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$33.5K

$69.9K

$119K

How much do 988 hotline jobs pay per year?

As of Aug 7, 2026, the average yearly pay for 988 hotline in the United States is $69,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What do you need to work at a 988 Hotline?

To work at a 988 Hotline, candidates typically need strong communication skills, empathy, and the ability to handle crisis situations. Relevant certifications such as crisis intervention or mental health training are often required, and a background check may be necessary. The role usually involves working in a call center environment, often with flexible or shift schedules.

What does a typical shift look like for someone working on the 988 hotline?

A typical shift on the 988 Hotline involves answering incoming crisis calls, conducting risk assessments, providing emotional support, and connecting callers to appropriate mental health resources. Team members generally work in a closely supervised, supportive environment and often participate in debriefings or consultations with supervisors and colleagues. You may encounter a variety of situations throughout your shift, so adaptability and self-care are important. With experience, there may be opportunities to take on mentorship roles, participate in program development, or move into supervisory positions within the organization.

Do 988 Hotline people get paid?

Yes, staff working at the 988 Hotline are typically paid employees who may work full-time or part-time shifts. Compensation varies depending on the organization and role, and staff often receive training in crisis intervention and mental health support.

What are the key skills and qualifications needed to thrive in the 988 hotline position, and why are they important?

To thrive as a 988 Hotline counselor, you should possess strong crisis intervention skills, active listening abilities, and a background in social work, psychology, or mental health, often supported by relevant education or certification in crisis response. Familiarity with call center software, suicide risk assessment tools, and confidential case management systems is typically necessary. Exceptional emotional resilience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial for successfully supporting individuals in crisis and ensuring the safety and well-being of callers.

What is a 988 hotline?

A 988 Hotline job involves answering calls, texts, and chats from individuals experiencing mental health crises, suicidal thoughts, or emotional distress. Workers provide emotional support, crisis intervention, and resources to help callers stay safe. This role requires strong communication skills, empathy, and sometimes specific training in mental health or counseling. Employees may work in call centers or remotely for crisis helplines affiliated with the 988 Suicide & Crisis Lifeline.

More about 988 Hotline jobs
What cities are hiring for 988 Hotline jobs? Cities with the most 988 Hotline job openings:
What are the most commonly searched types of 988 Hotline jobs? The most popular types of 988 Hotline jobs are:
What states have the most 988 Hotline jobs? States with the most job openings for 988 Hotline jobs include:
What job categories do people searching 988 Hotline jobs look for? The top searched job categories for 988 Hotline jobs are:
988 Hotline jobs near you
Infographic showing various 988 Hotline job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 24% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $69,931 per year, or $33.6 per hour.

License Eligible Clinician - Mobile Crisis Outreach Team South Los Angeles

hscfs

Los Angeles, CA

$81K - $85K/yr

Full-time

Re-posted 3 days ago

Job description

JOB SUMMARY: Sycamores is partnering with the 988 mental health crisis hotline to provide support to people experiencing a mental health crisis.  The 988 hotline will provide initial phone support to all callers and triage calls to the Sycamores Mobile Crisis Outreach Teams for in-person support.  The Mobile Crisis Outreach Team responds 24/7, 365 days a year, broken down by flexible shifts.  The Mobile Crisis Outreach License Elligible Clinician will respond, in person, to provide timely support including crisis stabilization, safety planning, assessment for danger to self/ others, and gravely disabled . Write 51/50 holds as needed and provide follow up support.  Utilizing the Mobile Crisis Outreach Team van to respond to calls, this role co-responds with a MCOT Peer Support Specialist and is an integral part of the Sycamores larger Mobile Crisis Outreach Team (MCOT) including close partnership with the 988 call center, police, sheriff, psychiatric hospitals and ambulance transport companies. 

The Mobile Crisis Outreach Department evaluates the individual experiencing a “mental health crisis” out in the field and takes measures to ensure the individuals safety (i.e., Evaluates if the individual requires involuntary hospitalization to ensure their safety). The MCOT License Elligible Clinician takes the lead on care coordination and works collaboratively with the MCOT Peer Support Specialist to coordinate care i.e.,  locate hospitals, ambulances, housing, etc.…). The MCOT team responds to an individuals need for in person evaluation for safety within specified geographical area (i.e., Antelope Valley, South Los Angeles or San Fernando Valley or San Gabriel Valley).

 

  

Starting Pay Range:

$81,632 - $85,432 per year for Full-Time employment (starting pay will be based on previous work experience and educational background.)

Shift Schedule:   Wednesday - Saturday | 4 PM - 2 AM

JOB QUALIFICATIONS 

 

  • Masters’ Degree in related field required.
  • License eligible in the State of California as LCSW, LMFT, LPCC or Psy. D/Ph.D required.
  • Must maintain relevant licensure as a condition of employment.
  • Attend and satisfactorily complete all training required by the Agency, federal, state and/or local regulations.
  • DMH experience preferred.
  • Maintains all required licenses and certifications.

  • As this position requires the driving of company vehicles for crisis intervention, including the provision of urgent or emergency services, driving is an essential function of this position.  Candidate qualifications therefore include:

    • Valid California driver’s license.
    • Acceptable driving record as determined Agency policy.
    • Proof of auto insurance meeting minimum coverage requirements. 

  

Physical Demands

  • The ability to physically manage and/or de-escalate consumers/residents.
  • Frequent driving to various work site locations.
  • Frequent/continuous intermittent standing/walking, occasional/intermittent sitting.
  • Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, squeezing, griping and forward reaching between waist and chest level.
  • Reaching at or above shoulder level may be necessary.
  • Bending, squatting, kneeling, pushing/pulling, twisting and climbing.
  • Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
  • Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with consumers and co-workers and performing job duties.
  • Requires physical presence in the office during shift when not in the field.  
  • Ability to practice physical intervention for safety of consumers according to training and policy.
  • Ability to operate a motor vehicle.
  • Frequent driving in the community with consumers.
  • Filling up gas tank of agency van, as needed.

 

 

All candidates who are presented with a conditional offer of employment must satisfy a pre-employment background check, drug and health screen.


Sycamores is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Further, Sycamores is a Fair Chance employer and complies with California Government Code Section 12952, Employment Discrimination: Conviction History.

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