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Director Guest Service Jobs in Rincon, GA (NOW HIRING)

Troon

Guest Service Supervisor

Savannah, GA · On-site

$16/hr

May direct start of play. * Assists the department manager in interviewing, training, planning ... Guest Services Attendants, Starters. * Assists in monitoring business volume forecast and plans ...

Highgate Hotels

Director of Front Office

Savannah, GA · On-site

The overall objective and purpose of the Director of Front Office is to support the Front Office by ... The incumbent is responsible for providing hospitable service involving all guest interactions ...

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Director Guest Service information

See Rincon, GA salary details

$31.8K

$73K

$104.1K

How much do director guest service jobs pay per year?

As of Sep 13, 2026, the average yearly pay for director guest service in Rincon, GA is $73,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What cities near Rincon, GA are hiring for Director Guest Service jobs?

Cities near Rincon, GA with the most Director Guest Service job openings:

Director Guest Service jobs near you

Guest Service Supervisor

Savannah, GA • On-site

Troon
Fitness and Sports Centers • 10K+ employees
Learn more about Troonexternal

$16/hr

Full-time

Re-posted yesterday

Troon rating

6.2

Company rating: 6.2 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

Job description

The Club at Savannah Harbor is excited to announce the exceptional career opportunity of Guest Service Supervisor. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.

General Purpose:
Creates a positive experience by assisting guests and members with outside services. Provides guidance to other Guest Services associates.
 
Essential Duties:
  • Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and facility for all these events.
  • Greet golfers at bag drop and unload their golf bags from their carts.
  • Maintains accurate records of golfers renting clubs, service the customer who is renting golf clubs, and clean rental clubs upon return.
  • Ensures the overall upkeep of the clubhouse, cart storage area and parking lot. Shares responsibility of cleaning golf shops, restrooms, and patio area.
  • Inventories and controls all guest supplies.
  • Assist in monitoring and policing all player service activity and etiquette.
  • Assists in educating players regarding course policy, current cart policy, and speed of play.
  • Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
  • Prepares golf carts for play following the standards of Troon Golf.
  • Ensures proper staging of golf carts during the day.
  • Assists players by changing golf spikes and cleaning golf clubs.
  • Performs range maintenance such as presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
  • May assist with food and beverage activities.
  • May direct start of play.
  • Assists the department manager in interviewing, training, planning, assigning, and directing work.
  • Make recommendations when hiring, evaluating performance, rewarding, and disciplining associates.
  • Addresses complaints and resolves problems.
  • Assists in the coordination of department members that may include, but is not limited to:

    • Guest Services Attendants, Starters.

  • Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
  • Assists manager in communicating any changes or new policies and procedures to the department.
  • Incorporates safe work practices in job performance.
  • Regular and reliable attendance.
  • Performs other duties as required.
Education/Experience:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
  • Frequently stands, walks, uses hands, talks or hear.
  • Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches.
  • Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
Environment/Noise:
  • Regularly works in wet or humid condition (non-weather).
  • Occasionally works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals.
  • Frequently works in outdoor weather conditions.
Certificates/Licenses:
  • Valid Driver’s License
Job Knowledge, Skill, and Ability Preferences:
  • Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

What Troon employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Troon Golf

Sourced by ZipRecruiter

Troon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit

Industry

Fitness and sports centers, hospitality services and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

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