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Emergency Call Dispatcher Jobs (NOW HIRING)

Erickson Senior Living

Dispatcher

Houston, TX · On-site

$17/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Erickson

Dispatcher

Houston, TX

$17/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

WVU Medicine

EMS Dispatcher

Morgantown, WV · On-site

EXPERIENCE: 1. Two years of experience as a call dispatcher. 2. Current West Virginia Emergency Medical Technician (EMT) Basic Certification. CORE DUTIES AND RESPONSIBILITIES: The statements ...

Erickson Senior Living

Dispatcher

Highlands Ranch, CO · On-site

$20 - $22/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Erickson

Dispatcher

Fairfax, VA

$19.25/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Erickson Senior Living

Dispatcher - Full-Time

Naples, FL · On-site

$16.11/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Erickson Senior Living

Dispatcher

Fairfax, VA · On-site

$19.25/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Erickson

Dispatcher - Full-Time

Naples, FL · On-site

$16.11/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

Erickson

Dispatcher

Highlands Ranch, CO · On-site

$20 - $22/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

WVU Medicine

EMS Dispatcher, Nights

Morgantown, WV · On-site

EXPERIENCE: 1. Two years of experience as a call dispatcher. 2. Current West Virginia Emergency Medical Technician (EMT) Basic Certification. CORE DUTIES AND RESPONSIBILITIES: The statements ...

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Emergency Call Dispatcher information

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$26.5K

$48.1K

$67.5K

How much do emergency call dispatcher jobs pay per year?

As of Sep 2, 2026, the average yearly pay for emergency call dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is an emergency call dispatcher?

Emergency Call Dispatchers, also known as 911 operators or public safety dispatchers, are professionals who answer emergency and non-emergency calls to coordinate and dispatch appropriate emergency services such as police, fire, or medical assistance. They gather critical information from callers, provide instructions, and relay details to first responders to ensure quick and accurate responses. Dispatchers must remain calm under pressure, communicate clearly, and use specialized technology to monitor and document incidents. Their role is vital in ensuring public safety and effective emergency response.

What skills and qualifications are needed to thrive as an emergency call dispatcher?

Emergency Call Dispatchers need strong communication, multitasking, and decision-making abilities, generally supported by a high school diploma and on-the-job training or certification. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency response protocols is crucial. Exceptional stress management, active listening, and empathy help dispatchers remain calm and effective during high-pressure situations. These competencies are vital to efficiently coordinate emergency responses and ensure public safety.

What are common challenges emergency call dispatchers face during their shifts?

Emergency Call Dispatchers often encounter high-pressure situations where they must remain calm and focused while gathering critical information quickly from distressed callers. Balancing multiple incoming calls, prioritizing emergencies, and coordinating with police, fire, and medical teams can be demanding. Additionally, dispatchers may experience emotional stress from handling traumatic incidents, so strong coping skills and support from colleagues are essential. Teamwork and ongoing training help dispatchers manage these challenges and maintain effective communication throughout their shifts.

What is the difference between Emergency Call Dispatcher vs 911 Operator?

AspectEmergency Call Dispatcher911 Operator
CredentialsCPR certification, communication skillsCPR certification, communication skills
Work EnvironmentEmergency call centers, dispatch roomsEmergency call centers, dispatch rooms
Employer & IndustryPublic safety agencies, police, fire, EMSPublic safety agencies, police, fire, EMS
Search & Comparison IntentEmergency Call Dispatcher vs 911 OperatorEmergency Call Dispatcher vs 911 Operator

Emergency Call Dispatchers and 911 Operators often perform similar roles in handling emergency calls and dispatching services. Both require communication skills, certifications like CPR, and work in emergency call centers for public safety agencies. The terms are frequently used interchangeably, but some regions may distinguish them based on specific duties or organizational structure. Overall, they are integral to emergency response systems and share most credentials and work environments.

How much do emergency call dispatchers earn?

Emergency call dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on location and experience. Salaries can increase with additional certifications, specialized training, and working in high-demand areas or during night shifts.

How to become an emergency call dispatcher?

To become an emergency call dispatcher, candidates typically need a high school diploma or equivalent, complete specialized training provided by the employer, and often obtain certification such as Emergency Medical Dispatcher (EMD) or Public Safety Telecommunicator certification. Strong communication skills, the ability to remain calm under pressure, and familiarity with dispatch software are also important requirements.

Is it hard to be hired as an emergency call dispatcher?

Becoming an emergency call dispatcher typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often involves background checks, training programs, and sometimes certification, making the process competitive but manageable for qualified candidates.
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Cities with the most Emergency Call Dispatcher job openings:

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What states have the most Emergency Call Dispatcher jobs?

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The top searched job categories for Emergency Call Dispatcher jobs are:

Emergency Call Dispatcher jobs near you
Infographic showing various Emergency Call Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Dispatcher

Erickson Senior Living

Houston, TX • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

Location:
Eagle's Trace by Erickson Senior Living
Our Security and Emergency Services department is currently seeking an experienced Emergency Dispatcher to manage multiple Security & EMS systems from a central location. You will dispatch both emergency and routine calls for service, while also building a rapport with residents and visitors by providing personalized customer service and hospitality. Make a difference in people's lives and become part of a team that makes safety a top priority.
Compensation: Commensurate with experience, starting at $17 / hr
Schedule: 7am - 7pm
What we offer
  • A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
  • Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
  • PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
  • 401k for all team members 18 and over with a company 3% match
  • Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
  • 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
  • Growth Opportunities - grow with the company as we open new communities and expand on our existing ones!

How you will make an impact
  • Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
  • Monitor the Emergency Call System for independent living
  • Track the status of residents involved in emergency situations
  • Monitor Fire Alarm System
  • Dispatch ambulance, private ambulances, or 911 as needed

What you will need
  • Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
  • Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
  • Effective communication skills with residents, visitors, and staff at all levels

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
Eagle's Trace is a beautiful 70-acre continuing care retirement community in West Houston, Texas. We're part of a growing national network of communities managed by Erickson Senior Living, one of the country's largest and most respected providers of senior living and health care. Eagle's Trace helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you'll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

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