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Director Saas Implementation Jobs (NOW HIRING)

Intellum, Inc.

Implementation Project Manager

This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum ... This role reports to the Director of Technical Project Management. Responsibilities: Project ...

K12 Insight

Implementation Engineer

Herndon, VA

$90K - $110K/yr

... -- with hands-on accountability for vendor integrations and platform deployments; or (b) client-facing K-12 SaaS implementation, system integration, or solutions delivery, with hands-on technical ...

ResMed, Inc.

Senior Project Manager

n The primary role of the Senior Project Manager - SaaS Customer Implementations is to lead large ... Proven success leading cross-functional teams without direct authority. * Experience with complex ...

CreatorIQ, Inc

Senior Manager, Implementation

New York, NY · On-site

$132K - $165K/yr

Partner with the Director of Implementation on capacity planning, hiring, and team structure as the ... Experience * 8+ years in enterprise SaaS implementation, customer success, or professional services ...

Okta

Director, Strategic Delivery

Required : • 10-12+ years of professional experience in enterprise SaaS implementation, technical ... Preferred : • Direct experience implementing AI tools or prompt-engineering models to automate ...

Confido

Director of Implementation

New York, NY · On-site

$170K - $210K/yr

The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience ... The ideal candidate has managed complex enterprise rollouts - whether in consulting, B2B SaaS, at a ...

Accordion

SaaS Strategic Finance, Director

Chicago, IL · On-site

... implement tools and processes and deliver solutions that meet the rigor and pace required in a ... Director at Accordion. * A SaaS company undergoing an ownership transition needs additional ...

Crisis24

Director, Customer Implementation

Annapolis, MD · On-site

$135K - $150K/yr

Experience implementing enterprise-level SaaS platforms. * Certifications: PMP, PMI-ACP,ITIL or similar certifications. The above statements are intended to describe the general nature and level of ...

Alliance HCM

Client Onboarding Manager

Shenandoah, TX · On-site

Client Onboarding Manager Requirements: * 5+ years of experience in SaaS implementation, HR tech, or software deployments * 3+ years of direct people management and team leadership experience * Deep ...

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Director Saas Implementation information

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How much do director saas implementation jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for director saas implementation in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of SaaS Implementation, and why are they important?

To excel as a Director of SaaS Implementation, you need extensive experience in project management, SaaS deployment, and client relationship management, often supported by a relevant bachelor’s or master’s degree. Familiarity with implementation frameworks, CRM systems, project management tools like Jira or Asana, and certifications such as PMP or Scrum Master are highly valuable. Exceptional leadership, problem-solving, and communication skills help drive cross-functional teams and ensure client satisfaction. These skills ensure seamless SaaS product rollouts, effective team coordination, and successful client onboarding, which are critical for organizational growth and customer retention.

What is the difference between Director Saas Implementation vs SaaS Project Manager?

AspectDirector Saas ImplementationSaaS Project Manager
CredentialsTypically requires extensive experience in SaaS deployment, leadership, and often advanced degrees or certifications in IT or businessUsually holds a bachelor’s degree in IT, business, or related fields; certifications like PMP are common
Work EnvironmentLeads multiple teams, oversees strategic implementation, and interacts with executive stakeholdersManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageFound in large SaaS companies, enterprise software providers, and consulting firmsCommon across SaaS vendors, tech companies, and consulting agencies

The main difference is that the Director Saas Implementation focuses on strategic leadership and overseeing multiple projects, while the SaaS Project Manager handles day-to-day project execution. Both roles require SaaS deployment experience, but the director role involves higher-level planning and stakeholder management.

What does a Director of SaaS Implementation do?

A Director of SaaS Implementation oversees the deployment and integration of Software as a Service (SaaS) solutions for clients or within an organization. They lead teams responsible for project planning, client onboarding, technical configuration, and ensuring successful adoption of SaaS products. Their role often involves collaborating with sales, product, and support teams to tailor solutions to customer needs, manage timelines, and resolve issues. They also develop best practices and strategies to streamline the implementation process and maximize customer satisfaction.

What are some common challenges faced by a Director of SaaS Implementation, and how can they be addressed?

A Director of SaaS Implementation often encounters challenges such as managing multiple client expectations, aligning cross-functional teams, and ensuring smooth onboarding within tight deadlines. Success in this role requires excellent project management skills, proactive communication, and the ability to anticipate technical or organizational roadblocks. Building strong relationships with stakeholders and fostering a collaborative environment helps to address these challenges, ensuring projects stay on track and client satisfaction remains high.
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Director Saas Implementation jobs near you
Implementation Project Manager

Implementation Project Manager

Intellum, Inc.

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

About us
Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.
We have always been a "remote first" company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our "smart growth" approach ensures that we will continue to scale our company effectively.
This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking. This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects.
The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective services experiences for new and existing Intellum clients. Responsible for directly managing end-to-end implementation projects and technical initiatives, the IPM ensures alignment between technical requirements and business goals while providing a structured, high-quality customer experience. This role requires strong project management capabilities, platform expertise, and the ability to collaborate across internal and customer teams to deliver measurable outcomes.
As a member of the Technical Project Management team within Professional Services, you will guide internal stakeholders and clients through complex implementation efforts, proactively identifying risks, resolving issues, and providing clear technical guidance throughout the project lifecycle. You will partner closely with cross-functional teams, including Sales, Customer Success, Product, Engineering, Support, and Education, to ensure clients are positioned for long-term adoption and success. This role reports to the Director of Technical Project Management.
Responsibilities:
Project Management & Work Quality
  • Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget.
  • Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers.
  • Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs.
  • Coordinate internal and client-facing resources, aligning project delivery with customers' desired business outcomes and Intellum's company targets.

Technical & Platform Expertise
  • Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures.
  • Translate technical and business requirements into scalable solutions aligned with client goals and product capabilities.
  • Identify potential project and technical risks early and proactively develop mitigation strategies.

Continuous Improvement & Knowledge Sharing
  • Contribute insights from project retrospectives to improve team workflows and implementation methodology.
  • Document and share best practices, templates, and reusable assets to support consistent delivery excellence.
  • Support operational discipline by maintaining accurate documentation and adherence to established processes.

Customer Experience & Growth
  • Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention.
  • Align project milestones to measurable client business outcomes and adoption goals.
  • Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management.
  • Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders.

Stakeholder Management & Communication
  • Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged.
  • Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness.
  • Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle.

Metrics/Goals
  • The Implementation Project Manager is measured on:
    • Client satisfaction
    • Implementation timeline adherence
    • Scope and budget management
    • Project health indicators
    • Post-onboarding adoption and retention indicators
Required Skills
  • 5+ years of relevant experience
    • At least 3+ years of experience in SaaS implementation, ideally at the enterprise level
    • Strong preference for experience working with HR, Education, or similar systems
  • Experience managing client relationships and high-stakes, high-visibility projects
  • Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms
  • Strong understanding of platform architecture, integration best practices, implementation best practices, and project management methodology
  • Ability to balance multiple projects and competing priorities
  • Excellent written and verbal communication skills
  • Strong organizational, time management, and problem-solving skills
  • Collaborative mindset and the ability to lead without authority

BENEFITS
  • Medical - 100% of employee premiums for selected individual plans
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • LinkedIn Learning
  • 401(k) plus matching (US Based Only)
  • Flexible PTO
  • Calm subscription
  • Annual Company Retreat

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at careers@intellum.com.
If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to careers@intellum.com to inquire about specific pay ranges.

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