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Dispatch Support Representative Jobs in Texas (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$16.25 - $20.75/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

Rain For Rent

Operations Support Rep

Midland, TX · On-site

Operations Support Rep - Acting as a liaison between the Operational and Administrative business ... Gather, audit, and submit DOT logs and Trip & Dispatch Reports. * Generate Purchase Orders for ...

Rain for Rent

Operations Support Rep

Midland, TX · On-site

Operations Support Rep - Acting as a liaison between the Operational and Administrative business ... Gather, audit, and submit DOT logs and Trip & Dispatch Reports. * Generate Purchase Orders for ...

Rain For Rent

Operations Support Rep

Midland, TX · On-site

Description Operations Support Rep - Acting as a liaison between the Operational and Administrative ... Gather, audit, and submit DOT logs and Trip & Dispatch Reports. * Generate Purchase Orders for ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$14.50 - $19.50/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

The Customer Support Representative will be responsible for, but not limited to: * Opening ... Enter service calls in tracking software, page service calls in tracking software and dispatch ...

Tait Communications

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Dispatching and Export Documentation * Prepare required export documentation in accordance with the ... Sales and Customer Support * First point of contact for all customer inquiries product availability ...

Tait - New Zealand

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Dispatching and Export Documentation * Prepare required export documentation in accordance with the ... Sales and Customer Support * First point of contact for all customer inquiries product availability ...

Tait - Asia Pacific

Customer Support Representative

Houston, TX · On-site

$15.25 - $20.75/hr

Order Fulfillment Representative The Order Fulfilment Representative (OFR) manages the day to day ... Dispatching and Export Documentation * Prepare required export documentation in accordance with the ...

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Dispatch Support Representative information

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities in Texas are hiring for Dispatch Support Representative jobs?

Cities in Texas with the most Dispatch Support Representative job openings:

Dispatch Support Representative jobs near you

Customer Support Representative - CS

Houston, TX • On-site

CareOne
Health Care and Social Assistance • 10K+ employees
Learn more about CareOneexternal

$16.25 - $20.75/hr

Other

Medical, Retirement, PTO

Re-posted 10 days ago

CareOne rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

Job description

Customer Support Representative

Great new career opportunity in long-term care pharmacy!

Now hiring - Customer Support Representative - [Enter Location]

Hours:

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support requests made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Associate's Degree in a computer related field, Bachelor's preferred

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail
About Us

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to offer:

  • Competitive salaries
  • Comprehensive healthcare benefits
  • 401(k) retirement plan
  • Paid time off
  • Opportunities to advance and grow your career
  • And more!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an equal opportunity employer

EEO/AA/M/F/DV

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

CareOne logo

About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

Facebook

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