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Virtual Hospitality Jobs in Decatur, GA (NOW HIRING)

Cosm

Hospitality Manager

Atlanta, GA · On-site

$68K - $73K/yr

We help our partners create spaces and content that blur the lines of real and virtual across three ... Summary: Hospitality Managers are key members of the Venue Leadership team at Cosm. They are ...

Cosm

Hospitality Operations Crew

Atlanta, GA · On-site

$16/hr

We help our partners create spaces and content that blur the lines of real and virtual across three ... This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy. The ...

HYATT Hotels

Night Audit

Atlanta, GA

$14.50 - $19.25/hr

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

Hyatt

Night Audit

Atlanta, GA

$14.50 - $19.25/hr

View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

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How much do virtual hospitality jobs pay per hour?

As of May 30, 2026, the average hourly pay for virtual hospitality in Decatur, GA is $23.82, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $26.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Virtual Hospitality, and why are they important?

To thrive in Virtual Hospitality, you need a solid background in hospitality management, customer service, and digital communication, typically supported by relevant education or experience in hospitality or tourism. Familiarity with virtual event platforms, reservation systems, and CRM tools is essential. Outstanding interpersonal skills, adaptability, and attention to detail set individuals apart in delivering seamless virtual guest experiences. These skills ensure high-quality service, guest satisfaction, and the effective operation of virtual hospitality environments.

What are some typical challenges faced by professionals in virtual hospitality roles, and how can they be addressed?

Professionals in virtual hospitality often encounter challenges such as maintaining high levels of guest engagement and satisfaction without in-person interaction. Building rapport through digital communication, ensuring seamless use of technology, and responding promptly to guest needs are essential. Overcoming these challenges involves strong communication skills, proficiency with virtual event platforms, and adaptability to rapidly changing guest expectations. Collaborating closely with IT support and sales teams also plays a crucial role in delivering memorable virtual experiences.

What is virtual hospitality?

Virtual hospitality refers to providing guest services and experiences through digital platforms instead of traditional in-person interactions. It often involves roles like virtual concierges, online event hosts, or remote guest support for hotels, restaurants, and events. The focus is on using technology to deliver personalized service, answer inquiries, and enhance the guest experience from a distance. Virtual hospitality has grown in popularity as businesses adapt to remote work and digital engagement trends.

What is the difference between Virtual Hospitality vs Virtual Concierge?

AspectVirtual HospitalityVirtual Concierge
CredentialsCustomer service, hospitality, or related certifications often preferredCustomer service, hospitality, or concierge certifications often preferred
Work EnvironmentRemote, online platforms serving hospitality clientsRemote, online platforms assisting guests with services and reservations
Employer & IndustryHotels, resorts, travel companies, hospitality servicesHotels, luxury services, travel agencies, concierge platforms
Search & Comparison IntentUnderstanding virtual roles in hospitality industryDifferences between virtual roles in guest services

Virtual Hospitality and Virtual Concierge both operate remotely within the hospitality industry, focusing on customer service. Virtual Hospitality typically involves broader support for hotel or travel-related services, while Virtual Concierge specializes in personalized guest assistance, reservations, and local recommendations. Both roles require strong communication skills and hospitality knowledge, but their specific functions and client interactions differ slightly, making them distinct yet related virtual positions in the hospitality sector.

What are the most commonly searched types of Hospitality jobs in Decatur, GA? The most popular types of Hospitality jobs in Decatur, GA are:
What job categories do people searching Virtual Hospitality jobs in Decatur, GA look for? The top searched job categories for Virtual Hospitality jobs in Decatur, GA are:
Virtual Hospitality jobs near you
Hospitality Manager

Hospitality Manager

Cosm

Atlanta, GA • On-site

$68K - $73K/yr

Full-time

Posted 28 days ago

Job description

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.
IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM: Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "@Cosm.com" email address or through authorized platforms such as LinkedIn. We will NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information. For official Cosm opportunities, always visit www.cosm.com/careers.
Summary:
Hospitality Managers are key members of the Venue Leadership team at Cosm. They are responsible for directly overseeing the front-of-house teams to ensure that Cosm's culture and established Pillars of Service are upheld throughout the venue, from the customer's ("Fan's") experience to our Food & Beverage teams.
The Hospitality Manager is responsible for hiring, coaching, mentoring, teaching, developing, and leading members of our Venue team to deliver a best-in-class Shared Reality Fan Experience with passion and enthusiasm.
Our Hospitality Managers must be passionate about customer service and leadership. This is an amazing opportunity to join a growing company, and we are looking for people who want to learn and grow with us. This role requires the ability to work weekends and late evenings with high energy and a positive attitude.
Responsibilities:
  • Lead daily through our Pillars of Service: Connected, Optimistic, Service-Oriented, and Memorable.
  • Interview, select, train, and develop an exceptional team to deliver Cosm's best-in-class Fan experience.
  • Address performance issues immediately to coach and correct, while rewarding exceptional performance in alignment with our Culture of Rewarding for Performance.
  • Oversee the daily operations of portions of the front-of-house team while partnering with other departments to provide a holistic, Fan-centric, "CosmWorthy" experience.
  • Regularly use our Recognition Program to reward positive behavior among team members on a daily, weekly, monthly, and yearly basis.
  • Responsible for weekly scheduling of teams, with the ability to adapt to business needs and/or special events.
  • Handle Fan inquiries, complaints, and feedback to maintain our "CosmWorthy" highest level of standards.
  • Develop and implement operational strategies to enhance the Fan experience and improve service quality.
  • Identify and implement incremental revenue opportunities across the business while staying current with industry trends and best practices.
  • Partner with our Purchasing Manager to facilitate weekly inventory needs.
  • Coordinate day-of-event collaboration with all other departments for multiple program transitions within a single day, including pre-shift meetings and closing reports.

Experience:
  • Bachelor's degree in Business or Hospitality preferred, but not required.
  • 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues.
  • 3+ years of experience in a management or leadership position preferred.
  • Strong experience in bar and/or restaurant management preferred.
  • Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience.
  • Excellent communication and leadership skills.
  • Ability to work seamlessly with peers and senior leaders across all business functions.
  • Experience thriving in a fast-paced environment; must be able to adapt to daily changes.
  • Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively.
  • Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required.
  • Ability to stand and walk for long periods, including maneuvering up and down stairs.
  • Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred.

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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