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Director Guest Service Jobs in Decatur, GA (NOW HIRING)

SSA Group

Director of Food Service Operations

Atlanta, GA · On-site

$67K - $70K/yr

Director of Food Service Operations Reports to: The General Manager Responsibilities (*Catering ... Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and ...

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Director Guest Service information

See Decatur, GA salary details

$34.2K

$78.4K

$111.8K

How much do director guest service jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director guest service in Decatur, GA is $78,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What does a director guest service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

How does a director guest service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What are the key skills and qualifications needed to thrive as a director guest service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

What job categories do people searching Director Guest Service jobs in Decatur, GA look for?

The top searched job categories for Director Guest Service jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Director Guest Service jobs?

Cities near Decatur, GA with the most Director Guest Service job openings:

Director Guest Service jobs near you

Guest Service - Restaurant 200745 - 629 Cascade Avenue, SW, Atlanta, GA 30310

Church's Chicken

Atlanta, GA • On-site

$13 - $15.75/hr

Part-time

Re-posted 9 days ago

Church's Texas Chicken rating

4.9

Company rating: 4.9 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

67th of 106 rated fast food restaurants

Job description

Reports To (Title): Restaurant General Manager
Department: Field Operations
Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.
Key Duties/Responsibilities:
  • Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
  • Takes and fills the customer's order within company mandated service time.
  • Suggestive up sell of products as directed by management.
  • Collects money and delivers order to customer.
  • Immediately attends to any customer service problem or complaint. Notifies manager as needed.
  • Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
  • Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
  • Ensures that all product holding times are strictly observed.
  • Ensures products on the counter or in the display case are properly rotated and attractively displayed.
  • Keeps display case interior and exterior clean at all times.
  • Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
  • Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):
  • High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:
  • Knowledge of all restaurant policies, practices and operational and human resources procedures
  • Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
  • Must be able to succeed in a fast-paced work environment.
  • Must be able to receive money and accurately count back change.
  • Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
  • Basic computer skills.
  • Report to work timely for each scheduled shift.

1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's®, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.
2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.

What Church's Texas Chicken employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Church's Chicken

Sourced by ZipRecruiter

Church's Chicken is a premier business in the fast food and restaurant industry, renowned for its expansive network of quick-service chicken restaurants. Located in Atlanta, GA, US, and with an official website at churchs.com, the company serves millions of customers globally. The enterprise prides itself on its classic, home-style fried chicken, tenders, and biscuits, as well as a variety of delectable sides, desserts, and sauces. Since its founding by George W. Church Sr. in 1952, the company has devoted itself to providing quality meals at a great value, and today has over 1,500 locations across 25 countries.

Industry

Food services and drinking places

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

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