Director Healthcare Operations Jobs in Raleigh, NC

Join IQVIA as a Senior Director, Nursing Services and play a pivotal role in advancing patient care, client partnerships, and innovative healthcare service delivery. This executive leadership opportunity is ideal for a dynamic leader who enjoys developing teams, building trusted client relationships, and leading large-scale nursing and patient support programs that make a meaningful difference in patients' lives.

In this remote role, you will work with some of the industry's most recognized pharmaceutical and healthcare organizations, providing strategic leadership across complex nursing and patient engagement programs. The position offers significant executive visibility and opportunities to influence business strategy, service delivery, and client growth initiatives. Candidates must be willing to travel periodically for client meetings, business development activities, and leadership events, while maintaining flexibility to support clients and teams across varying time zones. If you are energized by solving complex challenges, leading through influence, and driving exceptional client outcomes, this is an opportunity to make a lasting impact within a growing and innovative organization.

Job Overview

As a Senior Director, Nursing Services, you will provide executive leadership for a portfolio of nursing and patient support programs. You will be accountable for client satisfaction, operational performance, strategic planning, and the development of leaders responsible for large field-based and virtual nursing teams.

Working in a highly collaborative environment, you will partner with clients, internal stakeholders, and business development teams to ensure exceptional delivery of services while supporting future growth opportunities. This role requires strong consultative leadership and the ability to navigate complex stakeholder environments across healthcare and pharmaceutical organizations.

Responsibilities include:

• Leading nursing-focused patient support and ambassador programs.
• Providing strategic oversight for large-scale healthcare service delivery operations.
• Building and maintaining executive client relationships.
• Serving as a senior escalation point for operational and client-related issues.
• Developing and mentoring directors and other operational leaders.
• Supporting business development activities and client solution discussions.
• Collaborating with technology, operations, and commercial teams to drive performance and innovation.
• Ensuring contractual commitments, quality standards, and financial objectives are achieved.
• Monitoring key operational and client success metrics.
• Leading organizations supporting approximately 100-250 employees through multiple management layers.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years of leadership experience within nursing services, patient support programs, healthcare operations, pharmaceutical services, or related healthcare environments.
• Experience managing complex healthcare programs and large operational teams.
• Strong client-facing leadership experience with demonstrated success managing executive stakeholder relationships.
• Proven ability to lead strategic initiatives and operational transformations.
• Experience supporting account growth, business development, and client retention activities.
• Strong financial, operational, and analytical skills.
• Excellent communication, problem-solving, and relationship-building abilities.
• Experience with patient engagement, field nursing, ambassador programs, or clinical support services preferred.
• Demonstrated ability to lead through influence in a matrixed environment.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.