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Director Guest Service Jobs in Decatur, GA (NOW HIRING)

Corner Bakery

Guest Service Attendant

Atlanta, GA · On-site

Guest Service Attendant • Provide Legendary Service to guests in the dining room by being the ... Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ...

Corner Bakery

Guest Service Attendant

Atlanta, GA · On-site

Guest Service Attendant • Provide Legendary Service to guests in the dining room by being the ... Essential Functions: • Greet every guest with a smile, greeting and to help direct them to kiosk ...

European Wax Center

GUEST SERVICE ASSOCIATE

Atlanta, GA · On-site

$13 - $25/hr

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Marietta, GA · On-site

$13 - $18/hr

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Atlanta, GA

$11 - $15/hr

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Atlanta, GA

$13 - $18/hr

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

European Wax Center

GUEST SERVICE ASSOCIATE

Atlanta, GA · On-site

$11 - $13/hr

... Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm ... direct supervisors. * Must be able to adapt to changes in activity frequently as the business ...

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All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Decatur, GA

Director Guest Service information

See Decatur, GA salary details

$34.2K

$78.4K

$111.8K

How much do director guest service jobs pay per year?

As of Aug 1, 2026, the average yearly pay for director guest service in Decatur, GA is $78,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What job categories do people searching Director Guest Service jobs in Decatur, GA look for? The top searched job categories for Director Guest Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Guest Service jobs? Cities near Decatur, GA with the most Director Guest Service job openings:
Director Guest Service jobs near you

Guest Service Coordinator

Tavistock Restaurant Collection

Atlanta, GA

$16 - $21.25/hr

Other

Re-posted 17 days ago

Job description

Description

POSITION SUMMARY

The Guest Service Coordinator will create outstanding guest experiences, serving as the first point of contact to coordinate guest dining experiences at ATLAS and The Garden Room.


POSITION RESPONSIBILITIES:

  • Answering incoming calls, assisting guests in creating their experiences at Atlas and/or The Garden Room
  • Providing information and acting as a liaison for our guests, directing through the appropriate channels to fulfill their requests when appropriate
  • Assisting in modifying existing guest experiences and relaying that information to the appropriate teams in the restaurant 
  • Develop and maintain positive working relationships with restaurants teams
  • Communicating and organizing details for guest experiences to the management team
  • Perform additional duties as assigned


Requirements

POSITION REQUIREMENTS:

  • 2-3 years of experience within a customer service industry
  • Ability to handle a high call volume with a professional phone etiquette
  • Strong and Diplomatic presence on calls while still providing empathy for guests
  • Proficiency in Microsoft Office Suite
  • Experience using Micros, OpenTable, and Tripleseat preferred
  • Ability to work nights and weekends as well as some holidays
  • Must be available for immediate hire


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