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Senior Ticket Operations Jobs in Texas (NOW HIRING)

Jobtailor

Application Development Manager

Irving, TX · On-site

$120 - $180/hr

Information Systems Operations * RFC and SR Ticket Management * Enterprise Application Support * Business Process Analysis Soft Skills * Strong People Skills * Excellent Communication Skills

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Exacta

Senior Director, Customer Operations

Austin, TX · On-site

JOB SUMMARY The Senior Director of Customer Operations provides strategic leadership for Exacta ... ticket resolution times, escalation rates, customer satisfaction (CSAT), and Net Promoter Score ...

Exacta

Senior Director, Customer Operations

Austin, TX · On-site

$150 - $210/hr

Senior Director, Customer Operations (4669) Requisition ID 4669 -Posted 07/30/2026 - Exacta Systems ... Establish and monitor key performance indicators including support ticket resolution times ...

Harris

STC Health, a division of Harris; is seeking a Senior Manager, Operations who will lead our DevOps, ... Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ...

Prodapt

Senior DevOps Engineer

Richardson, TX · On-site

$118K - $151K/yr

Prodapt is seeking a highly skilled and experienced Senior DevOps Automation Engineer to lead and ... Automate ticket lifecycle management, including status updates throughout the deployment pipeline.

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Senior Ticket Operations information

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

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The most popular types of Ticket Operations jobs in Texas are:

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For Senior Ticket Operations jobs in Texas, the most frequently searched job titles are:

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What cities in Texas are hiring for Senior Ticket Operations jobs?

Cities in Texas with the most Senior Ticket Operations job openings:

Senior Ticket Operations jobs near you

Ticket Operations Representative

Houston Rockets -- Toyota Center

Houston, TX • On-site

Full-time

Posted 2 days ago

New

Job description

Ticket Operations Representative
General Description:
The Ticket Operations Representative is responsible for executing best practices as outlined by the Senior Ticket Operations Representative. The ideal candidate will understand the sales process and have a desire to begin a career in operations. The Ticket Operations Representative will work with various departments within the venue as well as external event promoters for 3rd party events/concerts. They will be responsible for assisting with Ticket Operations departmental needs such as ticket
resolution, fulfillment, game- day/event support, as well as acting as a liaison between external and internal customers in a positive and professional manner.

RESPONSIBILITIES include but are not limited to:
  • Process tasks/orders using the venue’s designated ticketing software, AXS
  • Work with ticketing team to process season ticket orders, partial plan orders, group orders and premium ticket orders using established procedures and forms
  • Assist with developing and maintaining relationships with event promoters
  • Assist department with building offers and price codes as directed for Rockets, Comets and 3rd party events
  • Run ticket reports as needed
  • Perform ticket selling functions when needed
  • Provide support during Rockets, Comets games and third-party events
  • Assist in the supervision of arena ticket sales and box office windows
  • Provide exemplary service to all guests, clients, promoters; internally and externally
  • Maintain and develop ticket operations department policies and procedures as needed
  • Assist ticket operations department with additional tasks/duties as requested
  • Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork

MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent; college coursework or degree preferred
  • Knowledge of computerized ticketing systems preferred
  • Previous box office/ticket operations experience preferred
  • Must be available to work game days, events, and extended hours for special projects as needed
  • Excellent computer skills to include proficiency in Word, Excel, and Outlook
  • Must be extremely flexible with the ability to handle high levels of stress
  • Must be multi-task oriented with great attention to detail
  • Excellent verbal and written communication skills with pleasant phone etiquette
  • Able to adapt to a team player environment
  • Enthusiastic, creative, and able to think both strategically and tactically
  • Experience in appropriately working with and around confidential information
  • A self-starter
  • Cash handling experience preferred

PHYSICAL amp; MENTAL REQUIREMENTS:
  • The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others
  • The vision requirement includes the ability to review written and electronic materials in both digital and physical format
  • The employee must be able to transfer and move items for departmental needs
  • The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and
  • relationships

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