ZipRecruiter

Log In

1

Dispatch Support Representative Jobs in Missouri

CRH

Equipment Dispatch

Springfield, MO · On-site

$20/hr

Support and collaborate with dispatch representatives, and step in as backup for the lead dispatcher as needed. * Assist with workforce scheduling, including employee vacations and required ...

next page

Showing results 1-20

All JobsDispatch Support Representative JobsDispatch Support Representative Jobs in Missouri

Dispatch Support Representative information

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities in Missouri are hiring for Dispatch Support Representative jobs?

Cities in Missouri with the most Dispatch Support Representative job openings:

Dispatch Support Representative jobs near you
Infographic showing various Dispatch Support Representative job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Field Support Rep

North Kansas City, MO • On-site

RAILCREW XPRESS LLC
1 - 5K employees
Learn more about RAILCREW XPRESS LLCexternal

$15/hr

Full-time

Re-posted 7 days ago

Railcrew Xpress rating

4.8

Company rating: 4.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

*This position is temporarily remote. It requires you to provide your own computer to work. You must provide your own reliable internet access. You must have a headset to answer phones. If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot. You must also arrange to drop off this equipment.

The FSR position is responsible for interacting with our clients, RCX management and Drivers. An FSR will generally work 3, 12-hour shifts and 1, 6-hour shift per week.

Primary Job Responsibilities

  • Providing customer service to RCX clients, field management and drivers.
  • Taking assignments from RCX clients.
  • Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation
  • Identifying and assigning drivers and vans to trips received from clients
  • Communicating essential information and updates to our clients, RCX management and drivers
  • Obtaining proper approvals and documentations necessary for payment
  • Perform administrative functions to assist in keeping driver and van information updated.
  • Reporting information necessary for the RCX field managers to properly manage the drivers.
  • Correctly obtaining and recording trip information for communication and billing to the clients.
  • Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.

Educational Requirements

  • High School Diploma or equivalent

Experience Requirements

  • Minimum of 1 year of high volume dispatching or call-center experience

Physical Qualifications

  • Must be a minimum of 21 years of age
  • Ability to lift up to 10 lbs.
  • Position requires extended periods of time sitting
  • Position requires extended periods of time using a telephone
  • This position is subject to Random drug and alcohol testing

Skills

  • Proper phone techniques and etiquette
  • Ability to transcribe audio to text
  • Ability to professionally communicate both written and orally
  • MS Office products, including Outlook, Word and Excel
  • Google
  • Google Mapping
  • DriveCam
  • Computerized dispatch software

Personal Qualifications

  • Excellent interpersonal and communication skills
  • Strong attention to detail
  • Strong organizational skills
  • Ability to juggle multiple deadlines within a stressful environment
  • Ability to communicate professionally both written and verbally

What Railcrew Xpress employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply