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Director Service Desk Jobs in Raleigh, NC (NOW HIRING)

STI

desktop support

Raleigh, NC · On-site

... service desk tickets in order to appropriately prioritize and provide appropriate solutions. A ... Qualified candidates will have the skill to lead projects that require directing the work of others ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$14.75 - $19/hr

Answer and direct incoming calls Office Operations Support * Stock and maintain break rooms and ... Service-oriented mindset What Makes This Role Unique This role requires someone who is comfortable ...

Strata Solar LLC

Front Desk Coordinator

Durham, NC

$15.75 - $20.25/hr

Answer and direct incoming calls Office Operations Support * Stock and maintain break rooms and ... Service-oriented mindset What Makes This Role Unique This role requires someone who is comfortable ...

Strata Clean Energy

Front Desk Coordinator

Durham, NC · On-site

$15.75 - $20.25/hr

Answer and direct incoming calls Office Operations Support * Stock and maintain break rooms and ... Service-oriented mindset What Makes This Role Unique This role requires someone who is comfortable ...

Lowes Foods

Guest Service Mgr Level V

Raleigh, NC

Perform guest service desk functions as needed. 14. Ensure that an accurate daily cash count is ... direct reports. 6. Ability to read and understand information and direction. 7. Ability to work ...

New

Associa

Front Desk Associate - 55+ Community

Clayton, NC · On-site

$12 - $15.25/hr

This role provides exceptional customer service while creating a welcoming, professional, and ... Answer, screen, and direct incoming telephone calls and emails. * Maintain resident records and ...

New

Infojini Inc

Desktop Support Lead (locals)

Raleigh, NC · On-site

Provides updates on work progress to Customer Support Specialists and the Service Desk using call ... Project Management - Ability to lead projects that require directing the work of others and with ...

Associa

Front Desk Associate - 55+ Community

Clayton, NC · On-site

$12 - $15.25/hr

This role provides exceptional customer service while creating a welcoming, professional, and ... Answer, screen, and direct incoming telephone calls and emails. * Maintain resident records and ...

New

RS Eye Care

Medical Front Desk Coordinator

Smithfield, NC · On-site

$15 - $18/hr

Our practice is committed to delivering exceptional patient care through outstanding service ... Coordinate and schedule patient appointments * Assist patients and direct them to the appropriate ...

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. * Train, direct the work of, resolve issues/problems and coach and counsel ...

Infojini Inc

Desktop Support

Raleigh, NC

Direct Client Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and ...

AUS Inc

Security Officer Full Time Front Desk

Apex, NC · On-site

$26/hr

Provide customer service to our clients by carrying out security-related procedures, site-specific ... and directing guests in accordance with site-specific procedures. * Respond to incidents and ...

Sage Hospitality Group

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. * Train, direct the work of, resolve issues/problems and coach and counsel ...

Sage Hospitality

Front Desk Supervisor

Raleigh, NC

$19 - $21/hr

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. * Train, direct the work of, resolve issues/problems and coach and counsel ...

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. * Train, direct the work of, resolve issues/problems and coach and counsel ...

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. * Train, direct the work of, resolve issues/problems and coach and counsel ...

21c Museum Hotels

Overnight Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

... service) cash and credit operations, including, but not limited to, checks, over/short figures ... Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.

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Director Service Desk information

See Raleigh, NC salary details

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How much do director service desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for director service desk in Raleigh, NC is $35.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.66 and $46.47 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a director service desk?

A Director Service Desk is responsible for overseeing the entire service desk operation within an organization. This includes managing staff, setting customer service standards, implementing best practices, and ensuring that IT support services meet business needs. They also analyze service desk performance, drive continuous improvement, and collaborate with other IT leaders to align support services with organizational goals. The director often communicates with upper management to report on metrics, budgets, and strategic initiatives.

What are the key skills and qualifications needed to thrive as a director service desk?

To thrive as a Director Service Desk, you need extensive experience in IT service management, strategic leadership, and a solid understanding of service desk operations, often backed by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow or Jira, and certifications such as ITIL or HDI are typically required. Exceptional communication, problem-solving, and team leadership skills help in managing diverse teams and driving continuous improvement. These competencies are essential for ensuring high-quality support, optimizing performance, and aligning IT services with organizational goals.

What are some common challenges faced by a director service desk, and how can they be addressed?

As a Director of Service Desk, you may encounter challenges such as managing high ticket volumes, maintaining consistent service quality, and motivating a diverse team. Balancing rapid response times with thorough issue resolution requires strong process optimization and the effective use of key performance indicators. Additionally, fostering collaboration across IT, operations, and customer service departments is crucial for resolving complex issues and driving continuous improvement. Proactive communication, regular training, and leveraging automation tools can help address these challenges effectively.

What is the difference between Director Service Desk vs Service Desk Manager?

AspectDirector Service DeskService Desk Manager
ResponsibilitiesOversees multiple service desk teams, strategic planning, and high-level policy developmentManages daily operations, team supervision, and service delivery
Required CredentialsBachelor's degree, ITIL certification, extensive experience in IT service managementBachelor's degree, ITIL certification, experience in service desk operations
Work EnvironmentSenior leadership setting, strategic meetings, cross-department collaborationOperational environment, team management, customer interaction

The main difference between a Director Service Desk and a Service Desk Manager lies in scope and strategic focus. The Director oversees multiple teams and sets long-term goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in IT service management, but the Director's role is more strategic and high-level.

What are the most commonly searched types of Service Desk jobs in Raleigh, NC?

The most popular types of Service Desk jobs in Raleigh, NC are:

What are popular job titles related to Director Service Desk jobs in Raleigh, NC?

For Director Service Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Service Desk jobs in Raleigh, NC look for?

The top searched job categories for Director Service Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Service Desk jobs?

Cities near Raleigh, NC with the most Director Service Desk job openings:

Director Service Desk jobs near you

desktop support

STI

Raleigh, NC • On-site

Full-time

Re-posted 22 days ago

Job description

Job Title:NCDOT - Specialist- Expert
Client:State of North Carolina
Location:Century Center, Raleigh NC
Interview Type:Either Webcam Interview or In Person
Description:
The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED**
The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED**
Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and provide appropriate solutions. A Client Services analyst will promote positive customer relationships and mentors' teammates to ensure client satisfaction and organizational success. Client Services takes ownership of customer problems and works with a sense of urgency to resolve these incidents and problems. An analyst will communicate status and progress to the customers in a timely professional manner. All analysts will also provide updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system. A qualified candidate will possess significant technical knowledge and serves as a team member with other analysts to help solve complex problems. Skills include proficiencies with different types of computer hardware, software, peripherals and components, networking protocols and communications. A qualified analyst will know how to image new computers and install the appropriate software for customers. The analyst must know how to install local and network printers along with other peripherals such as scanners. An analyst will be responsible for migrating and protecting user data and profiles as computers are replaced. A candidate should be able to show how they stay abreast of current technologies to better the end users working environment. A Client Services analyst can identify emerging trends relating to issues and problems, then researches and makes suggestions of solutions to solve current and prevent future problems. Client Services analysts communicate with Data Center Operations when modifying user data storage, DHCP reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). The CS analyst will collaborate with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications and provide solutions. Also, a CS analyst will work with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management:
Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management.
Documentation:
This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. - software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
System Security:
It is the responsibility of all Client Services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, transferring or usage in a manner inconsistent with IT Security Policies and standards.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
• Skilled in different types of computer hardware, mobile devices, software, peripherals and components, networking protocols and communications.
Required
7
Years
• Installing and imaging new computers and loading of appropriate software for customers.
Required
7
Years
• Installing local and network printers and other peripherals.
Required
7
Years
• Migrating data and user profiles.
Required
7
Years
• Documenting process and procedures related to technical support activities.
Required
7
Years
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.
Required
7
Years

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