Director Instructional Design Jobs (NOW HIRING)

About the Opportunity
The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Operations Instructional Design to lead the design, development, and continuous improvement of digital learning experiences that prepare more than 150 members of our Operations team to deliver exceptional support to our customers throughout their journey.
This role will establish and lead a Learning Experience Design Center of Excellence (COE) within Operations, responsible for building best-in-class design standards, templates, and tools that elevate the quality and impact of all learning experiences. You''ll collaborate across Operations, Product, Program, and Technology to ensure that every learning program is both engaging and measurable in its impact on performance, readiness, and customer experience.
You use instructional design to drive innovation in digital learning through evidence-based practices, human-centered design, and the thoughtful application of learning science. You bring experience with Adobe Captivate, Articulate Storyline 360, SCORM Cloud, Global Meet, and PowerPoint to create lessons and modules, and coding skills with JavaScript extensions and other tools to produce interactive elements.
In this role, you will:
Develop and Deliver Training, Templates, and Artifacts (40%)
Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
· Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
· Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of Client products and assessments.
· Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
· Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.
Learning Strategy and Standards (30%)
· Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence.
· Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements.
· Anticipates future learning needs by staying current with design trends and research. Balances prioritization and delivery of new strategies and approaches with current business needs.
· Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences
· Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required.
· Ensure final artifacts are compatible with organization''s LMS and broader knowledge management infrastructure.
Continuous Improvement and Evolve Content (30%)
· Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives.
· Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement
Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions
· Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team.
About You
Expertise in digital learning with 5+ years designing and creating digital training programs. Experience providing digital learning to K-12 educators is preferred but not required.
· Outstanding knowledge of emerging trends and best practice in digital learning
· Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions is required.
· Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.
· Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.
· Adept problem-solving skills, including using data to inform decisions and actions
· Excellent verbal and written communication skills
· Proven ability to build relationships and influence others to action
· A passion for supporting educational and career opportunities for millions of students
· Excellent PowerPoint, Word, and Excel skills
· The ability to travel 4-6 times a year to Client offices or on behalf of Client business.
· Authorization to work in the United States
All roles at Client require:
· A passion for expanding educational and career opportunities and mission-driven work
· Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
· Clear and concise communication skills, written and verbal
· A learner''s mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
· A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
· A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
· Authorization to work in the United States
Goal #1: Enable internal operations staff to deliver digital assessments with greater consistency, efficiency, and confidence with a suite of modular training experiences.
Impact Metric + Baseline: Determine the baseline confidence level of internal operations staff through pre-training surveys and achieve an increase in confidence among at least 85% of learners post-training, as measured by matched pre/post survey responses.
Quant/Qual Metric + Baseline: &Client;80% of Ops learners report improved process enablement and delivery standards via structured feedback. (baseline TBD)
Quant/Qual Metric + Baseline:
Goal #2: Reduce time spent translating and reformatting information between Product and Ops teams by modernizing and standardizing instructional design templates and processes.
Impact Metric + Baseline: Achieve a 30% decrease in average time Ops learners spend searching for information and resources needed for test delivery cycles. (Baseline TBD)
Quant/Qual Metric + Baseline: &Client;80% of Ops learners report improved ease-of-use and alignment in training design via structured feedback. (baseline TBD)
Quant/Qual Metric + Baseline:
Goal #3: Improve the accuracy, accessibility, and sustainability of learning assets and experiences to drive efficiency and optimize workflows
Impact Metric + Baseline: Ensure 100% of newly developed or revised training complies with updated LMS governance and best practices, for external users and internal Ops users.
Quant/Qual Metric + Baseline: Design and deploy an intake and review process by Q4 of 2025 to repurpose or update existing legacy content to align with new instructional design standards.