ZipRecruiter

Log In

1

Dispatch Support Representative Jobs in Tennessee

WMH

Service Support Coordinator

Piney Flats, TN · On-site

$18.50 - $24.25/hr

Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer ... Representative • Operations Coordinator • Heavy Equipment Support Specialist • Parts ...

WMH

Service Support Coordinator

Chattanooga, TN · On-site

$18 - $23.25/hr

Service Coordinator | Service Dispatcher | Service Administrator | Service Writer | Customer ... Representative • Operations Coordinator • Heavy Equipment Support Specialist • Parts ...

Best Care Home Services

Dispatcher

Bartlett, TN · On-site

$16.50 - $22/hr

Efficiently schedule and dispatch HVAC/Plumbing technicians based on availability, location, and ... Work closely with Customer Service Representatives to align on scheduling, address urgent service ...

General Shale

Inside Sales Representative

Memphis, TN · On-site

Inside Sales Representative Memphis, TN General Shale, Inc., a leading brick and masonry materials ... This role supports daily sales operations and works closely with customers, dispatch, and the ...

LiftOne

Dispatcher

Chattanooga, TN · On-site

... supporting our country's supply chain and enabling critical goods to be delivered to homes and ... Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of ...

LiftOne

Dispatcher

Chattanooga, TN · On-site

... supporting our country's supply chain and enabling critical goods to be delivered to homes and ... Responsible for WIP and dispatch of assigned technicians. Keep service manager informed of ...

previous page

Showing results 41-60

All JobsDispatch Support Representative JobsDispatch Support Representative Jobs in Tennessee

Dispatch Support Representative information

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities in Tennessee are hiring for Dispatch Support Representative jobs?

Cities in Tennessee with the most Dispatch Support Representative job openings:

Dispatch Support Representative jobs near you
Infographic showing various Dispatch Support Representative job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Dispatch Supervisor

Lebanon, TN • On-site

Crane Cartage & Freight
See more jobs at Crane Cartage & Freightexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

Essential Job Functions
  • Ensure execution of daily operations within the department.
  • Review & audit drivers logs and inspections.
  • Work closely with Safety & Compliance.
  • Accountable for production, supervision and discipline of employees.
  • Monitor and evaluate employees based on goals and standards.
  • Enforce policy and procedure compliance.
  • Coordinate with other departments within the company.
  • Respond to & solve problems.
  • Train employees on job specific duties.
  • Make suggestions and show initiative for process improvements.
  • Effectively communicate with drivers, clients, vendors and employees.
  • Assist Operations Manager with planning and budget process.
  • Other duties as assigned.

Other Skills & Abilities
  • Problem solving- identifies and resolves problems in a timely manner.
  • Client Service- manages difficult client situations, responds promptly to client needs and welcome client feedback.
  • Quality management-look for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Physical Requirements
  • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
  • Sitting for extended periods of time.
  • Walking within the warehouse and inspecting freight.
  • Vision abilities required by this job include close vision and the ability to adjust focus.
  • Job will require presence on-site at the assigned work location.

Education & Experience
  • High school diploma or GED Required.
  • Four years industry experience required.
  • Two years supervisory required.

WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
  • Quarterly Incentive Plan
  • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
  • Excellent Medical, Dental and Vision benefits
  • Tuition Reimbursement for education related to your job
  • Employee Referral Bonuses
  • Employee Recognition and Rewards Program
  • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
  • Employee Discounts
  • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply