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Edi Customer Service Representative Jobs (NOW HIRING)

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Customer Service Representative

Brea, CA · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) with strong customer service soft skills, routine orders ... data interchange (EDI). Effectively support both sales and service field representatives by ...

O'Reilly Auto Parts

EDI Administrator

Springfield, MO · On-site

Define and deliver EDI products and services that meet customer needs by selecting the best possible approaches available within established systems, specifically utilizing the Cleo Integration Cloud ...

O'Reilly Auto Parts

Define and deliver EDI products and services that meet customer needs by selecting the best possible approaches available within established systems, specifically utilizing the Cleo Integration Cloud ...

ExecuSource

TEMP Customer Service Representative

Scottsboro, AL · On-site

$14.25 - $19.25/hr

TEMP Customer Service Representative Call Center Immediate temp customer service representative ... Receive and process customer orders via phone, fax, and edi. * Provide outstanding customer service ...

Brenntag AG

Customer Service Representative

Saint Albans, WV · On-site

$14.50 - $19.75/hr

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ... Customer Service Representatives as necessary. * Audits customer purchase orders for pricing ...

Brenntag AG

Customer Service Representative

Hebron, OH · On-site

$14.75 - $20/hr

Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI ... Customer Service Representatives as necessary. * Audits customer purchase orders for pricing ...

ConMet

Customer Service Representative

Monroe, NC

$14.75 - $20.25/hr

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice ... Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets ...

Consolidated Metco

Customer Service Representative

Monroe, NC · On-site

$14.75 - $20.25/hr

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice ... Reviews electronic customer orders and change requests through EDI, web-based portals, spreadsheets ...

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Edi Customer Service Representative information

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How much do edi customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for edi customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an EDI Customer Service Representative?

To thrive as an EDI Customer Service Representative, you need a solid understanding of electronic data interchange (EDI) processes, customer service principles, and strong problem-solving abilities, often supported by a relevant associate’s degree or equivalent experience. Familiarity with EDI translation software, ERP systems, and communication protocols such as ANSI X12 or EDIFACT is typically required. Outstanding interpersonal skills, attention to detail, and effective time management set top performers apart in this role. These competencies ensure accurate data exchange, prompt issue resolution, and positive client relationships, which are vital for maintaining smooth business operations.

What is an EDI Customer Service Representative?

An EDI (Electronic Data Interchange) Customer Service Representative is a professional who manages electronic transactions between businesses and their clients or partners. They handle customer inquiries, troubleshoot EDI issues, ensure accurate data exchange, and support the implementation of EDI solutions. Their main role is to provide technical and customer support to ensure smooth, efficient communication and data transfers between organizations using EDI systems.

What is the difference between Edi Customer Service Representative vs Edi Support Specialist?

AspectEdi Customer Service RepresentativeEdi Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require certifications in EDI systemsSimilar credentials; often requires technical certifications in EDI or related systems
Work EnvironmentCustomer service settings, call centers, or office environmentsTechnical support environments, often involving troubleshooting and system management
Employer & IndustryLogistics, supply chain, retail, and manufacturing companiesSupply chain, logistics, and IT service providers
Search & Comparison IntentUnderstanding customer service roles in EDITechnical support and troubleshooting in EDI systems

The main difference is that Edi Customer Service Representatives focus on assisting clients with EDI-related inquiries and order processing, while Edi Support Specialists handle technical troubleshooting and system support. Both roles require knowledge of EDI systems but serve different functions within the supply chain and logistics industries.

How does an EDI Customer Service Representative typically collaborate with IT and business teams to resolve client issues?

As an EDI Customer Service Representative, you will frequently work alongside IT specialists to troubleshoot and resolve electronic data interchange (EDI) transmission issues, such as mapping errors or connection problems. Additionally, you will collaborate with business teams to understand client requirements and ensure that EDI transactions align with business processes. This cross-functional teamwork is essential to providing timely, accurate solutions for clients and maintaining seamless data exchanges between organizations. Strong communication skills and an ability to translate technical information for non-technical stakeholders are key to success in this role.
More about Edi Customer Service Representative jobs
What job categories do people searching Edi Customer Service Representative jobs look for? The top searched job categories for Edi Customer Service Representative jobs are:
Edi Customer Service Representative jobs near you
Infographic showing various Edi Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Quality Distribution

South Gate, CA • On-site

$25 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry-leading transportation services to our customers.
We are looking for an energetic, reliable Customer Service Representative to join our team in South Gate, CA. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com
Compensation and Incentives:

  • $25.00 to $27.00 DOE
Job Details
Job Summary:
The CSR will be responsible for managing the relationship with an assigned group of customers. The CSR is required to make decisions specific to the acceptance of freight and when capacity is limited which freight should and should not be accepted from customers. This decision should be driven by consignee locations (to ensure drivers
needs are met) and rate concerns, always working to generate maximum revenues.
Duties and Responsibilities:
  • Receive orders from customers to provide orders for all drivers available for a work assignment via Phone,Email, Fax or EDI And accurately enter them into the TMW Order Management System
  • Solicit Freight from customers as directed by TM and or terminal Planner and/or for all available capacityboth domiciled and foreign, in the area of responsibility
  • Work with customers on changes to scheduled loading and delivery times, to ensure coverage, updatingTMW and notifying terminal personnel as needed of all changes
  • Work with Planners, Drivers and other terminal personnel to ensure all Customer requirements are met,Track all loads in TMW/ISAAC/internal software to proactively identify service concerns
  • Communicate issues on orders with customers, negotiating necessary changes that may be required dueto the incident/issue
  • Work with other departments as necessary to secure proper locations, correct commodity codes andproper credit approvals for all customers, ship locations and consignee locations
  • Ensure all data entry is accurate and that orders get updated properly to hand off to the terminal billersand all service issues get properly documented in the NCR system
  • Perform miscellaneous duties as assigned
  • The ability to create custom manifests for international freight
Benefits
  • Medical
  • Dental/Vision
  • Basic Life/Voluntary Life
  • Short Term and Long Term Disability
  • Generous Paid Time Off/ Holiday Schedule
  • Employee Assistance Program
  • Employer Matching 401K
Requirements
Skills and Abilities:
  • Strong Skills in MS Office (Excel, Word, PowerPoint)
  • Ability to function as part of a team at a high level
  • Critical Thinker
  • Strong communication skills (both verbal and written)
  • Experience with Google Apps preferred
  • Familiarity with transportation software, such as EDI, TMW, and Electronic Logging Devices, a plus
  • Bilingual English and Spanish, written and spoken in markets, where applicable
Education:
  • High School Diploma or GED equivalent, required.
Additional Job Information
Work Schedule:
  • This is a full-time position, and days and hours of work are Monday through Friday, 7:30 am – 4:00 pm. While in training the start time will be 8:00 am.

Equal Employment Opportunities
Winsome Enterprises Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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