ZipRecruiter

Log In

1

Emergency Call Dispatcher Jobs (NOW HIRING)

Erickson

Emergency Services Dispatcher

Ashburn, VA

$20 - $24/hr

Monitor the Emergency Call System for independent living * Track the status of residents involved in emergency situations * Monitor Fire Alarm System * Dispatch ambulance, private ambulances, or 911 ...

next page

Showing results 1-20

All JobsGovernment JobsEmergency Services Jobs911 Operator JobsEmergency Call Dispatcher Jobs

Emergency Call Dispatcher information

See salary details

$26.5K

$48.1K

$67.5K

How much do emergency call dispatcher jobs pay per year?

As of Sep 2, 2026, the average yearly pay for emergency call dispatcher in the United States is $48,097.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $54,000.00 per year, depending on experience, location, and employer.

What is an emergency call dispatcher?

Emergency Call Dispatchers, also known as 911 operators or public safety dispatchers, are professionals who answer emergency and non-emergency calls to coordinate and dispatch appropriate emergency services such as police, fire, or medical assistance. They gather critical information from callers, provide instructions, and relay details to first responders to ensure quick and accurate responses. Dispatchers must remain calm under pressure, communicate clearly, and use specialized technology to monitor and document incidents. Their role is vital in ensuring public safety and effective emergency response.

What skills and qualifications are needed to thrive as an emergency call dispatcher?

Emergency Call Dispatchers need strong communication, multitasking, and decision-making abilities, generally supported by a high school diploma and on-the-job training or certification. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency response protocols is crucial. Exceptional stress management, active listening, and empathy help dispatchers remain calm and effective during high-pressure situations. These competencies are vital to efficiently coordinate emergency responses and ensure public safety.

What are common challenges emergency call dispatchers face during their shifts?

Emergency Call Dispatchers often encounter high-pressure situations where they must remain calm and focused while gathering critical information quickly from distressed callers. Balancing multiple incoming calls, prioritizing emergencies, and coordinating with police, fire, and medical teams can be demanding. Additionally, dispatchers may experience emotional stress from handling traumatic incidents, so strong coping skills and support from colleagues are essential. Teamwork and ongoing training help dispatchers manage these challenges and maintain effective communication throughout their shifts.

What is the difference between Emergency Call Dispatcher vs 911 Operator?

AspectEmergency Call Dispatcher911 Operator
CredentialsCPR certification, communication skillsCPR certification, communication skills
Work EnvironmentEmergency call centers, dispatch roomsEmergency call centers, dispatch rooms
Employer & IndustryPublic safety agencies, police, fire, EMSPublic safety agencies, police, fire, EMS
Search & Comparison IntentEmergency Call Dispatcher vs 911 OperatorEmergency Call Dispatcher vs 911 Operator

Emergency Call Dispatchers and 911 Operators often perform similar roles in handling emergency calls and dispatching services. Both require communication skills, certifications like CPR, and work in emergency call centers for public safety agencies. The terms are frequently used interchangeably, but some regions may distinguish them based on specific duties or organizational structure. Overall, they are integral to emergency response systems and share most credentials and work environments.

How much do emergency call dispatchers earn?

Emergency call dispatchers typically earn a median annual salary of around $40,000 to $50,000, depending on location and experience. Salaries can increase with additional certifications, specialized training, and working in high-demand areas or during night shifts.

How to become an emergency call dispatcher?

To become an emergency call dispatcher, candidates typically need a high school diploma or equivalent, complete specialized training provided by the employer, and often obtain certification such as Emergency Medical Dispatcher (EMD) or Public Safety Telecommunicator certification. Strong communication skills, the ability to remain calm under pressure, and familiarity with dispatch software are also important requirements.

Is it hard to be hired as an emergency call dispatcher?

Becoming an emergency call dispatcher typically requires a high school diploma or equivalent, strong communication skills, and the ability to handle stressful situations. The hiring process often involves background checks, training programs, and sometimes certification, making the process competitive but manageable for qualified candidates.
More about Emergency Call Dispatcher jobs

What cities are hiring for Emergency Call Dispatcher jobs?

Cities with the most Emergency Call Dispatcher job openings:

What are the most commonly searched types of Emergency Call Dispatcher jobs?

The most popular types of Emergency Call Dispatcher jobs are:

What states have the most Emergency Call Dispatcher jobs?

States with the most job openings for Emergency Call Dispatcher jobs include:

What job categories do people searching Emergency Call Dispatcher jobs look for?

The top searched job categories for Emergency Call Dispatcher jobs are:

Emergency Call Dispatcher jobs near you
Infographic showing various Emergency Call Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,097 per year, or $23.1 per hour.

Emergency Call Center Analyst/Dispatcher

National Computing Group

Herndon, VA • On-site

$23 - $28/hr

Other

Posted 2 days ago

New

Job description

Job Title: Emergency Call Center Analyst/Dispatcher - 01-5429


Operations Analyst I


Must be Local. On-site, no remote - Rotating shifts


Rotating Shift Work / 8 week schedule - Weekend and Holidays availability as this is a 24X7 emergency call center


Overtime is required for this position. Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate.


High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts..


Top must have skill sets

1) multi-tasking (handling changing priorities constantly)

2) computer based skills (all Windows applications, typing, etc.)

3) good customer service skills (talking to customers)

4) data analysis (review multiple information sources to determine appropriate action)

**Problem resolution & analytical thinking


Nice to have skill sets

o Dispatch skills (call centers, 911 operations centers, utilities, etc.)


Soft skill requirements

o Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.


Education

o High School Graduate / GED


Any 911 dispatch centers, Utility Dispatch, call center customer service is helpful.


Location = Herndon, VA

Rate = $23-$28/hr

Length = 1+ Years W2 Contract - Possible long term/extension for the right candidate

Apply