ZipRecruiter

Log In

1

Director Starrez Jobs (NOW HIRING)

StarRez

Director, Customer Success

$100K - $130K/yr

About StarRez StarRez is the global leader in student housing software, providing innovative ... The Role We are seeking a Director of Customer Success to lead and continue developing our global ...

StarRez

Director, Customer Success

Denver, CO · Remote

$100K - $130K/yr

About StarRez StarRez is the global leader in student housing software, providing innovative ... The Role We are seeking a Director of Customer Success to lead and continue developing our global ...

StarRez

Product Manager, Data & Analytics

Denver, CO · On-site +1

This role reports to the Senior Director, Product. What You Will Own * Define and evolve the long-term product strategy and roadmap for StarRez's data, analytics, and AI capabilities, aligning ...

StarRez

Product Manager, Data & Analytics

OR · On-site +1

This role reports to the Senior Director, Product. What You Will Own * Define and evolve the long-term product strategy and roadmap for StarRez's data, analytics, and AI capabilities, aligning ...

StarRez

Director, Customer Success

OR · On-site +1

The Role We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we ...

StarRez

Product Manager, Data & Analytics

This role reports to the Senior Director, Product. What You Will Own * Define and evolve the long-term product strategy and roadmap for StarRez's data, analytics, and AI capabilities, aligning ...

EKU Careers

Director of Operations

Richmond, KY · On-site

$90 - $120/hr

Leverages StarRez and other University data sources and tools to create custom reports to monitor ... Director of Residence Life and utilizing university systems and CRM tools to deploy targeted ...

next page

Showing results 1-20

All JobsBusiness JobsDirector Starrez Jobs

Director Starrez information

What does a director at StarRez do?

A Director at StarRez is responsible for overseeing key business operations, strategy implementation, and team leadership within the organization. StarRez is a leading provider of housing and residential life software solutions for universities and student accommodations. The Director works closely with internal teams and clients to ensure successful project delivery, customer satisfaction, and growth initiatives. This role often involves managing cross-functional teams, setting company goals, and ensuring the alignment of products and services with client needs.

What are some typical challenges a director at StarRez faces when managing student housing operations?

One of the main challenges for a Director of StarRez is ensuring seamless integration of the StarRez platform with existing campus systems while meeting the diverse needs of students and staff. They must also manage complex workflows, such as occupancy management, billing, and maintenance requests, often during peak housing periods. Additionally, balancing data security and compliance with user-friendly access can be demanding. Success in this role often relies on strong collaboration with IT, residence life, and facilities teams to continually optimize processes and support campus housing goals.

What are the key skills and qualifications needed to thrive as a director using StarRez, and why are they important?

To thrive as a Director with StarRez, you need strong leadership abilities, expertise in housing operations, and a solid understanding of property management or student housing, often backed by a relevant degree. Familiarity with the StarRez platform, data analytics tools, and project management systems is typically required, and certifications in property management or project leadership are advantageous. Excellent communication, problem-solving, and organizational skills help lead teams and drive process improvements. These skills ensure efficient housing operations, effective team management, and enhanced resident satisfaction.

What is the difference between Director Starrez vs Property Manager?

AspectDirector StarrezProperty Manager
CredentialsTypically requires a bachelor's degree in property management, real estate, or related field; certifications like CPM or CAM are commonOften requires a high school diploma or associate degree; certifications like CAM or leasing licenses may be preferred
Work EnvironmentCorporate office, overseeing multiple properties or portfolios, strategic planningOn-site at individual properties, handling daily operations and tenant relations
Industry UsageUsed in large property management firms, real estate companies, and corporate settingsCommon in residential, commercial, and retail property management at individual or small portfolios

The main difference between a Director Starrez and a Property Manager lies in their scope and responsibilities. The Director Starrez typically oversees multiple properties at a strategic level within a corporate environment, requiring advanced credentials. In contrast, a Property Manager handles daily operations at specific properties, often with less emphasis on strategic planning. Both roles are essential in property management but differ in scale and focus.

More about Director Starrez jobs

What cities are hiring for Director Starrez jobs?

Cities with the most Director Starrez job openings:

What are the most commonly searched types of Starrez jobs?

The most popular types of Starrez jobs are:

What states have the most Director Starrez jobs?

States with the most job openings for Director Starrez jobs include:

What job categories do people searching Director Starrez jobs look for?

The top searched job categories for Director Starrez jobs are:

Director Starrez jobs near you
Infographic showing various Director Starrez job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Director, Customer Success

StarRez

Remote

$100K - $130K/yr

Full-time

Posted 5 days ago

Job description

About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
We are seeking a Director of Customer Success to lead and continue developing our global Customer Success team across StarRez, College Pads, and the Customer Success teams of businesses we acquire in the future. In this role you will lead across all our platforms and regions, holding us to our goal of being customer obsessed so that our customers are happy and using their full product suite. Alongside that, you will take a heavy focus on the College Pads renewal process and customer retention.
Role Specifics
  • Work Location: Remote (US). This is a US-based role.
  • Travel: Up to 15% (The percentage of travel is an estimation and could vary up or down based on business needs.)
  • Reporting Structure: This role reports to the VP, Global Customer Success.

What You Will Own
  • Lead, coach and develop the global Customer Success team across StarRez and College Pads, building a structure that works across regions, time zones and platforms.
  • Own retention and renewal outcomes, including the College Pads renewal process end to end, forecasting accuracy and the plays that reduce churn risk.
  • Drive product adoption and utilization across the customer base, so institutions realize the full value of what they have bought, including proactive best-practice guidance.
  • Own executive-level customer relationships and be the accountable leader on complex escalations, working closely with Support, Services and Account Management to resolve them.
  • Review and improve our Customer Success operating model, including segmentation, health scoring, tooling and reporting, and make clear recommendations for improvements.
  • Build the reporting layer that leadership relies on, producing Salesforce-based reporting and analysis for SLT and Board audiences.
  • Partner cross-functionally with Services, Support, Renewals, Account Management, Product, Legal and Finance, so customers experience one joined-up company rather than a set of departments.
  • Integrate Customer Success teams from acquired businesses into a single way of working.

Required Qualifications
  • 5+ years' experience leading Customer Success teams in a SaaS environment.
  • Experience with Digital and Scaled Customer Success
  • Experience leading people management, with team members based in more than one country or region.
  • Demonstrated ownership of retention, renewal or utilization outcomes.
  • Track record of managing and resolving complex escalations, including direct engagement with customer executives.
  • Strong Salesforce skills, including building and interpreting reporting for senior audiences.
  • Strong verbal and written communication skills, with the credibility to hold a room with both a customer executive and an internal leadership team.
  • Evidence of improving process, tooling or ways of working rather than simply operating what already exists.
  • Based in the United States and able to work in US business hours.

Preferred Qualifications
  • Experience working with higher education institutions, or an understanding of how university housing and residential life operate.
  • Experience with renewals at scale, including forecasting and commercial negotiation.
  • Experience integrating teams or processes following acquisition.
  • Experience supporting more than one product or platform.
  • Exposure to Customer Success tooling, health scoring models and AI-assisted CS workflows.

US - Salary Range
$100,000-$130,000 USD
StarRez is an equal opportunity employer.

Apply