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Dispatch Support Representative Jobs (NOW HIRING)

Tait - New Zealand

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Dispatching and Export Documentation * Prepare required export documentation in accordance with the ... Sales and Customer Support * First point of contact for all customer inquiries product availability ...

Dohrn

FT Field Support Representative

Northlake, IL · On-site

$18.50/hr

Dohrn is currently seeking a Field Support Representative at our Northlake, Terminal. Full time $18 ... Dispatch adjustments, deadlines, and concerns Dispatch pickups to Drivers and answer Driver ...

Tait - Asia Pacific

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Order Fulfillment Representative The Order Fulfilment Representative (OFR) manages the day to day ... Dispatching and Export Documentation * Prepare required export documentation in accordance with the ...

FedEx

Field Linehaul Support Rep

Fairless Hills, PA · On-site

$19.25 - $25/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

FedEx

Field Linehaul Support Rep

Fairless Hills, PA · On-site

$19.25 - $25/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

FedEx

Field Linehaul Support Rep

Indianapolis, IN · On-site

$19 - $24.75/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

FedEx

Field Linehaul Support Rep

Charlotte, NC · On-site

$19.25 - $25/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

FedEx

Field Linehaul Support Rep

Murfreesboro, TN · On-site

$18.25 - $23.50/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

FedEx

Field Linehaul Support Rep

Lenexa, KS · On-site

$20.35 - $31.73/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

FedEx

Field Linehaul Support Rep

Fairless Hills, PA · On-site

$19.25 - $25/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

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Dispatch Support Representative information

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How much do dispatch support representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatch support representative in the United States is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $33.17 per hour, depending on experience, location, and employer.

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities are hiring for Dispatch Support Representative jobs?

Cities with the most Dispatch Support Representative job openings:

What states have the most Dispatch Support Representative jobs?

States with the most job openings for Dispatch Support Representative jobs include:

What are popular job titles related to Dispatch Support Representative jobs?

For Dispatch Support Representative jobs, the most frequently searched job titles are:

Dispatch Support Representative jobs near you
Infographic showing various Dispatch Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,151 per year, or $24.1 per hour.

Customer Support Representative

Houston, TX • On-site

Tait - New Zealand
See more jobs at Tait - New Zealandexternal

$15.25 - $20.75/hr

Other

Posted 27 days ago

Job description

We Go Beyond for A Safer World
ORDER FULFILLMENT REPRESENTATIVE
Purpose of Role
The Order Fulfilment Representative (OFR) manages the day to day relationship with the customer/dealer, responding to their inquiries and providing prompt and accurate information regarding Tait product and services as well as processing standard sales and service orders, returns, credits, demonstration equipment, and all related invoicing. The OFR will manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction includes planning, coordinating and monitoring logistics operations such as warehousing, inventory, transportation. This is a key role working closely with customers to build trusting relationships and provide a high standard of service while ensuring smooth operations aiming for maximum efficiency. Communication skills are a must along with efficient record-keeping abilities and a customer-oriented approach.
Scope of the Role
  • Check orders for configurations, pricing/discounts, Incoterms, T&Cs, and delivery requirements.
  • Process all customer orders in a timely manner in the ERP system using the appropriate order type.
  • Ensure contract review (where required) is complete and that commercial team approval is sent.
  • Check availability of Tait product and third party supplier, raising purchase orders where appropriate.
  • Plan and coordinate orders, to ensure orders deliverables are met.
  • Communicate any production delays and revise dates to customers and management.
  • Provide information to management and other interested parties on order history and current orders.
  • Confirm orders and delivery dates back to the customers.
  • Coordinate ERP corrections with product/pricing teams.
  • Maintain and update filing system for both outstanding and shipped orders.
  • Resolve any shipment discrepancies, damages, or errors during the course of a delivery.
  • Invoice customers in ERP and send invoices to appropriate party and copy finance team.
  • Process credit and material returns with proper approvals in a timely manner.
  • Provide regular progress reporting to both the sales team and management on status of orders.
  • Provide support, follow up and backup (where required) to the sales team.
  • Provide backup (as required) for receipting repairs upon arrival for store.
  • Validate repair induction requests and initiate documents/updates.
  • Manage and tracks repairs (customer and internal) through the repair cycle.
  • Provide updates to the master repair tracking list with current status and issues.
  • Manage ERP system to extract customer delivery dates for warranty requirements.
  • Apprise repair team of issues/special requirements status and warranty entitlements.
  • Resolve information deficiencies and updates system with data as appropriate.
  • Create accurate and complete ERP quotations for billable repairs when required.
  • Validate work completion for repair orders before closure and invoicing.
  • Rectify problems such as damages, shortages and non-conformance to specifications.
  • Monitor repair cycle time to meet performance metrics.
  • Generate reports from company system, review data, and assist with monthly reports.
  • Compile and distribute weekly serial number report to primary customers and answer any questions.
  • Compile and distribute weekly order tracking report to customers and answer any questions.
  • Manage demo equipment to ensure that the correct product meets requirements of evaluation.
  • Assist standardizing work processes within ERP for logistics.
  • Prepare expenditure requests for Tait and third party to fulfill customer service orders.
  • Provide purchase orders to vendors along with Tait T&Cs.
  • Receipt in goods/services to allow payables to process payments.
Dispatching and Export Documentation
  • Prepare required export documentation in accordance with the sales order requirements.
  • Liaise with Stores Controller to ensure customer sales and service orders are dispatched in time, accurately and any special instructions are actioned.
  • Negotiating with manufacturing to expedite orders (when required) to meet customer's deadlines.
  • Organise shipments (when required) by processing pickings lists and liaising with dispatch.
  • Work with freight companies to expedite & track shipments and resolve issues.
  • Upload tracking information and proof of delivery to customer's tracking site (if required) and ERP.
  • Daily purchase components required for repair from TL or Third party companies.
  • Daily purchase safety stock converted through ERP requisitions.
Sales and Customer Support
  • First point of contact for all customer inquiries product availability, pricing, delivery, and repairs.
  • Maintain a day to day contact with all relevant people in the appropriate sales regions.
  • Investigate and solve customer and supplier problems.
  • Update and maintain the CRM (if applicable) in an accurate manner as directed by your manager
  • Update and maintain the ERP in an accurate manner for the customer's orders.
  • Preparation of quotations and coordination of tender documents to ensure deadlines are met.
  • Follow up with customers for any outstanding repair quotations and advise repair team.
  • Follow-up with customer's order quotations to secure orders or establish reason why lost.
  • Regular calls with customers for support and to encourage new sales.
  • Work with accounts team to monitor customer payments.
  • Opening/maintaining/closing electronic job files and records.
  • Take an active role in looking for improvement opportunities in procedures and customer service.
Team Member Responsibilities
In consultation with your Manager:
  • Establish the most appropriate work and project related goals for you personally.
  • Ensure that these goals can be directly related to the team plan and our own development needs.
  • Break these goals down into specific, measurable and achievable objectives for yourself.
  • Demonstrate habit of making plans, taking action and learning from those plans and actions.
  • Work with your Manager to annually produce your Personal Development Plan and review regularly.
  • Accomplish assigned duties in accordance with ISO processes.
  • Raise tickets in quality tool capturing customer issues and assist with corrective action as required.
Performance Measurements
  • Acknowledge customer orders within two (2) hours.
  • Process customer's standard sales orders on ERP within eight (8) business hours and provide order confirmation to customer with planned delivery dates within sixteen (16) business hours (non-standard products or new packages measured separately.)
  • Process customer's repair and return orders within four (4) business hours.
  • Process orders with 99% accuracy for pricing and product.
  • Sales orders delivered in full and on time (IFOT) with 99% accuracy.
  • Repair orders delivered in full and on time (IFOT) with 98% accuracy.
  • Invoice customers within eight (8) hours of availability to process.

About Us
For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
Diversity & Inclusion Statement
Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed.
We are encourage applications from all backgrounds to apply.
How to Apply
Sound like your kind of role? If you are looking to take the next step in your career and are ready to work for a high performing organization, alongside talented people, please submit your application with CV and cover letter via our online careers site. Only applications submitted through the official application process will be considered.
Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.
For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com
We encourage applications from all backgrounds to apply.

Apply