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Director Ticket Operations Jobs in Texas (NOW HIRING)

Hanes Companies

Operations Manager

Houston, TX · On-site

Direct supervision of employees * Additional duties may be required Qualifications: * Proven ... Adequate computer skills for ticket printing, inventory tracking, shipping reporting, and employee ...

Hanes Companies

Operations Manager

Houston, TX · On-site

$60 - $80/hr

Direct supervision of employees * Additional duties may be required Qualifications: * Proven ... Adequate computer skills for ticket printing, inventory tracking, shipping reporting, and employee ...

Hanes Companies

Operations Manager

Houston, TX · On-site

Direct supervision of employees * Additional duties may be required Qualifications: * Proven ... Adequate computer skills for ticket printing, inventory tracking, shipping reporting, and employee ...

The UFL

Director, Team Marketing

Dallas, TX · On-site

$125 - $150/hr

Head of Business Operations (Team) Location: Dallas, DC or Louisville ABOUT THE UFL: The United ... performance, ticket sales and game attendance. The team Marketing lead is responsible for ...

Exacta

Senior Director, Customer Operations

Austin, TX · On-site

JOB SUMMARY The Senior Director of Customer Operations provides strategic leadership for Exacta ... ticket resolution times, escalation rates, customer satisfaction (CSAT), and Net Promoter Score ...

Iris Energy

Data Center Operations Lead

Childress, TX · On-site

$100 - $125/hr

Validate ticket prioritization, ensure accurate routing, and identify emerging ticketing patterns ... repeat issues, directing follow‑up tasks to IOC analysts, day‑shift leads, or on‑site ...

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Director Ticket Operations information

See Texas salary details

$31.7K

$100.3K

$167.2K

How much do director ticket operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director ticket operations in Texas is $100,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $126,200.00 per year, depending on experience, location, and employer.

How does a director ticket operations collaborate with other departments to ensure successful event execution?

A Director of Ticket Operations works closely with marketing, finance, and venue management teams to coordinate ticket sales strategies, manage inventory, and ensure seamless event entry processes. They regularly communicate with event promoters and customer service staff to address any ticketing issues and provide real-time updates on sales performance. Effective collaboration is crucial to resolving challenges quickly, maximizing revenue, and delivering a positive experience for attendees.

What are the key skills and qualifications needed to thrive as a director ticket operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticketing systems, revenue management, and event logistics, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is typically required. Exceptional leadership, analytical thinking, and strong customer service skills help drive team performance and ensure a positive fan experience. These competencies are crucial for optimizing ticket sales, maintaining operational efficiency, and delivering seamless events.

What does a director of ticket operations do?

A director of ticket operations oversees the management and coordination of ticket sales, distribution, and customer service for events or venues. They develop strategies to maximize ticket revenue, ensure smooth ticketing processes, and lead teams using ticketing software and data analysis tools. The role often requires strong leadership, organizational skills, and knowledge of ticketing systems and industry regulations.

What are the most commonly searched types of Ticket Operations jobs in Texas?

The most popular types of Ticket Operations jobs in Texas are:

What are popular job titles related to Director Ticket Operations jobs in Texas?

For Director Ticket Operations jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Director Ticket Operations jobs in Texas look for?

The top searched job categories for Director Ticket Operations jobs in Texas are:

What cities in Texas are hiring for Director Ticket Operations jobs?

Cities in Texas with the most Director Ticket Operations job openings:

Director Ticket Operations jobs near you
Infographic showing various Director Ticket Operations job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $100,321 per year, or $48.2 per hour.

Director of Ticketing

Long Center for the Performing Arts

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Supervise the Box Office team to ensure online ticketing, call center, and group sales are run efficiently and with high customer service standards.

  • Manage contracts, financial operations, and event builds related to ticketing and revenue.

  • Provide strategic oversight of Tessitura and other patron-facing technologies to ensure data integrity, system optimization, and security.

Job description

About the Long Center
For Austinites of every background, the Long Center is the community gathering place that offers the most diverse programming and stunning views of the city, so that together, everyone can experience remarkable live arts and entertainment. Join us!
Position Summary
The Long Center is searching for a Tessitura champion to join our team as Director of Ticketing at our beautiful performing arts center in Austin, TX. This role provides strategic leadership for ticketing operations and customer service, and is responsible for optimizing revenue opportunities, fostering exceptional guest experiences, and ensuring our systems, services, and teams operate with efficiency, accessibility, and with a commitment to genuine hospitality.
Essential Duties and Responsibilities
Ticketing and Revenue Operations
  • Supervise the Box Office team to ensure online ticketing, call center, and group sales are run with the highest level of efficiency and customer service.
  • Establish departmental benchmarks, sales goals, service standards, and performance metrics, ensuring goals are met and regularly evaluated.
  • Manage contracts and relationships for external cultural organizations through a centralized box office program.
  • Handle accounting and financial operations including deposits, refunds, event ticketing estimates, settlements, cash/check reconciliation, recordkeeping, and reporting.
  • Oversee event builds, inventory management, dynamic pricing & rezoning, promotions, premium offerings, and ticket fulfillment processes.

Database Administration and Systems Oversight
  • Provide strategic oversight of Tessitura and other patron-facing technologies, ensuring data integrity, system optimization, security, and organizational best practices.
  • Supervise the Database Manager and contracted DBA to support the development of efficient constituent management, reporting, segmentation, and business intelligence processes.
  • Partner with Development, Marketing, Sales, Programming, Operations, and Finance teams to maximize the use of patron data and reporting tools in support of organizational goals.
  • Ensure proper utilization, maintenance, training, and support for Tessitura CRM and related and integrated technologies.

Strategic Leadership
  • Assist with the budgeting, forecasting, staffing, and planning for daily and long-term patron experience initiatives.
  • Partner with organizational leadership to develop and implement customer service, audience development, accessibility, and retention strategies.
  • Lead, coach, and develop direct reports, fostering a collaborative and high-performing team culture.
  • Attend departmental and leadership meetings and perform other duties and special projects as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)
  • 7+ years of experience with ticketing, customer service, arts administration, venue operations, or a related field.
  • Advanced Tessitura expertise, including constituent records, system tables, facility builds and price zones, production elements and performances, pricing and modes of sale, TNEW programming, advanced ticket order processing, reporting, integrations, and security/self-service tools.
  • Demonstrated experience leading customer-facing teams and developing service standards that enhance patron satisfaction.
  • Experience managing complex operational workflows, technology systems, budgets, and cross-functional projects.
  • Strong analytical, communication, leadership, and problem-solving skills.
  • Commitment to accessibility, inclusion, and exceptional guest service.

Physical Demands and Work Environment
This is a hybrid position with an office on the Long Center campus in Austin and the ability to work remotely as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
Benefits
In addition to salary, we offer a competitive benefits package, including health, dental, vision, 401k plan with employer match, generous paid time off, and unparalleled access to arts and cultural programming.
The Long Center is proud to be an Equal Opportunity Employer and we strive for a team that reflects Austin's diverse culture. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, sex or age. or age.

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