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Dispatch Support Representative Jobs (NOW HIRING)

Aristocrat

Service Support Representative

Las Vegas, NV · On-site

$16.25 - $21/hr

Service Support Representative At Aristocrat, we are driven by our mission to bring happiness to ... Answer all incoming CXS calls or emails, gather case details, and dispatch to appropriate support ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$14.50 - $19.50/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

KeyMe Locksmiths

Customer Experience Representative

$16.50 - $22.25/hr

Customer Experience And Locksmith Support Representative KeyMe is revolutionizing lockout solutions ... Minimum 1 year of call center, customer support, dispatch, sales, or service experience * High ...

FedEx

Field Linehaul Support Rep

Greenwood, IN · On-site

$19 - $24.75/hr

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads ...

Tait - Asia Pacific

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Order Fulfillment Representative The Order Fulfilment Representative (OFR) manages the day to day ... Dispatching and Export Documentation * Prepare required export documentation in accordance with the ...

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Dispatch Support Representative information

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How much do dispatch support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for dispatch support representative in the United States is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $33.17 per hour, depending on experience, location, and employer.

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities are hiring for Dispatch Support Representative jobs?

Cities with the most Dispatch Support Representative job openings:

What states have the most Dispatch Support Representative jobs?

States with the most job openings for Dispatch Support Representative jobs include:

What are popular job titles related to Dispatch Support Representative jobs?

For Dispatch Support Representative jobs, the most frequently searched job titles are:

Dispatch Support Representative jobs near you
Infographic showing various Dispatch Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,151 per year, or $24.1 per hour.

Customer Support Representative

Cottage Grove, WI

Johnson Health Tech Retail Inc
See more jobs at Johnson Health Tech Retail Incexternal

$15.25 - $20.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Description


Position Overview

Under the direction of the Technical Support Supervisor, the Customer Support Representative handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.


Responsibilities

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

Maintain good attendance and adherence to schedule.

Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

Support multiple queues.

Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.

Create parts orders; dispatch service technicians; collect billing information.

Document and maintain comprehensive customer case records.

Efficiently utilize tools and resources

Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.

Promote a positive and collaborative team atmosphere with co-workers.

Build and maintain working knowledge of products.

Complete all required training and ongoing education.

Other duties as assigned


Requirements

Education:

Minimum high school diploma or equivalent required


Experience:

Demonstrated customer service experience required

Minimum of 1 year call center experience preferred


Other Requirements:

Working knowledge and experience with Microsoft Office suite or comparable software

Excellent written and verbal communication skills

Think critically to analyze and solve problems



Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Product discounts

Wellness programs


Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Apply