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Director Guest Service Jobs in Rincon, GA (NOW HIRING)

Troon

Guest Service Supervisor

Savannah, GA

$16/hr

May direct start of play. * Assists the department manager in interviewing, training, planning ... Guest Services Attendants, Starters. * Assists in monitoring business volume forecast and plans ...

Troon Golf

Guest Service Supervisor

Savannah, GA · On-site

May direct start of play. * Assists the department manager in interviewing, training, planning ... Guest Services Attendants, Starters. * Assists in monitoring business volume forecast and plans ...

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All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Rincon, GA

Director Guest Service information

See Rincon, GA salary details

$31.8K

$73K

$104.1K

How much do director guest service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director guest service in Rincon, GA is $73,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What cities near Rincon, GA are hiring for Director Guest Service jobs? Cities near Rincon, GA with the most Director Guest Service job openings:
Director Guest Service jobs near you
Guest Service Representative

Guest Service Representative

St. Joseph's/Candler

Savannah, GA

$15.17/hr

Full-time

Posted 6 days ago

St. Joseph's/Candler Health System rating

6.0

Company rating: 6.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

  • This position requires availability to work rotating shifts to include nights, weekends, and holidays.
     
     
     
     
    Position Summary
    • The Guest Services Representative (GSR) serves as the ultimate customer service representative for the organization and sets the tone for a positive consumer experience by projecting a positive and welcoming demeanor at all times. GSR's are responsible for assisting patients, families, and coworkers as they look to be connected to their family member or the appropriate party to address their issue. Guest Services Representatives assist patients and family members with directions, and other general questions as needed. Guest Services Representatives play a huge role in monitoring and addressing all building emergencies; i.e., fires, codes, safety alerts, and security calls. They are our first responders who then communicate to the various other Departments for them to take action and resolve. The Guest Services Representatives are the overhead paging coordinators making daily announcements as well as coordinating the paging of the Doctor paging system. Other duties as assigned by team lead.
  • Education
    • Associates Degree in Communication - Preferred
    • High School Diploma - Preferred
  • Experience
    • 1 Year Switchboard Operator, Call Center, or HelpDesk - Required
  • License & Certification
    • None Required
  • Core Job Functions
    • Monitor all clinical nursing codes and alert staff as necessary.
    • Receives and routes calls, determines intent of caller and makes the appropriate connection. Ensures calls are consistently answered promptly, phone courtesy protocol is followed and paging is performed according to hospital procedures. Always utilizes organization approved scripting.
    • Monitor all Plant Operations fire and emergency alarms for all campuses and notify Security when alarmed.
    • Demonstrates skill in dealing diplomatically with physicians, management, clinical staff, patients and the public under stressful conditions. Acts decisively and immediately while remaining calm and alert in crucial situations. Utilizes good judgment in answering questions of callers according to established policies.
    • Ensures patients and visitors are directed to correct locations and assistance is obtained if necessary. Utilizes information obtained from the hospital information system. Protects patient confidentiality by adhering to HIPAA guidelines.

What St. Joseph's/Candler Health System employees say

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