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Director Saas Implementation Jobs (NOW HIRING)

Karbon

Implementation Team Lead

... experience in SaaS implementation, onboarding, or professional services-accounting industry ... Excellent communicator-clear, direct, and comfortable guiding customers through change

Allego

Manager of Implementation Services

Waltham, MA

$82K - $141K/yr

Drive a direct and positive impact on the growth of the company. Requirements * Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and ...

allego

Manager of Implementation Services

Waltham, MA · On-site

$82K - $141K/yr

Drive a direct and positive impact on the growth of the company. Requirements * Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and ...

Allego

Manager of Implementation Services

Waltham, MA · On-site

$82K - $141K/yr

Drive a direct and positive impact on the growth of the company. Requirements * Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and ...

Medisolv, Inc

Implementation Project Manager

Reporting to the Director of Implementations, we are looking for someone who can play a critical ... Manage multiple healthcare SaaS implementation projects simultaneously, ensuring alignment with ...

New

CreatorIQ, Inc

Senior Manager, Implementation

New York, NY · On-site

$132K - $165K/yr

Partner with the Director of Implementation on capacity planning, hiring, and team structure as the ... Experience * 8+ years in enterprise SaaS implementation, customer success, or professional services ...

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How much do director saas implementation jobs pay per hour?

As of May 31, 2026, the average hourly pay for director saas implementation in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of SaaS Implementation, and why are they important?

To excel as a Director of SaaS Implementation, you need extensive experience in project management, SaaS deployment, and client relationship management, often supported by a relevant bachelor’s or master’s degree. Familiarity with implementation frameworks, CRM systems, project management tools like Jira or Asana, and certifications such as PMP or Scrum Master are highly valuable. Exceptional leadership, problem-solving, and communication skills help drive cross-functional teams and ensure client satisfaction. These skills ensure seamless SaaS product rollouts, effective team coordination, and successful client onboarding, which are critical for organizational growth and customer retention.

What are some common challenges faced by a Director of SaaS Implementation, and how can they be addressed?

A Director of SaaS Implementation often encounters challenges such as managing multiple client expectations, aligning cross-functional teams, and ensuring smooth onboarding within tight deadlines. Success in this role requires excellent project management skills, proactive communication, and the ability to anticipate technical or organizational roadblocks. Building strong relationships with stakeholders and fostering a collaborative environment helps to address these challenges, ensuring projects stay on track and client satisfaction remains high.

What does a Director of SaaS Implementation do?

A Director of SaaS Implementation oversees the deployment and integration of Software as a Service (SaaS) solutions for clients or within an organization. They lead teams responsible for project planning, client onboarding, technical configuration, and ensuring successful adoption of SaaS products. Their role often involves collaborating with sales, product, and support teams to tailor solutions to customer needs, manage timelines, and resolve issues. They also develop best practices and strategies to streamline the implementation process and maximize customer satisfaction.

What is the difference between Director Saas Implementation vs SaaS Project Manager?

AspectDirector Saas ImplementationSaaS Project Manager
CredentialsTypically requires extensive experience in SaaS deployment, leadership, and often advanced degrees or certifications in IT or businessUsually holds a bachelor’s degree in IT, business, or related fields; certifications like PMP are common
Work EnvironmentLeads multiple teams, oversees strategic implementation, and interacts with executive stakeholdersManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageFound in large SaaS companies, enterprise software providers, and consulting firmsCommon across SaaS vendors, tech companies, and consulting agencies

The main difference is that the Director Saas Implementation focuses on strategic leadership and overseeing multiple projects, while the SaaS Project Manager handles day-to-day project execution. Both roles require SaaS deployment experience, but the director role involves higher-level planning and stakeholder management.

More about Director Saas Implementation jobs
What cities are hiring for Director Saas Implementation jobs? Cities with the most Director Saas Implementation job openings:
What are the most commonly searched types of Saas Implementation jobs? The most popular types of Saas Implementation jobs are:
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What job categories do people searching Director Saas Implementation jobs look for? The top searched job categories for Director Saas Implementation jobs are:
Director Saas Implementation jobs near you
Infographic showing various Director Saas Implementation job openings in the United States as of May 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 43% Physical, 21% Hybrid, and 36% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.
Implementation Team Lead

Implementation Team Lead

Karbon

Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

About Karbon
Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
About the Role!
Karbon is transforming how accounting firms run their practices. The Implementation Team Lead is a frontline leader who will focus on helping our Americas onboarding team deliver consistent, high-quality customer outcomes. You'll recruit and develop talented consultants, guide customers through the change curve, and keep projects moving with the trademark Karbon mix of clarity, candor, and partnership.
This role sits at the heart of customer activation-where strong leadership accelerates adoption, builds trust, and sets firms up for success.
People Leadership & Team Development
  • Partner with People & Talent and Services leadership to recruit, interview, and hire high-caliber individuals
  • Own new-hire onboarding for the Americas team-training, shadowing, certification, and ramp to full delivery
  • Run consistent, structured 1:1s focused on coaching, skill development, operational excellence, and performance clarity
  • Promote Karbon's culture of transparency, ownership, and continuous improvement-expect high standards and help the team meet them
Customer Leadership & Escalation Management
  • Oversee the active implementation portfolio for your region and ensure every firm moves through the Karbon onboarding journey with speed and with confidence
  • Serve as the first escalation point for customer blockers-technical, operational, or change-management related. Move fast, keep customers calm, and partner cross-functionally to land solutions
  • Guide consultants on messaging, expectation management, and how to "bring the customer along" when work gets complex
  • Ensure every customer leaves implementation with a clear path into Customer Success and Support.
Operational Excellence
  • Monitor delivery metrics-throughput, time-to-value, sentiment, CSAT, go-live health, and utilization-and intervene early when projects drift
  • Contribute to regional forecasting and resource planning to maintain healthy bandwidth across the team in partnership with the VP of Services and Team Lead over our partners and contractors
  • Drive consistency in workflow setup, training paths, and methodology to maintain the Karbon implementation standard
  • Partner with Product, Support, and Sales to share insights from the frontline and help improve internal processes and customer experience
Enablement, Quality, & Methodology
  • Conduct quality checks on customer deployments, ensuring correct use of Karbon features, best-practice workflows, and data configuration
  • Partner with VP of Services and other Leads to keep the team current on feature releases and rollout impacts; translate product updates into implementation playbook updates
    Contribute to internal documentation, templates, and enablement content to strengthen team efficiency and knowledge transfer
About You
  • 3-5+ years of experience in SaaS implementation, onboarding, or professional services-accounting industry exposure is a plus
  • Experience mentoring others; formal people leadership preferred but not required
  • Strong project management and customer-facing problem-solving skills
  • Ability to manage complex escalations with empathy and decisiveness
  • Excellent communicator-clear, direct, and comfortable guiding customers through change
  • Familiarity with process mapping, workflow design, and operational best practices
  • Calm under pressure; thrives in fast-moving, high-expectation environments
  • Customer-centric with a knack for simplifying complexity
  • Takes ownership, leans into accountability, and invites the same from the team
  • Coaches with empathy but doesn't shy away from tough conversations
  • Loves building-people, processes, and operational discipline
Bonus points if you have:
  • Experience in the accounting or tax industry.
  • Previous experience with workflow, accounting, or project management software.
  • Background in software onboarding or enterprise implementations.
  • Knowledge of change management frameworks.
  • Experience in a startup or high-growth SaaS environment.
  • Deep knowledge and hands-on experience using Karbon.

Why work at Karbon?
  • Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
  • Excellent benefits package including:
    • Paid Flexible Time Off with an encouraged 3 weeks use per year
    • Company paid medical for you and eligible spouse/partner and dependents
    • Company paid dental and vision and eligible spouse/partner and dependents
    • Fully company funded short and long term disability
    • Fully company paid life insurance
    • 401(k) with company matching
    • Flexible Spending Account
    • Up to 8 weeks paid parental leave
    • Work-from-home stipend
  • Work with (and learn from) an experienced, high-performing team
  • A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
  • Be part of a fast-growing company that firmly believes in promoting high performers from within

As we hire across various locations within the USA we are required by law to include a reasonable estimate of the compensation range for this role.
The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as physical location/cost of living in that location, years of experience, skills, and other business needs.
It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. The base salary is one component of the total compensation package, which for some roles may include a target bonus, for some roles very competitive equity grant, and very generous benefits. While we believe competitive compensation is a critical aspect of you deciding to join us, we do hope you also spend time considering why our mission, purpose and values are right for you. We are creating something transformational here, and we hope you are as excited about the future as we are!
The estimated base salary range for this role is:
$100,000-$115,000 USD
Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!
We recruit and reward people based on capability and performance. We don't discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.
Generally, if you are a good person, we want to talk to you.
If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.
At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

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