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Dispatch Support Representative Jobs in Washington, DC

Transdev

Dispatch Manager

New Carrollton, MD · On-site

$75K - $90K/yr

This position is based in New Carrollton, MD in supporting the WMATA Operations Call Center (OCC ... The above represents the standard Corporate Policy. Key Responsibilities: * Monitor real-time ...

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Dispatch Support Representative information

See Washington, DC salary details

$14

$27

$42

How much do dispatch support representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for dispatch support representative in Washington, DC is $27.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $37.55 per hour, depending on experience, location, and employer.

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

Dispatch Support Representative jobs near you
Infographic showing various Dispatch Support Representative job openings in Washington, DC as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $56,801 per year, or $27.3 per hour.

Customer Service Representative

Falls Church, VA • On-site

Henry's Wrecker Service
11 - 50 employees
Learn more about Henry's Wrecker Serviceexternal

$17 - $23.25/hr

Full-time

Re-posted 18 days ago

Job description

Customer Service Representative


Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary


Henry's Wrecker Service is seeking a dependable, customer-focused Customer Service Representative to join our operations team. Customer Service Representatives are the first point of contact for our customers, providing professional assistance, gathering accurate service information, and ensuring each customer receives timely, high-quality support.

This position requires excellent communication skills, strong multitasking abilities, attention to detail, and the ability to remain calm under pressure while managing multiple phone lines, assisting customers, and coordinating with dispatch to keep operations running efficiently.


Responsibilities


  • Answer incoming customer calls in a professional, courteous, and timely manner.
  • Gather accurate information from customers and create detailed service requests.
  • Provide customers with updates, estimated arrival times (ETAs), and service information.
  • Communicate effectively with dispatchers and drivers to ensure accurate call handling.
  • Maintain accurate documentation within dispatch and customer management systems.
  • Assist customers with questions regarding towing, roadside assistance, vehicle storage, and related services.
  • Resolve customer concerns while maintaining a positive and professional demeanor.
  • Manage multiple phone lines and prioritize incoming calls in a fast-paced environment.
  • Ensure all customer information is complete and accurate before closing service requests.
  • Provide exceptional customer service while supporting overall dispatch operations.
Qualifications


  • High school diploma or equivalent required.
  • Customer service, call center, dispatch support, administrative, or related experience preferred.
  • Experience working in a high-volume phone environment preferred.
  • Strong computer skills with the ability to learn multiple software systems simultaneously.
  • Excellent verbal communication and active listening skills.
  • Strong multitasking, organizational, and problem-solving abilities.
  • Ability to remain calm and professional while assisting upset or frustrated customers.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Strong attention to detail and accurate data entry skills.
  • Dependable attendance and a strong commitment to customer service.
Work Schedule


Thursday - Saturday from 7AM - 7PM

Schedules may be adjusted based on operational needs.


About Valor Fleet Services


Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.

By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.


Physical Requirements


This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


Equal Employment Opportunity


The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.


Disclaimer


This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Employment Type: FULL_TIME

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