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What Is the Role of a Hospitality Director?

The duties of a hospitality director are to ensure a positive experience for guests in hotels, resorts, restaurants, sports stadiums, event venues, or other leisure facilities. As hospitality careers can range from hotels to cruise ships, your responsibilities depend on your employer. Often, a hospitality director ensures the quality of food and beverage service, arranges catering for special events, and works with clients to organize experiences, events, or services. In short, you ensure that the venue meets guests' expectations and needs. A hospitality director may work with a sales team to attract new clients to their facilities.

What is the difference between Director Hospitality vs Hotel Manager?

AspectDirector HospitalityHotel Manager
CredentialsBachelor's degree in Hospitality, Business, or related field; extensive industry experienceBachelor's degree in Hospitality Management or related; relevant experience in hotel operations
Work EnvironmentOversees multiple departments or properties, strategic planningManages daily hotel operations, staff, guest services
Employer & Industry UsageHotels, resorts, hospitality groups, often in senior leadership rolesHotels, resorts, hospitality industry, front-line management

The main difference is that the Director Hospitality focuses on strategic oversight and managing multiple properties or departments, while the Hotel Manager handles daily operations and guest experience at a specific hotel. Both roles require hospitality credentials, but the Director typically has broader responsibilities and a higher level of strategic planning.

How does a Director of Hospitality typically collaborate with other department heads to enhance guest experience?

A Director of Hospitality works closely with department heads such as Food & Beverage, Housekeeping, Front Office, and Sales to ensure seamless service delivery. Regular coordination meetings and cross-departmental initiatives are common, as they help align goals and address guest feedback efficiently. This collaborative approach enables swift problem-solving and fosters a unified culture focused on guest satisfaction. By maintaining open communication channels and encouraging teamwork, the Director of Hospitality ensures that all departments contribute to a consistent and elevated guest experience.

What are the key skills and qualifications needed to thrive as a Director of Hospitality, and why are they important?

To thrive as a Director of Hospitality, you need a comprehensive background in hotel or restaurant management, financial acumen, and a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management tools, and relevant certifications such as CHA (Certified Hotel Administrator) is often required. Exceptional leadership, communication, and problem-solving skills enable you to motivate teams and deliver outstanding guest experiences. These skills are crucial for optimizing operations, ensuring guest satisfaction, and driving business growth in a competitive industry.

What does a Director of Hospitality do?

A Director of Hospitality oversees all aspects of hospitality operations, including guest services, food and beverage, housekeeping, and event coordination. They are responsible for ensuring exceptional guest experiences, maintaining high service standards, and managing staff across multiple departments. Additionally, Directors of Hospitality develop and implement policies, manage budgets, and work closely with other executives to achieve business goals and profitability. Their role is crucial in establishing the reputation and success of hotels, resorts, or hospitality venues.
More about Director Hospitality jobs
What are the most commonly searched types of Hospitality jobs in Decatur, GA? The most popular types of Hospitality jobs in Decatur, GA are:
What job categories do people searching Director Hospitality jobs in Decatur, GA look for? The top searched job categories for Director Hospitality jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Hospitality jobs? Cities near Decatur, GA with the most Director Hospitality job openings:
Director Hospitality jobs near you
Director of Sales & Marketing

Director of Sales & Marketing

Davidson Hospitality Group

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Davidson Hospitality Group rating

7.3

Company rating: 7.3 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

29th of 452 rated hospitality employers

Job description

Join the Team at FORTH Hotel and Club – Atlanta’s Most Exciting Destination!
Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience—featuring stylish rooms, buzzing restaurants and bars, and a vibrant members’ club that celebrates culture, community, and connection.

As part of our team, you’ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you’re passionate about service, thrive in dynamic environments, and want to be part of something bold and new—this is where your next chapter begins.


FORTH is redefining luxury hospitality in Atlanta — blending design-forward accommodations, elevated culinary experiences, wellness, social membership, and community into one dynamic destination. We are seeking a visionary and relationship-driven Director of Sales & Marketing to lead the commercial strategy for one of Atlanta’s most exciting lifestyle hotels.

This is an opportunity for a hospitality sales leader who thrives in luxury and lifestyle environments, understands the Atlanta market, and knows how to drive both revenue and brand presence through strategic leadership, creativity, and community engagement.

As Director of Sales & Marketing, you will oversee all revenue-driving sales and marketing initiatives, including group, corporate, catering, business travel, community partnerships, and brand positioning. You will lead and inspire a high-performing sales team while partnering closely with hotel leadership to maximize occupancy, ADR, market share, and overall commercial success.

The ideal candidate is both strategic and hands-on — someone who can build relationships within the Atlanta business, agency, entertainment, and luxury travel communities while creating innovative sales strategies that position FORTH as a market leader in the lifestyle hospitality space.


What You’ll Do
  • Lead the hotel’s overall sales and marketing strategy to drive revenue growth and market share
  • Develop and execute strategic business plans across group, corporate, transient, and catering segments
  • Build and maintain strong relationships within the Atlanta agency, corporate, and luxury travel communities
  • Identify new business opportunities through networking, prospecting, community involvement, and strategic partnerships
  • Collaborate closely with revenue management, operations, and marketing teams to optimize performance
  • Mentor, develop, and motivate a high-performing sales team
  • Analyze market trends, competitive data, and performance metrics to drive strategic decision-making
  • Represent FORTH within the local community and hospitality industry

What We’re Looking For
  • Bachelor’s degree or equivalent hospitality sales experience
  • 5+ years of progressive hotel sales experience within luxury, lifestyle, upscale, or full-service hotels
  • Minimum 2 years of hotel sales leadership experience as a Director of Sales, Assistant Director of Sales, or similar commercial leadership role
  • Proven ability to develop and execute successful hotel sales and marketing strategies
  • Established relationships within the Atlanta agency, corporate, entertainment, or luxury travel markets strongly preferred
  • Strong negotiation, communication, and presentation skills
  • Experience with hotel CRM platforms, Delphi, CI/TY, or similar hospitality sales systems
  • Financial and revenue-focused mindset with strong business acumen
  • Professional presence with a collaborative and energetic leadership style
Why FORTH?

FORTH offers a unique opportunity to be part of a highly curated lifestyle hospitality experience that is reshaping Atlanta’s luxury hotel scene. If you are passionate about hospitality, relationship-building, culture, and driving commercial success within a creative and fast-paced environment, we’d love to connect with you.

Apply today to join a team that is building something truly different.


Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

#LI-MH1


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About Davidson Hospitality Group

Sourced by ZipRecruiter

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1974

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