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Dispatch Support Representative Jobs in Madison, TN

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Dispatch Support Representative information

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$11

$22

$34

How much do dispatch support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for dispatch support representative in Madison, TN is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $30.72 per hour, depending on experience, location, and employer.

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

Dispatch Support Representative jobs near you

OWNER-OPERATOR DRIVERS - ALL TRAILER TYPES (1099 Independent Contractor)

Nashville, TN • On-site

American Logistics Authority
See more jobs at American Logistics Authorityexternal

Full-time

Re-posted 6 days ago

Job description

OWNER-OPERATOR DRIVERS - ALL TRAILER TYPES (1099 Independent Contractor)
Now Contracting Owner-Operators Nationwide
We are actively contracting motivated Owner-Operator drivers with their own authority to run consistent freight across multiple trailer types. Our dispatch team brings 30+ years of real-world transportation and logistics experience across local, regional, and over-the-road operations.
Trailer Types We Dispatch:
  • Dry Van
  • Reefer
  • Flatbed
  • Step Deck
  • RGN / Lowboy
  • Car Haul
  • Oilfield & Specialized
  • Marine & Heavy Haul

Requirements:
  • Active MC Authority (preferred)
  • Valid insurance
  • CDL-A
  • Owner-operated truck
  • Ready to run and communicate professionally

If you do not yet have your own MC Authority, you may still apply for placement with approved carrier partners.
Compensation:
  • Pay is based on trailer type and freight lane
  • Weekly settlements
  • Trailer options available for qualified drivers

What We Provide:
  • Dedicated, experienced dispatch support
  • Consistent load sourcing
  • Rate negotiation and market guidance
  • Compliance coordination
  • Two-dispatcher team support

This is a long-term independent contractor opportunity for Owner-Operators seeking professional dispatch representation and consistent freight.
Apply today to schedule a direct qualification call.
Serious professionals only.

Apply