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Edi Customer Service Representative Jobs (NOW HIRING)

Jr286 Careers

Customer Service Representative

Torrance, CA · On-site

$16.75 - $22.75/hr

Learn and support EDI customer processes. * Assist with customer order holds, returns, and credit requests. * Monitor order status and escalate issues when needed. * Partner with CSR II and Senior CS ...

Bird Staffing

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Customer Service Representative - Automotive Warehouse

Covington, GA · On-site

$20/hr

The Customer Service Coordinator serves as the primary point of contact for OEM customers, ensuring ... Manage customer orders, schedules, forecasts, and EDI transactions. * Coordinate with internal ...

Catalyst Career Group

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Customer Service Representative

Oak Brook, IL · On-site

$18 - $21/hr

... Customer Service Representative. In this role, you'll be the first point of contact for our ... Process and manage customer orders and quotations across multiple channels, including EDI, customer ...

TCP Analytical

Customer Service Representative

Zelienople, PA · On-site

$14.75 - $20/hr

The Customer Service Representative serves as the main point of contact for customers, managing the ... Efficiently process customer orders (phone, email, and EDI) using ERP systems, web tools, and EDI ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which ... Support customers with their administrative and technical questions (EDI/Capture/MyDuPont), which ...

New

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which ... Support customers with their administrative and technical questions (EDI/Capture/MyDuPont), which ...

New

Sunrise Systems

Customer Service Representative

Brea, CA · On-site

$22 - $22.50/hr

Customer Service Representative Reference ID: 26-03091 Location: Brea, CA. Duration: 05 months Job ... Processing customer orders via fax, EDI and phone. * Responsible for the entry of all standing ...

Taylor Farms

Customer Service Rep

Tolleson, AZ · On-site

$45K - $55K/yr

The Customer Service Representative ensures the seamless coverage of customer needs through the ... and outbound EDI Invoices. * Alerts Sales Account Managers about issues based on customer ...

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All JobsEdi Customer Service Representative Jobs

Edi Customer Service Representative information

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How much do edi customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for edi customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an EDI Customer Service Representative?

To thrive as an EDI Customer Service Representative, you need a solid understanding of electronic data interchange (EDI) processes, customer service principles, and strong problem-solving abilities, often supported by a relevant associate’s degree or equivalent experience. Familiarity with EDI translation software, ERP systems, and communication protocols such as ANSI X12 or EDIFACT is typically required. Outstanding interpersonal skills, attention to detail, and effective time management set top performers apart in this role. These competencies ensure accurate data exchange, prompt issue resolution, and positive client relationships, which are vital for maintaining smooth business operations.

What is an EDI Customer Service Representative?

An EDI (Electronic Data Interchange) Customer Service Representative is a professional who manages electronic transactions between businesses and their clients or partners. They handle customer inquiries, troubleshoot EDI issues, ensure accurate data exchange, and support the implementation of EDI solutions. Their main role is to provide technical and customer support to ensure smooth, efficient communication and data transfers between organizations using EDI systems.

What is the difference between Edi Customer Service Representative vs Edi Support Specialist?

AspectEdi Customer Service RepresentativeEdi Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in EDI systemsSimilar credentials; often requires technical certifications in EDI or related systems
Work EnvironmentCustomer service settings, call centers, or office environmentsTechnical support environments, often involving troubleshooting and system management
Employer & IndustryLogistics, supply chain, retail, and manufacturing companiesSupply chain, logistics, and IT service providers
Search & Comparison IntentUnderstanding customer service roles in EDITechnical support and troubleshooting in EDI systems

The main difference is that Edi Customer Service Representatives focus on assisting clients with EDI-related inquiries and order processing, while Edi Support Specialists handle technical troubleshooting and system support. Both roles require knowledge of EDI systems but serve different functions within the supply chain and logistics industries.

How does an EDI Customer Service Representative typically collaborate with IT and business teams to resolve client issues?

As an EDI Customer Service Representative, you will frequently work alongside IT specialists to troubleshoot and resolve electronic data interchange (EDI) transmission issues, such as mapping errors or connection problems. Additionally, you will collaborate with business teams to understand client requirements and ensure that EDI transactions align with business processes. This cross-functional teamwork is essential to providing timely, accurate solutions for clients and maintaining seamless data exchanges between organizations. Strong communication skills and an ability to translate technical information for non-technical stakeholders are key to success in this role.
More about Edi Customer Service Representative jobs
What job categories do people searching Edi Customer Service Representative jobs look for? The top searched job categories for Edi Customer Service Representative jobs are:
Edi Customer Service Representative jobs near you
Infographic showing various Edi Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Jr286 Careers

Torrance, CA • On-site

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

We are looking for an organized and motivated Customer Service Representative to join the Dakine Equipment Customer Service team. This role serves as the foundation for developing future Customer Service Account Representatives by building knowledge of order management, customer support, systems, and cross-functional processes. The CSR will support assigned customer accounts, assist with order management activities, and partner with experienced CS team members to develop the skills necessary to manage customer accounts independently.

What You'll Do: 

Customer & Account Support

  • Support assigned customer accounts and sales territories with day-to-day customer service needs.
  • Respond to customer and sales representative inquiries with timely and accurate communication.
  • Build relationships with customers, sales reps, and internal partners.

Order Management Development

  • Assist with order entry, maintenance, and order updates.
  • Learn and support EDI customer processes.
  • Assist with customer order holds, returns, and credit requests.
  • Monitor order status and escalate issues when needed.
  • Partner with CSR II and Senior CSR team members on complex order challenges.

Cross-Functional Partnership

  • Collaborate with Sales, Distribution, Finance, AR, and Operations teams.
  • Assist with troubleshooting shipment delays, pricing questions, and order issues.
  • Develop knowledge of Dakine products, sales programs, and customer processes.

Process & Team Support

  • Maintain accurate customer and order documentation.
  • Support reporting and process improvement initiatives.
  • Assist with warranty support and consumer inquiries as needed.
  • Participate in team meetings, training, and development activities.
  • Other duties as assigned. 

What to Bring: 

  • 1+ years of customer service, sales support, or related experience.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Willingness to learn ERP systems, order management, and EDI processes.
  • Team-oriented mindset with a desire to grow within Customer Service.

What We Offer:

  • Competitive salary (we leverage market data) + benefits (medical, dental, vision, 401k match, life insurance, pet insurance)
  • Company gym with access to personal trainer
  • On-site Kitchen
  • Paid Parental Leave
  • 13 company holidays
  • Professional development workshops
  • Employee product discounts on selected brands

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