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Senior Director – Resource Management Office

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Ondaro is with you for what comes next. At Ondaro, we drive transformation, and that starts with aligning the right people to the right work. As we grow across sectors and regions, the need for world‑class resource planning is critical to our success.

We're hiring a Senior Director to lead our Resource Management Office (RMO), a key strategic function responsible for global workforce planning, capacity governance, and fulfillment velocity across consulting and delivery teams. This role reports directly to the Chief Delivery Officer.

This is a highly visible leadership position requiring strategic planning, operational excellence, and influence across senior stakeholders in Delivery, Talent, and PMO. You'll build scalable systems and lead a team that ensures we can deliver confidently — on time, every time.

Responsibilities

• Lead monthly and quarterly global resourcing forecasts and headcount alignment
• Align demand, project backlog, and talent pipeline across sectors and regions
• Drive scenario modeling, capacity planning, and fulfillment strategy
• Establish and enforce global intake, prioritization, and resourcing SLAs
• Oversee tools, data quality, and governance workflows for workforce planning
• Manage exceptions and escalations for top accounts and critical delivery programs
• Guide and mentor the Resource Management team (Managers, Analysts, Associates)
• Partner with Segment, Talent, and Delivery leaders on hiring plans and fulfillment targets
• Own executive reporting on fulfillment velocity, bench, forecast accuracy, and gaps

Qualifications

• 10–15+ years in resource management, delivery operations, or workforce planning within consulting or services orgs
• 5+ years of experience leading global capacity or staffing operations, with demonstrated P&L or delivery influence
• Must have experience leading a geographically dispersed Resource Management Office supporting project delivery using resources across multiple global regions
• Proven expertise in resource management software and analytics tools (e.g., ServiceNow RM preferred or PSA)
• Strong analytical skills with proficiency in data visualization tools (Tableau/Power BI) and forecasting methodologies
• Proficiency with analytics platforms (Excel, Tableau, CRM/HRIS systems, ServiceNow RM or PSA preferred)
• Strong executive presence, analytical depth, and cross‑functional leadership credibility
• Knowledge of various delivery methodologies (Agile, Hybrid), ITIL frameworks, and digital transformation trends.
• Ability to thrive in a fast‑paced environment, external and internal client‑focused environment.
• Bachelor's degree in Business, Operations, HR, or related field preferred
• Certifications in Project Management, Resource Management, ITIL, or ServiceNow are a plus.

Compensation

Base salary range is $145,000 to $165,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions.

Benefits

Ondaro's success is based on our most valuable asset – our people. We offer a robust benefits package designed with your needs in mind. We support your continued education and career development through paid training, including ServiceNow certifications, and build in training dollars and hours into our annual plan for each employee.

Legal & Privacy

We value diversity at our company. Ondaro is an equal‑opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristic in the location in which the candidate is applying.

Ondaro LLC collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business‑related purposes and to be in legal compliance with the business purposes listed in the chart. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us and will not sell the personal information we collect about employees or applicants for employment or share it with third parties for cross‑context behavioral advertising.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Seniority Level

Director

Employment Type

Full‑time

Job Function

Human Resources

Industries

Technology, Information and Internet

Location

San Diego, CA