Director Of Product Operations Jobs (NOW HIRING)

Job Location: Columbia, MD 21046

Position Type: Full Time

Education Level: Graduate Degree

Salary Range: $150,000.00 - $160,000.00 / year

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focused to drive success, Innovation to evolve constantly, and Teamwork to move as one team.

Stage Front Tickets is seeking a strategic and execution-focused Director of Product Development to lead the planning, prioritization, and delivery of product initiatives across our technology platform.

This leader will partner closely with Engineering, Operations, Customer Success, Sales, Finance, and Executive Leadership to ensure our products solve real customer challenges while supporting the company’s strategic objectives. The Director of Product Development will oversee the product development lifecycle, establish priorities, improve execution, and build strong relationships across the organization to deliver high-impact solutions.

The ideal candidate is an experienced product leader who thrives in a fast-paced environment, understands how to balance customer needs with business priorities, and can translate complex operational challenges into scalable technology solutions.

• Partner with executive leadership to define and execute the product roadmap aligned with Stage Front’s strategic goals.
• Translate customer, operational, and market feedback into product initiatives.
• Prioritize features and enhancements based on customer value, business impact, and technical feasibility.
• Balance short-term business needs with long-term platform scalability.

• Conduct ongoing competitive analysis of ticketing, marketplace, and adjacent technology platforms to identify opportunities, threats, emerging trends, and differentiators.
• Develop competitive benchmarking frameworks to evaluate product capabilities, pricing models, customer experience, operational efficiency, and market positioning.
• Develop business cases and investment recommendations for major product initiatives, including cost-benefit analysis, financial forecasts, risk assessments, and success metrics.

• Lead the end-to-end product development lifecycle from concept through release.
• Work closely with Engineering leadership to ensure timely, high-quality delivery.
• Establish product development processes that improve speed, predictability, and transparency.
• Monitor project progress, remove roadblocks, and communicate status to stakeholders.

• Serve as the primary liaison between Product, Engineering, Operations, Customer Success, Sales, Finance, and Finance.
• Collaborate with business leaders to identify opportunities for automation and operational efficiency.
• Facilitate productive discussions that align competing priorities across departments.
• Ensure new product functionality is successfully adopted throughout the organization.

• Develop a deep understanding of ticket sellers’ workflows, challenges, and business needs.
• Regularly engage with customers and internal stakeholders to gather feedback.
• Champion a customer-first mindset throughout product development.
• Use data and customer insights to drive product decisions.

• Lead, mentor, and develop Product Managers, Product Owners, and Business Analysts.
• Establish clear performance expectations and professional development plans.
• Foster a culture of ownership, innovation, collaboration, and accountability.
• Encourage continuous learning and process improvement.

• Define and manage KPIs that measure product performance, customer value, operational efficiency, and financial return.
• Improve Agile planning, backlog management, release planning, and sprint execution.
• Develop documentation standards and product governance practices.
• Drive continuous improvement through retrospectives and performance metrics.
• Develop dashboards that provide visibility into product adoption, customer satisfaction, revenue contribution, cost savings, ROI, and ROC.
• Establish a data-driven decision-making culture using customer insights, market intelligence, financial analysis, and operational metrics.

• Bachelor’s degree in Business, Computer Science, Engineering, or related field.
• 8+ years of experience in product management or product development.
• 5+ years leading high-performing product teams.
• Experience working closely with software engineering organizations.
• Strong understanding of Agile methodologies and SaaS product development.
• Exceptional communication, leadership, and organizational skills.
• Proven ability to influence without direct authority.
• Experience managing multiple complex initiatives simultaneously.

• Experience within ticketing, marketplace, ecommerce, fintech, or high-volume transaction platforms.
• Experience with pricing, inventory management, fulfillment, or operational software.
• Familiarity with AI-driven product development and workflow automation.
• Experience using Jira, Azure DevOps, Confluence, or similar platforms.

• Strategic Thinking
• Product Vision
• Customer Focus
• Business Acumen
• Execution Excellence
• Leadership
• Communication
• Collaboration
• Problem Solving
• Innovation
• Accountability
• Continuous Improvement

• Successful execution of the product roadmap.
• Delivery of strategic initiatives on schedule.
• Customer satisfaction and product adoption.
• Increased operational efficiency through product improvements.
• Cross-functional partnership and stakeholder satisfaction.
• Product quality and release stability.
• Team engagement and development.
• Achievement of company growth objectives.

150,000-160,000/year with a 10% bonus.

Stage Front is an equal opportunity employer and provides employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.