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Dispatch Support Representative Jobs in Texas (NOW HIRING)

Artech Information System LLC

DESKSIDE SUPPORT

Houston, TX · On-site

$19.25 - $24.50/hr

Deskside Support Representative Distributed Client Services Location:Houstan,TX Duration: 12 ... This model is dispatch to clients desks as well as walk up support. Trade Floor, Mac & mobility ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

... support one another, take ownership of their work, and work together to deliver exceptional ... JOB SUMMARY The Dispatch Representative is responsible for ensuring the seamless coordination of ...

Living Earth

Inside Sales Support

Conroe, TX · On-site

Coordinate with dispatch, drivers, yard personnel, and management to ensure orders are scheduled ... Support outside sales representatives by preparing quotes, pulling customer information, monitoring ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

... support one another, take ownership of their work, and work together to deliver exceptional ... JOB SUMMARY The Dispatch Representative is responsible for ensuring the seamless coordination of ...

Ezee Fiber

Representative, Dispatch

Houston, TX · On-site

$14.75 - $19/hr

... support one another, take ownership of their work, and work together to deliver exceptional ... The Dispatch Representative is responsible for ensuring the seamless coordination of jobs for our ...

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Dispatch Support Representative information

What is a dispatch support representative?

A Dispatch Support Representative is a professional who assists with coordinating and managing the movement of goods, services, or personnel for an organization. Their primary responsibilities include communicating with drivers or field staff, scheduling dispatches, tracking deliveries or service appointments, and resolving any logistical issues that may arise. They play a key role in ensuring operations run smoothly and efficiently by providing timely support and accurate information. Strong organizational, communication, and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive as a dispatch support representative?

To thrive as a Dispatch Support Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and proficiency in office applications like Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are vital soft skills. These competencies ensure efficient coordination of resources, timely response to service requests, and a high level of customer satisfaction.

How does a dispatch support representative typically collaborate with drivers and other team members to ensure efficient operations?

As a Dispatch Support Representative, you will frequently coordinate with drivers, logistics coordinators, and customer service teams to ensure timely and accurate deliveries. This includes real-time communication with drivers to address route changes, delays, or emergencies, and updating relevant parties about shipment statuses. Effective collaboration often involves using dispatch management software and maintaining clear, concise communication to resolve any issues quickly. Building strong working relationships within the team is key to minimizing disruptions and maintaining high service standards.

What is the difference between Dispatch Support Representative vs Customer Service Representative?

AspectDispatch Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in logistics or communicationHigh school diploma; customer service training often preferred
Work EnvironmentLogistics or transportation companies; office or call centerRetail, telecom, or service industries; office or call center
Employer & Industry UsageTransportation, delivery, logistics companiesVarious industries including retail, telecom, hospitality
Common Search & Comparison IntentUnderstanding roles in logistics and dispatchCustomer interaction and support roles

The Dispatch Support Representative primarily focuses on coordinating and supporting transportation or delivery operations, often working closely with drivers and logistics teams. In contrast, a Customer Service Representative handles customer inquiries, complaints, and support across various industries. While both roles involve communication skills and call center environments, their core responsibilities and industry focus differ significantly.

What cities in Texas are hiring for Dispatch Support Representative jobs?

Cities in Texas with the most Dispatch Support Representative job openings:

Dispatch Support Representative jobs near you

Field Support Representative II

Irving, TX • On-site

Canon Business Process Services, Inc.
Strategic Planning Consulting Services • 10K+ employees
Learn more about Canon Business Process Services, Inc.external

Full-time

This job post has expired today. Applications are no longer accepted.

Canon Business Process Services rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

Job description

Overview
Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in-house talent pool which provides replacement and/or short-term administrative services in place of Office Service Reps (and others) who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties, as assigned).
NOTE: This position requires heavy travel (up to 75 %), and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.
Responsibilities
CUSTOMER SERVICE
• Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
MAIL/PACKAGES/POUCHES
• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner. Secure necessary signatures and documentation to confirm delivery.
SUPPLIES/COPYING/FAXING/ADMINISTRATION
• Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
May possibly perform any of the following functions at the direction of the Site Manager:
• Set up and maintain client's kitchen areas and conference rooms, order food and make coffee.
• Provide reception work such as answering telephones, taking messages and greeting visitors.
• Move boxes, supplies or furniture; replace light bulbs.
• May be requested to perform document scanning.
• Prepare outgoing items for shipping.
• Additional responsibilities that other employees at that site do not perform.
May prepare reports in order to measure productivity and prepare billing charges.
Qualifications
  • High school diploma or equivalent
  • 1-3 years' experience working in a mailroom or professional office environment.
  • Capable of performing the basic job functions under general direction.
  • Basic knowledge of metering, weighting, logging and other shipping procedures.
  • Basic computer skills required.
  • Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
  • General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
  • Contacts may occasionally be outside own department.
  • Contacts involve the exchange of information or data requiring some explanation or interpretation.
  • Excellent customer service, professional attitude and appearance are a must
  • Ability to work overtime & meet deadlines
  • Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

PHYSICAL DEMANDS/ WORKING CONDITIONS
  • Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
  • May lift and/or move up to 50lbs.
  • Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested
  • Good organizational skills

What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!

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