Director Of Technology Operations Jobs (NOW HIRING)

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for directing the overall operations and staff of the Technology department.
• Evaluate, plan, develop, organize, implement, direct, and improve the property's technology and audio/video environment.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.
• Collaborate closely with the corporate Technology organization regarding cross functional governance, architecture, standards, and/or projects.
• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red-Carpet Customer Service to all guests and team members.
• Translate the strategic logic and tactical business plans into operational plans and systems structures.
• Manage the remote access process.
• Participate in the development of design and implementation strategies to ensure property is kept abreast of technology or audio/video trends within the industry in accordance with enterprise governance and architectural standards.
• Participate in the development and ongoing operation of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.
• Participate in the development and ongoing operation of disaster recovery strategies to ensure business continuance in case of systems failures in accordance with enterprise governance and architectural standards.
• Ensure adequate processing and storage capacity for growing business demands based on system demands and volumes.
• Continually reassess the competitiveness of technology and audio/video assets against the relevant comparable companies, industries, and markets.
• Establish and maintain credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues.
• Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed technology in accordance with enterprise governance and architectural standards.
• Coordinate the interdepartmental efforts relative to technology throughout the property.
• Manage the budget and other financial measures of the Technology Department.
• Regularly reassess systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives.
• Interview, select and train new team members.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• Evaluates team members within department and delivers constructive feedback to employees regarding performance.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling, development).

• Responsible for operations and team in the Technology Department.

• Provide friendly, fast, and helpful customer service to our guests and team members.

• Share integral information related to design and implementation of new technologies or system updates with key stakeholders.

• Responsible for ensuring compliance with all regulatory items within area of responsibility and reporting potential issues to Executive Leadership and GM.

• Bachelor's degree in computer science or management information systems
• Subject matter knowledge of Gaming Operations or exerience within a Casino environment
• Must be able to obtain an appropriate level gaming license
• 4-5 years of demonstrated experience in the application of a wide range of systems preferred.
• Familiarity with Governance and Information Security frameworks (PCI, NIST, SOX, Audit)
• Minimum 4-5 years of project leadership or management experience
• Business management, systems management, project management, contract negotiation and administration, operating and capital budgeting skills.
• Must be proficient in Microsoft applications.
• Ability to manage a team working in a high-pressure environment towards successful results for the property and company.
• Administrative, P/L management, technical, problem solving and negotiation skills.
• Strong verbal and written communication skills are required to communicate at all levels within the company and vendors.
• Proven experience in handling user problems and vendor relationships
• Able to prioritize, direct and monitor multiple tasks and assignments.
• Technical knowledge of the PC environment including hardware, operating system, and networking
• Ability to analyze problems and apply logical/cost effective solutions.
• Evaluate, recommend, and implement proven technologies that apply to business strategies and system needs.
• Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property.
• Strong organizational skills

We've grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America & online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer