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Director Technical Operations Jobs in Ohio (NOW HIRING)

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ... Comfortable working with limited direct supervision. * Outgoing individual and well organized.

Mistras Group

TECHNICAL DIRECTOR

Heath, OH · Remote

The Technical Director is a leadership and operational role focused on driving scalability, consistency, quality and high-performance across multiple sites in the U.S. and Canada. Responsibilities ...

Mistras Group, Inc.-Shop

TECHNICAL DIRECTOR

Heath, OH · Remote

The Technical Director is a leadership and operational role focused on driving scalability, consistency, quality and high-performance across multiple sites in the U.S. and Canada. Responsibilities ...

Xerox

Technical Service Operations Manager

Westerville, OH · On-site

$111K - $112K/yr

Interface with Technical Operations to resolve issues. * Interface with Technicians to assist with ... Comfortable working with limited direct supervision. * Outgoing individual and well organized.

TCT Ministries

Technical Director

Akron, OH · On-site

$55K - $70K/yr

We are seeking a Technical Director who shares our Christian values and is committed to stewardship ... Motor Vehicle Operation: This position may require you to use company vehicles. * Ability to ...

TCT Network

Technical Director

Akron, OH · On-site

We are seeking a Technical Director who shares our Christian values and is committed to stewardship ... Motor Vehicle Operation: This position may require you to use company vehicles. * Ability to ...

TCT Network

Technical Director

Akron, OH

Job Summary Technical Director is responsible for the technical execution of each broadcast ... Motor Vehicle Operation: This position may require you to use company vehicles. * Ability to ...

fi

Technical Service Director

Columbus, OH · On-site

This position is responsible for planning, directing, and organizing the Construction Division ... Manages the operations and sets the individual accountabilities of department technical customer ...

Digital Remedy

Newscast Director

Steubenville, OH

Work with management on maximizing quality of newscasts, production workflows and technical operations. Requirements: * Experience Directing newscasts. * Knowledge of production standards and ...

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Showing results 21-40

All JobsTechnical Operations JobsDirector Technical Operations JobsDirector Technical Operations Jobs in Ohio

Director Technical Operations information

See Ohio salary details

$57.5K

$133.4K

$185.4K

How much do director technical operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for director technical operations in Ohio is $133,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,700.00 and $162,600.00 per year, depending on experience, location, and employer.

What is the difference between Director Technical Operations vs Operations Manager?

AspectDirector Technical OperationsOperations Manager
Required CredentialsBachelor's or Master's in Engineering, Business, or related field; often certifications in project management or technical areasBachelor's degree in Business, Management, or related field; certifications like PMP are common
Work EnvironmentOversees multiple teams, strategic planning, high-level decision making in technical settingsManages daily operations, team supervision, process implementation at the departmental level
Employer & Industry UsageUsed in tech, manufacturing, and engineering firms for senior technical leadershipCommon across various industries for operational oversight at the team or department level

The main difference is that the Director Technical Operations focuses on strategic, high-level technical oversight and long-term planning, while the Operations Manager handles day-to-day operational management and team supervision. Both roles require technical knowledge, but the director role is more strategic and broad in scope.

What does a director of technical operations do?

A Director of Technical Operations oversees the technical aspects of a company's operations, ensuring that systems, processes, and teams function efficiently and effectively. They manage technical teams, develop strategies for system improvements, and coordinate cross-department efforts to meet organizational goals. Their responsibilities often include implementing best practices, maintaining service quality, and overseeing budgets and resource allocation for technical projects. This leadership role requires strong technical knowledge, management skills, and the ability to align technology initiatives with business objectives.

How does a director of technical operations typically collaborate with cross-functional teams to achieve organizational goals?

A Director of Technical Operations frequently partners with teams across engineering, product management, customer support, and IT to drive seamless technology delivery and operational efficiency. This role often involves coordinating large-scale projects, aligning technical resources with business priorities, and facilitating communication between technical and non-technical stakeholders. Effective collaboration ensures that operational strategies support overall company objectives and that projects are delivered on time and within budget. Regular meetings, status updates, and joint planning sessions are common practices to maintain alignment and foster a collaborative culture.

What are the key skills and qualifications needed to thrive as a director of technical operations, and why are they important?

To excel as a Director of Technical Operations, you need extensive experience in operations management, project leadership, and a solid background in engineering or information technology, often backed by a relevant degree. Familiarity with IT service management tools, cloud platforms, and certifications like ITIL or PMP are commonly required. Exceptional communication, strategic thinking, and team leadership are critical soft skills that set high performers apart. These qualities are essential for aligning technical teams with business goals, ensuring efficient operations, and driving organizational growth.

What are the most commonly searched types of Technical Operations jobs in Ohio?

The most popular types of Technical Operations jobs in Ohio are:

What are popular job titles related to Director Technical Operations jobs in Ohio?

For Director Technical Operations jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Technical Operations jobs in Ohio look for?

The top searched job categories for Director Technical Operations jobs in Ohio are:

What cities in Ohio are hiring for Director Technical Operations jobs?

Cities in Ohio with the most Director Technical Operations job openings:

Director Technical Operations jobs near you
Infographic showing various Director Technical Operations job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $133,394 per year, or $64.1 per hour.

Technical Service Operations Manager

Xerox

Westerville, OH • On-site

$111K - $112K/yr

Full-time

Re-posted 16 days ago

Xerox rating

7.3

Company rating: 7.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

102nd of 157 rated electronics manufacturers

Job description

Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB SUMMARY:
Works onsite in Westerville, Ohio at a Xerox Corporate Customer location supporting the customers' day-to-day printer fleet environment needs. Works closely with customer's end user community, customer IT, and Xerox resources to execute upon customer expectations.
Position is Customer's first point of contact for all Xerox inquiries or escalations.
Works closely with the Xerox Operations management team and Xerox customers to support the day-to-day activities and support needs of customers.



ROLES AND RESPONSIBILITIES:
This role specifically encompasses the following duties:

  • Responsible for all first level customer escalations - must be able to respond to and manage through resolution.

  • Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.

  • Manage Client Services relationship and escalate issues as needed.

  • Manage Configurations of Printers, Printer Software, Cloud Fleet Manager, Print Release Settings, and related services.

  • Creates Change Requests for System upgrades

  • Installs firmware and Configuration files onto the fleet of printers.

  • Interface with Technical Operations to resolve issues.

  • Interface with Technicians to assist with contacts and software loads

  • Coordinate all new printer installs.

  • Provide all necessary documentation and information to Manager as needed

  • Device inventory collection and analysis - identify current assets at each customer location.

  • Place manual orders for supplies as needed or as desired by customer.

  • Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Xerox remote tools.

  • Monitor device utilization within customer environment.

  • Management of device Installs, Moves, Adds and Changes (IMAC)

  • Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization.

  • Conduct Train the Trainer and End User Training as necessary.

  • Manage cartridge recycling program.

  • Maintain end-user relationship to assure high level of customer satisfaction.

  • This role is NOT a People Manager role, but a Process driven role.

PERSONAL CHARACTERISTICS:

  • Must possess high customer service skills.

  • Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness.

  • Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users.

  • Comfortable working with limited direct supervision.

  • Outgoing individual and well organized.

  • Demonstrated ability to perform in a highly multi-tasking environment.

  • Capable of moving equipment weighing up to 60 pounds.

COMMUNICATION SKILLS:

  • Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format.

TEAM BUILDING:

  • Able to work effectively and cooperatively with customers, remote team members and managers.

  • Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences.

PROBLEM SOLVING:

  • Experience in interfacing with Customers and resolving customer problems.

  • Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions.

  • Ability to analyze data sets to provide reporting or analyze issues and opportunities.


EDUCATION & TRAINING:

  • Associate degree or equivalent experience preferred.

  • Working knowledge of printer hardware, maintenance, network management, and output analysis.

  • Advanced MS Excel Skills (Vlookup / Pivots / Formulas)

  • Demonstrated ability to keep abreast of technology associated with computer and print environments.


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About Xerox

Sourced by ZipRecruiter

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients -- no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Norwalk, CT, US

Year founded

1906

Social media

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