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Director Guest Service Jobs in Decatur, GA (NOW HIRING)

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13 - $17/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Marietta, GA

$13.25 - $17.25/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13 - $17/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Atlanta Hawks

Guest Experience Specialist

Atlanta, GA

Analyzed guest service data to uncover trends and service gaps, designing targeted action plans and ... Proven experience leading and managing high-performing teams, including direct reports * Excellent ...

Atlanta Hawks

Guest Experience Specialist

Atlanta, GA · On-site

Analyzed guest service data to uncover trends and service gaps, designing targeted action plans and ... Proven experience leading and managing high-performing teams, including direct reports * Excellent ...

AEG

Guest Experience Specialist

Atlanta, GA · On-site

Analyzed guest service data to uncover trends and service gaps, designing targeted action plans and ... Proven experience leading and managing high-performing teams, including direct reports * Excellent ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13.25 - $17.25/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13.25 - $17.25/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13.50 - $17.75/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Decatur, GA

$13.50 - $17.50/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Smyrna, GA

$13.50 - $17.50/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13.25 - $17.25/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Decatur, GA

$13.50 - $17.50/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13.25 - $17.25/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13 - $17/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

Reed Smith US

Guest Services Specialist

Atlanta, GA

$13.50 - $17.75/hr

Located in the lobby and main reception areas, Guest Services staff are the first point of contact for visitors and are responsible for making them feel comfortable, directing them to their ...

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All JobsGuest Service JobsDirector Guest Service JobsDirector Guest Service Jobs in Decatur, GA

Director Guest Service information

See Decatur, GA salary details

$34.2K

$78.4K

$111.8K

How much do director guest service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for director guest service in Decatur, GA is $78,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What job categories do people searching Director Guest Service jobs in Decatur, GA look for? The top searched job categories for Director Guest Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Director Guest Service jobs? Cities near Decatur, GA with the most Director Guest Service job openings:
Director Guest Service jobs near you
Guest Service Representative

Guest Service Representative

Nothing Bundt Cakes

Tucker, GA

$10 - $15/hr

Other

Posted 13 hours ago

Nothing Bundt Cakes rating

5.9

Company rating: 5.9 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

15th of 42 rated bakeries

Job description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Training & development
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
  • We close early so you can enjoy your evenings.
  • We offer flexible work schedules.
  • We're keeping it casual. T-shirts and sneakers are where it's at!
  • Cake discounts. Yummm!
  • You don't have to be 18 to work here, so students can join us.
  • This job is fun. It's literally a piece of cake!
  • This is a great place to make new friends!
  • You'll get trained. Not only on crafting cake, but on growing your career.
  • We love to celebrate and bring joy to the community.
    Apply now. Joy is the job

Compensation: $10.00 - $15.00 per hour
Join Our Growing Family
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click to learn more about Nothing Bundt Cakes®.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

What Nothing Bundt Cakes employees say

Pay

Benefits

Hours and flexibility

Workplace

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