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Edi Customer Service Representative Jobs (NOW HIRING)

IPEX

Customer Service Representative

Lynchburg, VA · On-site

$15.50 - $21.25/hr

The Customer Service Representative (CSR) will support a diverse portfolio of accounts and products ... Experience with CRM systems and EDI order processing is an asset (SAP) Competencies * High drive ...

Woodgrain, Inc.

Customer Service Representative

Leesburg, GA · On-site

$12.75 - $17.50/hr

Customer Service Representative Posting Start Date: 6/9/26 Division: Woodgrain Millwork Posting ... EDI systems preferred. Knowledge, Skills, and Abilities • Exceptional customer service and ...

CA Global

3PL Customer Service Rep

Dunmore, PA · On-site

$16 - $18/hr

3 PL Customer Service Representative (CSR) Location: Dunmore, PA Department: Warehouse Operations ... Familiarity with EDI systems and retailer compliance platforms (e.g., SPS Commerce, RetailLink)

Brenntag

Customer Service Representative

Hobbs, NM

$14 - $18.75/hr

Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ...

Brenntag AG

Customer Service Representative

Hobbs, NM · On-site

$14 - $18.75/hr

Your Role The Customer Service Representative is a key member of the Customer's Account Team (CSR + ... Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ...

PACE Industries

Customer Service Representative

Grafton, WI

$15.75 - $21.50/hr

Processes all new orders or changes including order cancellations via customer portals and EDI ... Customer Service Representative will be the voice of the customer. Key Responsibilities * Provide ...

Pace Industries

Customer Service Representative

Grafton, WI · On-site

$15.75 - $21.50/hr

Processes all new orders or changes including order cancellations via customer portals and EDI ... Customer Service Representative will be the voice of the customer. Key Responsibilities * Provide ...

Signode

Customer Service Representative

Tampa, FL

$25 - $28/hr

The Customer Service Representative plays a critical role in delivering a world-class customer ... Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email ...

Attindas - US

Customer Service Representative

Greenville, NC · On-site

$15.25 - $20.75/hr

Customer Service Representative Department: Customer Service This position strengthens business ... Process EDI orders 2 to 3 times daily. Access customer portal to obtain data and process orders.

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Edi Customer Service Representative information

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How much do edi customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for edi customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often managerial or specialized positions such as Customer Service Director or Customer Experience Manager, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

Is a degree required for EDI positions?

For EDI Customer Service Representative roles, a degree is not always required, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as knowledge of EDI systems, communication, and problem-solving are important, and some positions may require certifications or training in specific EDI software. Requirements can vary by employer and job level.

What is EDI in customer service?

In customer service roles like EDI Customer Service Representatives, EDI (Electronic Data Interchange) refers to the electronic exchange of business documents such as orders, invoices, and shipping notices between companies. Proficiency with EDI software and understanding of supply chain processes are often required to efficiently handle transactions and resolve related issues.

How to get a job in EDI?

To get a job as an EDI Customer Service Representative, candidates should have strong communication skills, knowledge of EDI systems and protocols, and experience with supply chain or logistics environments. Relevant certifications or training in EDI software and understanding of business processes can improve job prospects. Applying through company career portals or staffing agencies and demonstrating technical proficiency are common steps in the hiring process.

What are the key skills and qualifications needed to thrive as an EDI Customer Service Representative, and why are they important?

To thrive as an EDI Customer Service Representative, you need a solid understanding of electronic data interchange (EDI) processes, customer service principles, and strong problem-solving abilities, often supported by a relevant associate’s degree or equivalent experience. Familiarity with EDI translation software, ERP systems, and communication protocols such as ANSI X12 or EDIFACT is typically required. Outstanding interpersonal skills, attention to detail, and effective time management set top performers apart in this role. These competencies ensure accurate data exchange, prompt issue resolution, and positive client relationships, which are vital for maintaining smooth business operations.

What is an EDI Customer Service Representative?

An EDI (Electronic Data Interchange) Customer Service Representative is a professional who manages electronic transactions between businesses and their clients or partners. They handle customer inquiries, troubleshoot EDI issues, ensure accurate data exchange, and support the implementation of EDI solutions. Their main role is to provide technical and customer support to ensure smooth, efficient communication and data transfers between organizations using EDI systems.

What is the difference between Edi Customer Service Representative vs Edi Support Specialist?

AspectEdi Customer Service RepresentativeEdi Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in EDI systemsSimilar credentials; often requires technical certifications in EDI or related systems
Work EnvironmentCustomer service settings, call centers, or office environmentsTechnical support environments, often involving troubleshooting and system management
Employer & IndustryLogistics, supply chain, retail, and manufacturing companiesSupply chain, logistics, and IT service providers
Search & Comparison IntentUnderstanding customer service roles in EDITechnical support and troubleshooting in EDI systems

The main difference is that Edi Customer Service Representatives focus on assisting clients with EDI-related inquiries and order processing, while Edi Support Specialists handle technical troubleshooting and system support. Both roles require knowledge of EDI systems but serve different functions within the supply chain and logistics industries.

How does an EDI Customer Service Representative typically collaborate with IT and business teams to resolve client issues?

As an EDI Customer Service Representative, you will frequently work alongside IT specialists to troubleshoot and resolve electronic data interchange (EDI) transmission issues, such as mapping errors or connection problems. Additionally, you will collaborate with business teams to understand client requirements and ensure that EDI transactions align with business processes. This cross-functional teamwork is essential to providing timely, accurate solutions for clients and maintaining seamless data exchanges between organizations. Strong communication skills and an ability to translate technical information for non-technical stakeholders are key to success in this role.
More about Edi Customer Service Representative jobs
What job categories do people searching Edi Customer Service Representative jobs look for? The top searched job categories for Edi Customer Service Representative jobs are:
Edi Customer Service Representative jobs near you
Infographic showing various Edi Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Pittsburgh Paints Co.

Cranberry Township, PA • On-site

$15.50 - $21/hr

Full-time

Re-posted 3 days ago

Job description

As a Customer Service Representative at The Pittsburgh Paints Company, you will provide support by processing orders. You will be responsible for accurate input of customer orders by phone, fax, EDI and email. You will support dealer, export, eCommerce, company-owned stores, and Home Center customers in the US, Canada and Puerto Rico according to established policies.
You will be in a hybrid role (3 days in office) reporting to the Senior Supervisor of Customer Service.
Key Responsibilities
  • Ensure a flow of information to internal/external customers and business owners on all transactional related aspects including availability, order delivery and invoicing.
  • Increase distribution efficiency by taking a sales initiative and resolving creative solutions to support the stocking strategy.
  • Collaborate with sales personnel, distribution, transportation and finance to ensure that customer orders are shipped, and service level goals are met.
  • Participate in special projects such as organize product lifts, launches and new product introductions.
  • Participate as a member of a work team in developing team goals that improve service and look for ways to reduce cycle time.
  • Ensure approval and accuracy on all requests before implementing transactions in the system.

Qualifications
  • Education in business management, marketing, accounting and computer science is desirable, applicable experience and/or Associate's degree is required.
  • 2+ years in a customer service function or retail environment.
  • Bilingual speaking skills (such as Spanish or French) would be great!

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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