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Director Guest Service Jobs in Decatur, GA (NOW HIRING)

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Director Guest Service information

See Decatur, GA salary details

$34.2K

$78.4K

$111.8K

How much do director guest service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director guest service in Decatur, GA is $78,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What job categories do people searching Director Guest Service jobs in Decatur, GA look for?

The top searched job categories for Director Guest Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Director Guest Service jobs?

Cities near Decatur, GA with the most Director Guest Service job openings:

Director Guest Service jobs near you

Assistant Director of Rooms

Omni Hotels & Resorts

Atlanta, GA • On-site

Full-time

Re-posted 8 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

40th of 108 rated hotels

Job description

Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
Assistant Director of Rooms
Overview:
The Assistant Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Loss Prevention, and Guest Services. This is an executive level position reporting to the Director of Rooms. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities:
  • Oversight of all front office and guest service operations including front desk, concierge, and bell/door associates along 4/5-star guidelines

  • Ensuring the quality and productivity of housekeeping/laundry functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.

  • Ensuring the

  • Excellence in appearance of all areas throughout the hotel

  • Producing constant improvement in guest experience satisfaction metrics

  • Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings

  • Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems

  • Participating in weekly labor and financial meetings

  • Providing assistance in developing the annual hotel budget

  • Preparation of action plans as directed by management

  • Planning and execution of special projects given by the Director of Rooms

  • Daily reviews of operating outcomes (including corrective action if required)

  • Working closely with Valet & Loss Prevention to plan and execute the Associate Parking Plan.

  • Maintaining high visibility with associates and guests

Qualifications:
  • Bachelor's degree or foreign equivalency required.

  • Must have previous experience in all aspects of the Rooms Division (Front Office & Housekeeping) in a 4 - diamond property of similar size and quality for a period of two or more years.

  • Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.

  • Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).

  • Excellent verbal and written communication skills required.

  • Must demonstrate strong leadership skills and the ability to nurture managers-in-training.

  • Must be detail-oriented and organized.

  • Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.

  • Must be highly service-oriented.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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