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Dispatch Support Representative Jobs in Tennessee

Global Medical Response

Dispatch Associate

Knoxville, TN · On-site

$19/hr

... support to providers, facilities and member representatives. * Use appropriate methods to schedule ... Dispatchers will work collaboratively and in a professional manner with all allied health and ...

AMR

Dispatch Associate

Alcoa, TN · On-site

$19/hr

... support to providers, facilities and member representatives. * Use appropriate methods to schedule ... Dispatchers will work collaboratively and in a professional manner with all allied health and ...

Global Medical Response

Dispatch Associate

Alcoa, TN · On-site

$19/hr

... support to providers, facilities and member representatives. * Use appropriate methods to schedule ... Dispatchers will work collaboratively and in a professional manner with all allied health and ...

Global Medical Response

Dispatch Associate

Alcoa, TN · On-site

$19/hr

... support to providers, facilities and member representatives. * Use appropriate methods to schedule ... Dispatchers will work collaboratively and in a professional manner with all allied health and ...

Global Medical Response

Dispatch Associate

Knoxville, TN · On-site

$19/hr

... support to providers, facilities and member representatives. * Use appropriate methods to schedule ... Dispatchers will work collaboratively and in a professional manner with all allied health and ...

AMR

Dispatch Associate

Knoxville, TN · On-site

$19/hr

... support to providers, facilities and member representatives. * Use appropriate methods to schedule ... Dispatchers will work collaboratively and in a professional manner with all allied health and ...

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Dispatch Support Representative information

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities in Tennessee are hiring for Dispatch Support Representative jobs?

Cities in Tennessee with the most Dispatch Support Representative job openings:

Dispatch Support Representative jobs near you
Infographic showing various Dispatch Support Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Field Linehaul Support Rep

Murfreesboro, TN • On-site

Federal Express Corporation
10K+ employees
Learn more about Federal Express Corporationexternal

$18.25 - $23.50/hr

Full-time

Re-posted 12 days ago

Job description

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads and ensure service integrity for assigned areas.

Essential Functions

  • In accordance with the Linehaul plan, executes the dispatch of transportation equipment.
  • Ensures Linehaul dispatch and arrival rules are followed according to defined Company procedures.
  • Dispatches cargo shipments to maximize the trailer volume while meeting package delivery obligations.
  • Enters dispatch events into an online system (TMS) to ensure on time delivery and pick up of trailers.
  • Verifies the location of equipment in the dispatch system by completing yard inventories.
  • Verifies the load/unload status of trailers by completing yard checks. Timely reports missing equipment.
  • Follows and communicates safety initiatives to ensure a safety-conscious culture.
  • Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident.
  • Reviews and communicates Department of Transportation (DOT) roadside violations to management.
  • Compiles data and provides various regular and adhoc reports to management for review and determination.
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
  • Reviews trailer load condition reports (TLCR's) to ensure proper completion.
  • Performs other duties as assigned.

Minimum Education

  • High School Diploma or GED required. Bachelor's degree preferred.

Minimum Experience

  • Dispatch experience preferred.

Knowledge Skills and Abilities

  • Time management, organizational and multi-tasking skills necessary to work in a fast-paced team environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
  • Verbal and written communication skills necessary to communicate with various audiences. Ability to work productively in team environment and effectively implement operational processes
  • Knowledge of concepts, practices, procedures and transportation regulations used in Linehaul field operations, including DOT regulations
  • Software skills, including use of Microsoft Office software and web-based applications
    • Job Conditions

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: "The desired location for this position would beMurfreesboro, TN. Employees will be required to work at the FedEx location five days a week."


For details on our comprehensive benefits, click here.


Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

Employment Type: FULL_TIME

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