time shifts. Compensation varies depending on the organization and role, and many positions require training in crisis intervention and mental health support.

What do you need to work at a 988 Hotline?

To work at a 988 Hotline, candidates typically need strong communication skills, empathy, and the ability to handle crisis situations. Relevant experience in mental health, counseling, or social services is often preferred, along with training in crisis intervention and active listening. A background check and sometimes certification in mental health or crisis response are also required.
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988 Hotline jobs near you
Infographic showing various 988 Hotline job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 67% Full Time, 30% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,931 per year, or $33.6 per hour.

LPS Supervisor - Mobile Crisis Outreach Team Altadena

Hathaway-Sycamores CFS

Altadena, CA • On-site

$81K - $85K/yr

Full-time

Re-posted 27 days ago

Job description

JOB SUMMARY: Sycamores is partnering with the 988 mental health crisis hotline to provide support to people experiencing a mental health crisis. The 988 hotline will provide initial phone support to all callers and triage calls to the Sycamores Mobile Crisis Outreach teams for in person support. The Mobile Crisis Outreach Team will respond out to the community to provide timely support including crisis stabilization, safety planning, assessment for danger to self/ others, and gravely disabled write 51/50 holds as needed and provide follow up support. The LPS Supervisor will provide support and supervision to the Mobile Crisis Outreach Team and be an integral part of the Sycamores larger Mobile Crisis Outreach Team (MCOT). Close partnership with the 988-call center, Los Angeles County Department of Mental Health, police, sheriff, psychiatric hospitals, and ambulance transport companies will be important in this role.
This is a direct service leadership position designed to provide hands-on coaching direction and guidance to supervisees within the program. In this role, the LPS Supervisor is responsible for working directly with staff in the implementation of best practices that are consistent with policies and the agency's treatment philosophy. The LPS Supervisor provides administrative supervision to members of the Mobile Crisis Outreach Team. The LPS Supervisor will be available for consultation during and following crisis calls as well as to fill in when back up is needed in the field. The LPS Supervisor will supervise, lead identified crisis staff, be on-call, and represent the MCOT program to external stakeholders and community resources. Knowledge/Skills/Abilities Supervisory and teaching or training skills
Starting Pay Range:
$81,120 - $85,280 per year for Full-Time employment (starting pay will be based on previous work experience and educational background.)
Shift Schedule: Sunday 1pm to 11pm, Monday - Wednesday 2pm to 12am
JOB QUALIFICATIONS
  • Must be Licensed Psychiatric Technician in the State of California.
  • 3 years of management experience preferred.
  • Must be LPS certified or LPS eligible.
  • 2 years post licensure with related supervisory experience and advanced LPS knowledge of best practices.
  • Excellent consumer de-escalation skills.
  • Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills.
  • Must have the ability to manage and work through conflict in a calm manner.
  • Ability to be an effective listener.
  • Maintains all required licenses and certifications.
  • As this position requires the driving of company vehicles for crisis intervention, including the provision of urgent or emergency services, driving is an essential function of this position. Candidate qualifications therefore include:
    • Valid California driver's license.
    • Acceptable driving record as determined Agency policy.
    • Proof of auto insurance meeting minimum coverage requirements.

PHYSICAL DEMANDS
    • The ability to physically manage and/or de-escalate consumers/residents.
    • Frequently driving to various work site locations.
    • Frequent/continuous sitting with occasional, intermittent standing/walking.
    • Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
    • Occasional/intermittent reaching at or above shoulder level.
    • Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
    • Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
    • Continuous use of near vision, hearing, and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
    • Requires physical presence in the office during standard business hours.
    • Ability to operate a motor vehicle.

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug, and health screen.
Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.

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