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Director Saas Implementation Jobs (NOW HIRING)

Doxel

Implementation Specialist

Charlotte, NC · On-site +1

Construction is the second-largest industry in the world-nearly 4x the size of SaaS-yet it still ... Support customer-facing communication on assigned accounts, growing into direct ownership as you ...

Doxel

Implementation Specialist

Charlotte, NC · Remote

$75K - $85K/yr

Construction is the second-largest industry in the world--nearly 4x the size of SaaS--yet it still ... Support customer-facing communication on assigned accounts, growing into direct ownership as you ...

Doxel

Implementation Specialist

Boston, MA · Remote

$75K - $85K/yr

Construction is the second-largest industry in the world--nearly 4x the size of SaaS--yet it still ... Support customer-facing communication on assigned accounts, growing into direct ownership as you ...

Doxel

Implementation Specialist

Washington, DC · Remote

$75K - $85K/yr

Construction is the second-largest industry in the world--nearly 4x the size of SaaS--yet it still ... Support customer-facing communication on assigned accounts, growing into direct ownership as you ...

Getconfido

Director of Implementation

Manhattan, NY · On-site

The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience ... The ideal candidate has managed complex enterprise rollouts -- whether in consulting, B2B SaaS, at ...

Confido Health

Director of Implementation

Manhattan, NY · On-site

The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience ... The ideal candidate has managed complex enterprise rollouts -- whether in consulting, B2B SaaS, at ...

Confido

Director of Implementation

Manhattan, NY · On-site

The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience ... The ideal candidate has managed complex enterprise rollouts -- whether in consulting, B2B SaaS, at ...

Crisis24

Director, Customer Implementation

Annapolis, MD · On-site

$135K - $150K/yr

Experience implementing enterprise-level SaaS platforms. * Certifications: PMP, PMI-ACP,ITIL or similar certifications. The above statements are intended to describe the general nature and level of ...

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How much do director saas implementation jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for director saas implementation in the United States is $51.41, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of SaaS Implementation, and why are they important?

To excel as a Director of SaaS Implementation, you need extensive experience in project management, SaaS deployment, and client relationship management, often supported by a relevant bachelor’s or master’s degree. Familiarity with implementation frameworks, CRM systems, project management tools like Jira or Asana, and certifications such as PMP or Scrum Master are highly valuable. Exceptional leadership, problem-solving, and communication skills help drive cross-functional teams and ensure client satisfaction. These skills ensure seamless SaaS product rollouts, effective team coordination, and successful client onboarding, which are critical for organizational growth and customer retention.

What is the difference between Director Saas Implementation vs SaaS Project Manager?

AspectDirector Saas ImplementationSaaS Project Manager
CredentialsTypically requires extensive experience in SaaS deployment, leadership, and often advanced degrees or certifications in IT or businessUsually holds a bachelor’s degree in IT, business, or related fields; certifications like PMP are common
Work EnvironmentLeads multiple teams, oversees strategic implementation, and interacts with executive stakeholdersManages specific projects, coordinates teams, and ensures project deliverables are met
Employer & Industry UsageFound in large SaaS companies, enterprise software providers, and consulting firmsCommon across SaaS vendors, tech companies, and consulting agencies

The main difference is that the Director Saas Implementation focuses on strategic leadership and overseeing multiple projects, while the SaaS Project Manager handles day-to-day project execution. Both roles require SaaS deployment experience, but the director role involves higher-level planning and stakeholder management.

What does a Director of SaaS Implementation do?

A Director of SaaS Implementation oversees the deployment and integration of Software as a Service (SaaS) solutions for clients or within an organization. They lead teams responsible for project planning, client onboarding, technical configuration, and ensuring successful adoption of SaaS products. Their role often involves collaborating with sales, product, and support teams to tailor solutions to customer needs, manage timelines, and resolve issues. They also develop best practices and strategies to streamline the implementation process and maximize customer satisfaction.

What are some common challenges faced by a Director of SaaS Implementation, and how can they be addressed?

A Director of SaaS Implementation often encounters challenges such as managing multiple client expectations, aligning cross-functional teams, and ensuring smooth onboarding within tight deadlines. Success in this role requires excellent project management skills, proactive communication, and the ability to anticipate technical or organizational roadblocks. Building strong relationships with stakeholders and fostering a collaborative environment helps to address these challenges, ensuring projects stay on track and client satisfaction remains high.
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Director Saas Implementation jobs near you
Infographic showing various Director Saas Implementation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $106,928 per year, or $51.4 per hour.

Director, Customer Implementation

Crisis24 Group

Annapolis, MD • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Director of Customer Implementation Services leads the strategy, execution, and continuous improvement of customer onboarding services. This role oversees implementation teams responsible for delivering high-quality and on‑time projects for all Crisis24 solution suites, including all Custom Solution projects. This includes leading discussions on the scope for any work effort (Statement of Work for implementation and professional services) for customers. The SOW includes technical requirements, along with all SOW language to ensure a complete contractual document for the customer.

Responsibilities
  • Develop and execute the implementation strategy aligned with company growth objectives.
  • Lead, mentor, and scale a high‑performing team of Implementation Managers.
  • Establish KPIs, performance metrics, and reporting frameworks to measure success.
  • Drive a culture of accountability, collaboration, and customer‑centricity.
Project & Delivery Management
  • Oversee end-to-end implementation lifecycle from post‑sale handoff through go‑live and transition to support.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Mitigate risks proactively and resolve escalations effectively.
  • Standardize and continuously improve implementation methodologies and best practices.
Cross‑Functional Collaboration
  • Partner with Sales to support scoping, solution design, and client expectations.
  • Collaborate with Product and Engineering to communicate customer feedback and implementation insights.
  • Work closely with Customer Success to ensure seamless transitions and long‑term client satisfaction.
Operational Excellence
  • Develop scalable processes and documentation standards.
  • Monitor resource allocation, capacity planning, and forecasting.
  • Optimize tools and systems to enhance efficiency and visibility.
  • Identify opportunities to improve margins and service offerings.
  • Build relationships with key customers.
  • Participate in strategic client meetings and high‑level solution discussions.
  • Ensure a consistently exceptional customer experience.
Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Qualifications
  • Bachelor’s degree or equivalent business‑related experience.
  • 8+ years of experience in Professional Services for SaaS projects, including project management.
  • 5+ years of leadership experience managing implementation or services teams.
  • Analytical and detail‑oriented, with strong time management and organization skills.
  • Exceptional communication, problem‑solving and stakeholder management skills.
  • Proven ability to scale teams and processes in a growth‑oriented organization.
Preferred Qualifications
  • Experience implementing enterprise‑level SaaS platforms.
  • Certifications: PMP, PMI‑ACP, ITIL or similar certifications.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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