Director Technical Operations Jobs in Florida (NOW HIRING)

This position is on - site in our Royal Caribbean North Miami Studios

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group's Entertainment team has an exciting career opportunity for a full Specialist, Entertainment Recruitment and Technical Operations reporting to Manager, Entertainment Technical Operations.

Position Summary

The Specialist, Entertainment Recruitment and Technical Operations, is responsible for the end-to-end recruitment of technical entertainment personnel across the Royal Caribbean International fleet. This position combines talent acquisition, global outreach, institutional relationship-building, and strategic workforce planning to ensure the organization maintains a deep, qualified pipeline of stage, audio, lighting, lounge, rigging, and automation technicians for current and new-build vessels. 

Essential Duties and Responsibilities 

Recruitment Leadership 

• Lead end-to-end recruitment for all entertainment technical positions across the Royal Caribbean International fleet, including stage technicians, audio engineers, lighting technicians, lounge technicians, rigging, and automation specialists. 

• Develop and manage recruitment pipelines across all technical disciplines, ensuring vessel staffing requirements are met ahead of sailings, new-build deliveries, and itinerary changes. 

• Partner with shipboard Entertainment Technical Managers and shore side leadership to align recruitment output with operational needs. 

• Screen, interview, and evaluate candidates against Royal Caribbean technical and behavioral standards; manage offer and pre-boarding processes. 

• Administrative Support: Collect and compile all necessary documentation for final clearance while actively participating in team meetings to share updates. Ensure consistency between JD Edwards Enterprise One profiles and TMS assignments. 

Trade Events & Global Outreach 

• Research, plan, and attend relevant trade events, festivals, industry expos, and technical theatre conferences worldwide to identify and engage prospective talent. 

• Represent Royal Caribbean International as an employer of choice within the live entertainment and technical production community. 

• Build and maintain a network of industry contacts, i.e. technical directors, production managers, touring crew, and freelance technicians to support proactive candidate sourcing. 

• Build and manage budget tracking systems for all expenses related to recruitment requirements. 

Academic & Institutional Partnerships 

• Identify and develop relationships with technical colleges, performing arts institutions, and vocational training programs worldwide to create sustainable pipelines for early-career talent. 

• Coordinate collaborative initiatives including campus visits, informational sessions, career fairs, internship frameworks, and guest lecturing opportunities. 

• Establish Royal Caribbean International as a recognized career pathway within technical theatre and production education. 

Recruitment Content & Proposals 

• Create compelling recruitment content for use across digital platforms, career fairs, institutional presentations, and targeted outreach campaigns. 

• Develop and maintain up-to-date role profiles, candidate-facing materials, and recruitment proposals that accurately reflect onboard technical environments and career progression. 

• Collaborate with Marketing and HR Communications to ensure brand consistency across all recruitment-facing content. 

Workforce Planning & Forecasting 

• Research and maintain current par count data for technical entertainment positions across the active fleet. 

• Forecast recruitment volume requirements for new-build vessels, fleet expansions, and itinerary-driven staffing changes in coordination with Entertainment Operations leadership. 

• Produce regular reporting on pipeline health, time-to-fill metrics, and sourcing channel performance to inform talent strategy. 

• Reporting: Deliver timely and comprehensive reports on the documentation status for both new hires and returning crew members, providing real-time insights into approval processes. 

Technical Operations 

• Documentation Audits: Conduct regular audits and updates of Entertainment Tech Ops forms and related documentation. 

• Development and tracking of Technical Operations standard operating procedures documents. 

• Team Coordination Support: Assist scheduling & recruitment teams as needed  

• Any other duties as specified by Managers and shore side Entertainment Leaders. 

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

 Qualifications and Education 

• Minimum 3 years of experience in talent acquisition, entertainment staffing, technical production recruitment or a related field, preferably within the maritime or entertainment industry. 

• Working knowledge of live entertainment technical disciplines: stage operations, audio, lighting, automation, or equivalent. 

• Strong communication and interpersonal skills; comfortable representing the organization at public events, institutions, and trade environments, with a focus on providing outstanding support to new hires and existing Crew Members. 

• Ability to manage competing priorities across multiple vessels, new builds, and recruitment timelines simultaneously. 

• Proficiency in using Microsoft Office Suite. 

• Ability to work in a fast-paced environment and adapt to changing priorities. 

• Organizational and multitasking skills, with the ability to handle complex issues efficiently.

• Proficiency in using multiple web-based systems such as Smartsheet, Excel,TMS, CTRAC, JD Edwards Enterprise One, Oracle 

• Prior shipboard or cruise industry experience in a technical or production management capacity. 

• Existing network within the live entertainment, touring, or technical theatre community. 

• Experience building academic or institutional partnership programs. 

• Familiarity with STCW seafarer certification requirements and pre-boarding compliance processes. 

• Additional languages are an asset given the global nature of the talent pool. 

Working Conditions

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.