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Dispatch Support Representative Jobs in Dallas, TX

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Dispatch Support Representative information

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$12

$23

$37

How much do dispatch support representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for dispatch support representative in Dallas, TX is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $32.84 per hour, depending on experience, location, and employer.

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities near Dallas, TX are hiring for Dispatch Support Representative jobs?

Cities near Dallas, TX with the most Dispatch Support Representative job openings:

Dispatch Support Representative jobs near you

Technical Support Representative (Residential Electrical Support)

Carrollton, TX • On-site

HomePro
See more jobs at HomeProexternal

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

About HomePro
HomePro Technologies is one of Texas' leading providers of residential technology and electrical solutions. For over two decades, we've partnered with homeowners and homebuilders to deliver exceptional service in home security, automation, electrical, entertainment, networking, and smart home technology.
As we continue to grow, we're looking for customer-focused Technical Support Representatives who enjoy solving problems and providing outstanding service over the phone.
Position Summary
As a Technical Support Representative, you'll serve as the first point of contact for homeowners experiencing residential electrical issues. You'll listen carefully, ask the right questions, diagnose common problems, and guide customers through safe troubleshooting steps over the phone.
This role is ideal for someone who remains calm under pressure, enjoys helping people, and can explain technical concepts in a clear, easy-to-understand way. When issues require onsite service or involve potential safety concerns, you'll coordinate the appropriate next steps with our field teams.
What You'll Do
  • Provide professional, over-the-phone support for residential electrical concerns.
  • Diagnose customer issues by asking thoughtful questions and gathering relevant information.
  • Guide homeowners through safe troubleshooting procedures.
  • Determine when a service appointment or escalation is necessary.
  • Create accurate documentation of customer interactions, troubleshooting performed, and resolutions.
  • Communicate with field technicians and internal departments to ensure seamless customer service.
  • Prioritize customer safety by recognizing situations that require immediate escalation.
  • Maintain a positive, empathetic, and solution-oriented attitude during every customer interaction.
  • Continuously learn new products, systems, and troubleshooting techniques.
What We're Looking For
  • Excellent verbal communication and active listening skills.
  • Strong customer service mindset with a genuine desire to help others.
  • Ability to remain composed in stressful or urgent situations.
  • Strong problem-solving and critical thinking abilities.
  • Comfortable using multiple computer systems while speaking with customers.
  • Excellent attention to detail and documentation skills.
  • Ability to explain technical information in simple, non-technical language.
  • Dependable, organized, and self-motivated.
Preferred Qualifications
  • Previous experience in technical support, help desk, customer service, call center, or dispatch.
  • Experience with residential electrical systems, smart home technology, home security, networking, or low-voltage systems is a plus.
  • Knowledge of troubleshooting methodologies is preferred but not required.
  • High school diploma or equivalent required.
Why Join HomePro?
  • Competitive pay
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid holidays
  • Ongoing training and professional development
  • Opportunities for career advancement within a growing Texas company
  • Supportive, team-oriented culture
Schedule
  • Full-time
  • Monday through Friday
  • Additional hours or rotating on-call responsibilities may be required based on business needs.
Physical Requirements
  • Ability to sit for extended periods while working on a computer and telephone.
  • Ability to occasionally lift up to 20 pounds.
  • Ability to communicate clearly over the phone for extended periods.
Why You'll Love This Role
If you enjoy helping people solve problems, have a knack for troubleshooting, and want to build a long-term career with an established Texas company, we'd love to hear from you.
Join HomePro and help homeowners get the support they need-one phone call at a time.
Department Electrical OH Role HV Technical Support Locations Carrollton Hourly salary $25 - $30

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