ZipRecruiter

Log In

1

Director Guest Service Jobs in Rincon, GA (NOW HIRING)

Highgate Hotels

Director of Front Office

Savannah, GA · On-site

The overall objective and purpose of the Director of Front Office is to support the Front Office by ... The incumbent is responsible for providing hospitable service involving all guest interactions ...

New

Marriott

Director of Services

Hilton Head Island, SC · On-site

Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...

Marriott International

Director of Services

Savannah, GA · On-site

$82K - $104K/yr

Ensuring Exceptional Customer Service • Responds to and handles guest problems and complaints ... direct report managers. • Celebrates successes and publicly recognizes the contributions of team ...

Marriott

Director of Services

Savannah, GA · On-site

Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...

Marriott

Director of Services

Savannah, GA · On-site

Ensuring Exceptional Customer Service Responds to and handles guest problems and complaints ... Develops goals and expectations for direct report managers. Celebrates successes and publicly ...

SPB Hospitality

Director of Operations

Savannah, GA · On-site

We are looking for an individual with a passion for guest first service, and who can lead by example every day. In this role the Director of Operations for Krystal will oversee 7 - 10 restaurants ...

previous pagenext page

Showing results 21-40

All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Rincon, GA

Director Guest Service information

See Rincon, GA salary details

$31.8K

$73K

$104.1K

How much do director guest service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director guest service in Rincon, GA is $73,009.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What cities near Rincon, GA are hiring for Director Guest Service jobs?

Cities near Rincon, GA with the most Director Guest Service job openings:

Director Guest Service jobs near you

Director of Front Office

Omni Hotels & Resorts

Hilton Head Island, SC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

41st of 107 rated hotels

Job description

Omni Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
The Director of Front Office is responsible for leading all front office operations to ensure exceptional guest experiences, operational efficiency, and team engagement at the Omni Hilton Head Oceanfront Resort. This role oversees the Front Desk, Guest Services, Bell Services, PBX, Transportation, and Concierge operations while fostering a culture aligned with Omni Hotels & Resorts' standards of excellence and genuine hospitality.
The ideal candidate is an energetic and service-driven hospitality leader with a passion for luxury guest service, team development, and operational excellence.
Essential Responsibilities
  • Lead all Front Office operations to deliver exceptional guest satisfaction and service recovery.
  • Ensure compliance with Omni brand standards, Forbes standards, and resort operating procedures.
  • Recruit, train, mentor, and develop Front Office leaders and associates.
  • Drive guest engagement initiatives and maintain high guest satisfaction scores.
  • Monitor daily arrivals, departures, VIP guests, group activity, and special requests.
  • Collaborate with Housekeeping, Engineering, Food & Beverage, and Sales teams to ensure seamless resort operations.
  • Analyze labor productivity, payroll, scheduling, and departmental expenses to achieve financial goals.
  • Manage departmental budgets, forecasting, and operational reporting.
  • Resolve guest concerns professionally and promptly.
  • Maintain strong knowledge of Opera PMS and related hospitality systems.
  • Ensure proper handling of cash, credit procedures, and audit compliance.
  • Champion Omni culture, associate recognition, and service excellence initiatives.
  • Participate in MOD (Manager on Duty) rotations as required.

Qualifications
  • Minimum 5 years of progressive Front Office leadership experience in a luxury hotel or resort environment.
  • Previous Director of Front Office or Assistant Director experience preferred.
  • Strong leadership, communication, and interpersonal skills.
  • Proven ability to lead large teams in a fast-paced resort setting.
  • Experience with Forbes, AAA Four Diamond, or luxury service standards preferred.
  • Proficiency in Opera PMS and Microsoft Office Suite.
  • Strong financial acumen including labor management and budgeting.
  • Flexible schedule including evenings, weekends, and holidays.

Omni Culture & Perks
At Omni Hotels & Resorts, associates enjoy a culture built on respect, teamwork, and career growth. Benefits and perks may include:
  • Competitive salary and bonus opportunities
  • Comprehensive medical, dental, and vision insurance
  • Paid time off and holiday pay
  • 401(k) with company match
  • Complimentary associate meals
  • Resort discounts and complimentary room nights at Omni properties
  • Friends & family hotel stay discounts
  • Tuition assistance and career development programs
  • Associate recognition programs
  • Wellness initiatives and employee assistance programs
  • Opportunities for advancement within Omni Hotels & Resorts nationwide

Physical Requirements
  • Ability to stand and walk for extended periods.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to work in a fast-paced hospitality environment.

Why Join Omni Hilton Head?
Located oceanfront on beautiful Hilton Head Island, Omni Hilton Head Oceanfront Resort offers associates the opportunity to work in a premier resort destination known for exceptional guest service, award-winning accommodations, and a collaborative culture focused on hospitality excellence.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

What Omni Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply